Assistance required to remove Trojan!

[Jake Wade]

Am running Windows XP SP2 with Norton Anti Virus 2003(Virus definitions are
up to date) and my ISP scans all
incoming mail.
Despite this I have found a TROJAN in my "Temporary Internet Files" and
Norton is unable to remove it!
Norton tells me that it is in a file "Content.IE5" but such a file does not
exist on my hard drive?
Can anyone tell me how to deal with it?? or direct me to a more suitable
group??
Symantec no longer provide support for AV2003

regards Jake

 

[Yves Leclerc]

Content.IE5 is a "hidden" file/folder.

You will need to tell you XP to "Show all files" in Windows Explorer "Folder
options"

 

[PA Bear]

And if you delete your Temporary Internet Files...?

 

[Jake Wade]

Content.IE5 is a "hidden" file/folder.

You will need to tell you XP to "Show all files" in Windows Explorer
"Folder options"

******************************************
I have chosen "Show all files" Norton still indicates an infected file
contained in"Content.IE5"
but the file cannot be found?, nor can "Content.IE5"?

regards
Jake

 

[Jake Wade]

And if you delete your Temporary Internet Files...?

*********************************************
The virus is shown as being in the folder "Content.IE5" which cannot be
found.
The contents of "Temporary Internet Files" has been deleted a number of
times with the exception of
two files which will not delete! ( "dot_clear.gif" and "free.email.jpg" )
and are assosiated with Symantec.
The "Temporary Internet Files" folder will not delete nor accept being
renamed as it is a system folder.

regards
Jake

 

[Guest]

Have you tried ending any unrecognised processes?

 

[Pat]

You could try Clean Tool from http://www.ik-cs.com/got-a-virus.htm
It seems to have worked on my trojan while most other stuff did not.
I posted on this recently in this newsgroup.

 

[PA Bear]

*********************************************
The virus is shown as being in the folder "Content.IE5" which cannot be
found.
The contents of "Temporary Internet Files" has been deleted a number of
times with the exception of
two files which will not delete! ( "dot_clear.gif" and "free.email.jpg" )
and are assosiated with Symantec.
The "Temporary Internet Files" folder will not delete nor accept being
renamed as it is a system folder.

Then log on as Administrator and delete it. See
http://inetexplorer.mvps.org/answers_8.htm#deltree

 

[Jake Wade]

Am running Windows XP SP2 with Norton Anti Virus 2003(Virus definitions
are up to date) and my ISP scans all
incoming mail.
Despite this I have found a TROJAN in my "Temporary Internet Files" and
Norton is unable to remove it!
Norton tells me that it is in a file "Content.IE5" but such a file does
not exist on my hard drive?
Can anyone tell me how to deal with it?? or direct me to a more suitable
group??
Symantec no longer provide support for AV2003

regards Jake

***********************************************************

Thanks to Yves Leclerc, Eddy, Pat & PA Bear for suggestions.

I have finally got rid of the file by using :-
"Accessories/System Tools/Disk Cleanup" and then manually deleting the file
indicated as
being infected. I still don't know why it would not show in "Windows
Explorer" ??!!
I now have IE configured to delete those temporary files on close down.

Once again thanks
regards
Jake

 

[PA Bear]

***********************************************************

Thanks to Yves Leclerc, Eddy, Pat & PA Bear for suggestions.

I have finally got rid of the file by using :-
"Accessories/System Tools/Disk Cleanup" and then manually deleting the
file
indicated as
being infected. I still don't know why it would not show in "Windows
Explorer" ??!!
I now have IE configured to delete those temporary files on close down.

Long story, involving hidden files/folders and the "smoke & mirrors" nature
of Temporary Internet Files.