Appointment is not visible if Outlook Client is closed

G

Guest

We are using public folders in Outlook 2002, which are mail enabled. We use
them to book meetings for branch office sales persons. We have created group
schedules to each public folder calendar. Group schedule includes the branch
office's sales persons calendars.

The problem is, that when an agent books an appointment for a sales person,
it doesn't update to his/hers calendar if Outlook client is closed. This
causes overlapped appointments.
 
S

Sue Mosher [MVP-Outlook]

This is normal, expected behavior because it is Outlook that performs the tentative acceptance. You might want to consider setting up delegates for the sales people so that someone who has Outlook running can accept the meetings for them.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 

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