W
wills
Windows XP SP2 / Windows 2003 Domain
I am trying to determine the probable causes and solutions:
I have a computer in my domain when the user first logs on (2-4 times a
month) The user gets a pop up dialog:
The instruction at "0x35f752c4" referenced at "0x35f752c4" The memory
could not be "read"
Its always the same memory address. Prior to these error message
symantec antivirus is scanning folders. Which is odd since I have the
policy set not to do startup scans.
Event log errors:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/28/2006
Time: 7:54:53 AM
User: N/A
Computer: DDSADDN2
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting
module unknown, version 0.0.0.0, fault address 0x35f752c4.
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 4/28/2006
Time: 7:55:01 AM
User: N/A
Computer: DDSADDN2
Description:
The application, C:\WINDOWS\Explorer.EXE, generated an application
error The error occurred on 04/28/2006 @ 07:55:01.164 The exception
generated was c0000005 at address 35F752C4 (<nosymbols>)
Is there a way I can submit the event log to microsoft without being at
the users pc?
Possible Solution:
Also it has been suggested that I may have corrupt Windows System files
and that I would need to reinstalled the OS - I want to use this as a
last option but what do yout think, is there a better and easier
solution?
I am trying to determine the probable causes and solutions:
I have a computer in my domain when the user first logs on (2-4 times a
month) The user gets a pop up dialog:
The instruction at "0x35f752c4" referenced at "0x35f752c4" The memory
could not be "read"
Its always the same memory address. Prior to these error message
symantec antivirus is scanning folders. Which is odd since I have the
policy set not to do startup scans.
Event log errors:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/28/2006
Time: 7:54:53 AM
User: N/A
Computer: DDSADDN2
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting
module unknown, version 0.0.0.0, fault address 0x35f752c4.
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 4/28/2006
Time: 7:55:01 AM
User: N/A
Computer: DDSADDN2
Description:
The application, C:\WINDOWS\Explorer.EXE, generated an application
error The error occurred on 04/28/2006 @ 07:55:01.164 The exception
generated was c0000005 at address 35F752C4 (<nosymbols>)
Is there a way I can submit the event log to microsoft without being at
the users pc?
Possible Solution:
Also it has been suggested that I may have corrupt Windows System files
and that I would need to reinstalled the OS - I want to use this as a
last option but what do yout think, is there a better and easier
solution?