arcsetup.exe is running

[DJagain]

This message keeps appearing..
Don't know what it is. It comes up when starting sp4

 

[Ken Simmons [MSFT]]

Hello,

Lets try the following:

1. Open Windows Explorer.
2. Click Tools > Folder Options.
3. Click the View tab.
4. Choose "Show hidden files and folders".
5. Clear the check box for "Hide protected operating system files".
6. Click Apply and OK.
7. Browse the C: drive in Windows Explorer.
8. Right-click on the arcsetup.exe file and choose Properties.
9. Click on the Security tab.
10. Make sure the Everyone group has the Full Control permission to this
file.

If the Everyone group has already had the Full Control permission, please
temporarily rename arcsetup.exe to arcsetup.old. Then restart the computer
and try
to install SP4 again. If any other problem occurs, rename the file back to
arcsetup.exe and restart the computer.

Regards,
Ken Simmons

Microsoft Technical Support for Platforms and Business Applications

 

[Guest]

The message that appears is that the program is running,
and so I can't rename the file in the first place.
Another that you might need to know is that our rood
directory is named R:\ instead of C:\
I don't think that should have an effect though.

Thanks,
Daljit S.