Antivirus & Antispyware Freeze-up - HELP!!!

[Guest]

Win XP SP2 - Using Norton Antivirus 2005, ParetoLogic Antispyware, and a
couple others. Every one of these programs freeze up at the same point. Is
there any way to delete this file? When using My Computer, or Windows
Explorer, as soon as I try to open the folder, the program fails.

Here is the path, including the file name (I think):
c:\Documents and Settings\Admin\Local Settings\Temp\Temporary Internet
Files\Content.IE5\0HYF8H6N\search[1].htm

 

[Shaun]

I take it you already tried to delete and it won't. Try it in safe mode if
that is the case.

 

[Malke]

Win XP SP2 - Using Norton Antivirus 2005, ParetoLogic Antispyware, and a
couple others. Every one of these programs freeze up at the same point. Is
there any way to delete this file? When using My Computer, or Windows
Explorer, as soon as I try to open the folder, the program fails.

Here is the path, including the file name (I think):
c:\Documents and Settings\Admin\Local Settings\Temp\Temporary Internet
Files\Content.IE5\0HYF8H6N\search[1].htm

Try in Safe Mode. To get into Safe Mode repeatedly tap the F8 key as the
computer is starting up. Use the Arrow key to select Safe Mode.


Malke

 

[Guest]

Win XP SP2 - Using Norton Antivirus 2005, ParetoLogic Antispyware, and a
couple others. Every one of these programs freeze up at the same point. Is
there any way to delete this file? When using My Computer, or Windows
Explorer, as soon as I try to open the folder, the program fails.

Here is the path, including the file name (I think):
c:\Documents and Settings\Admin\Local Settings\Temp\Temporary Internet
Files\Content.IE5\0HYF8H6N\search[1].htm

As other said try in Safe Mode, if safe mode didn't help then try with this
tool:
http://www.ccleaner.com
Be careful when using this tool, also run a scan in both Safe Mode and
Normal Mode.
I will look for Plug-ins for this search on your Browser and in the registry
as follow:
1= Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you can Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then Ok to close your IE Properties.

2- If all fail download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and see if that will help your
issue.
HTH.
Please let us know.
Regards,
nass

 

[Guest]

Thankyou to all!!!!!!!!!!!!!!!!!!!!! The Safe Mode did not work. The
CCcleaner worked beautifully. This utility will be in my "MUST HAVE" list of
utility programs on my computer. Thanx to All!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Guest]

You pretty up and firing now LOL, do not be like a squirrel collecting lots
of nuts more than needed just what you need the reset on standby on a CD with
label will do nicely<g>.
nass

Thankyou to all!!!!!!!!!!!!!!!!!!!!! The Safe Mode did not work. The
CCcleaner worked beautifully. This utility will be in my "MUST HAVE" list of
utility programs on my computer. Thanx to All!!!!!!!!!!!!!!!!!!!!!!!!!!

Win XP SP2 - Using Norton Antivirus 2005, ParetoLogic Antispyware, and a
couple others. Every one of these programs freeze up at the same point. Is
there any way to delete this file? When using My Computer, or Windows
Explorer, as soon as I try to open the folder, the program fails.

Here is the path, including the file name (I think):
c:\Documents and Settings\Admin\Local Settings\Temp\Temporary Internet
Files\Content.IE5\0HYF8H6N\search[1].htm