An unusual occurence I'll grant you but even Amazon sales aren't bullet proof:\n\nReceived 10th December:\n\n[b]For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.co.uk. This includes your response to the message below. For your protection we recommend that you only communicate with buyers and sellers using this method. [/b]\n\nHello, \n \nThank you for your recent order *************************** from zoverstocks. \n \nAs per our recent email, your order was dispatched from our warehouse on time. Unfortunately, due to the seasonal strain on Royal Mail, and recent inclement weather conditions, we have been advised by Royal Mail that a quantity of our post has been delayed by as much as 7 days, of which we regret to inform you that your order was included in this batch. \n \nWhilst we fully appreciate that this is a huge inconvenience, especially at this time of year, we must stress that we are doing all we can to get your order delivered as soon as possible by applying as much pressure as possible on Royal Mail. Please accept our apologies for any inconvenience this delay has caused. \n \nWe are in constant contact with Royal Mail to ensure that these orders are delivered as soon as possible and in good time for Christmas, which we are assured will be absolutely the case. We would be extremely grateful if you could bear with us for just a little longer. \n \nIf you have concerns over the whereabouts of your order, please don’t hesitate to get in touch. \n \nOnce again, please accept our sincere apologies. \n \nKind Regards \nCustomer Services \nzoverstocks \n\nReply, same day:\n\nRe: My recent order ************************** - Vinyl audio LP 'Contra' by Vampire Weekend.\n\nI don't believe your reason for delayed delivery and I would like to cancel the sale and receive a refund for the goods.\n\nBoth Royal Mail and Parcel Force have been making numerous deliveries from within the UK to my address over the past week none of which have taken more than two working days to arrive from date of order using 2nd class post. Both Royal Mail and Parcel Force take on extra staff to deal with their extra traffic during this time of year and both my regular post person and Parcel Force delivery driver tell me that their delaying 'One batch of parcels' is a nonsense.\n\nI think it more likely you advertised goods you didn't have in stock. The goods were advertised with a delivery estimate of five working days. On ordering that went to around 12 working days and now you tell me it's going to take another seven days. And delivery 'By Christmas' doesn't bother me in the slightest, the goods I ordered are not a gift but for myself. What DOES bother me is you failing to fulfil your promise of a definite delivery date.\n\nSo please refund me right away.