Amazon 1 - Overclockers 0

[nick9000]

I’m typing this on my new SM-2232BW Pebble 22" monitor (alright, I’m actually typing on my keyboard but you know what I mean )

When planning to buy the monitor I was worried about dead/stuck dead pixels so I e-mailed Overclockers UK and Amazon asking about their policy on dead/stuck pixels:


Hi,
I'm really interested in the SM-2232BW Pebble 22" monitor, however I'm worried about dead/stuck pixels. What are the chances of getting a unit with dead/stuck pixels and what would be my options if I was unlucky?

Thanks
Nick


Overclockers replied:

Dear Nick,
we observe the ISO standard please check this out on the internet thank you
Regards,

Huh? In other words, ‘**** off and don’t bother me’

While Amazon replied

If you purchase an item from us, and it has dead pixels, or develops dead pixels within 1 year of purchase, you can either receive a refund or a replacement (provided we still have the item in stock at the time of defect).

Thank you for contacting [font="]amazon.co.ukhttp://amazon.co.uk/.[/font]

So I bought from Amazon…..

 

[crazylegs]

I have said it before and I will say it again..


Amazon are fantastic and there customer support is legendary...

 

[Ian]

That is reassuring to know from Amazon The overclockers reply was a bit disappointing as it doesn't really answer your question at all!

 

[Adywebb]

Thats reasuring from Amazon, but I see that it is "Dispatched from and sold by Pixmania" with the note "pixmania_uk has not specified their refund and returns policy. Please contact pixmania_uk directly to request a refund or to confirm their specific policies" - so you may need to also ask Pixmania what their policy is.....

 

[Ian]

Thats reasuring from Amazon, but I see that it is "Dispatched from and sold by Pixmania" with the note "pixmania_uk has not specified their refund and returns policy. Please contact pixmania_uk directly to request a refund or to confirm their specific policies" - so you may need to also ask Pixmania what their policy is.....

Well spotted - I guess the Amazon policy only extends to things directly sold by them. At least you were lucky and had no dead pixels (I presume?).

 

[nick9000]

Well spotted - I guess the Amazon policy only extends to things directly sold by them. At least you were lucky and had no dead pixels (I presume?).

Yes, no dead pixels, and yes, the monitor was dispatched by Pixmania, but since I wasn't worried after Amazon's reply.

 

[Belloni]

Good to see from amazon, i emailed overclockers, as i didn't realise post was on a strike, and more or less got a sarcastic reply from overclockers, surprised at this as i love using them.

 

[killicks]

I notice you can buy MESH computers through Amazon as well.

Strange that large companies are using Amazon marketplace.

A case of "if you cant beat them - join them"?

 

[Electronics & Photo Fan]

MESH again?! You got some obssession?

I notice that you can also pick up any PC magazine and it will have an advert for MESH in it; they're just trying to drum up more business, which they desperately need, I wonder why!! Not strange at all

 

[Nobody in particular]

I personally love Amazon, great customer service and speedy delivery. I think (I'm not sure though) that Overclockers will only replace a Monitor that has about 3 / 4 dead pixels!!!