G
Guest
Whenever I try to open a document on my computer on my Word 2002, it says
that it is infected, so i can't access it. What can I do?
that it is infected, so i can't access it. What can I do?
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You should upgrade or use an alternative browser.
G
Guest
Use an antivirus program to clean the infected files?
G
Guest
i think that the infected files have something to do with service pack 2,
because the problems started after I installed it.
because the problems started after I installed it.
G
Graham Mayor
What *exactly* does the error message say?
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Graham Mayor - Word MVP
My web site www.gmayor.com
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Graham Mayor - Word MVP
My web site www.gmayor.com
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
G
Guest
I have had that happen to me before as well. You should visit one of the
virus sites on the web and download it so it can scan your computer. YOu
should also think about purchasing an anti-virus program to keep them away.
virus sites on the web and download it so it can scan your computer. YOu
should also think about purchasing an anti-virus program to keep them away.
G
Guest
It's probably not because of service pack 2 because the error message says:
Norton Antivirus
The document C:\Documents and Settings\TEMP\Application
Data\Microsoft\Templates\Normal.dot is still infected. Do you want to delete
this file?
Norton Antivirus
The document C:\Documents and Settings\TEMP\Application
Data\Microsoft\Templates\Normal.dot is still infected. Do you want to delete
this file?
G
Guest
Thanks! Although I tried downloading an anti-virus program from the Microsoft
website and it corrupted my whole computer!
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website and it corrupted my whole computer!
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G
Graham Mayor
Normal.dot is the default template on which all documents depend to a
greater or lesser extent. Delete the file. Word will create a new clean one
when you next start it. If the error message re-occurs then you need to
virus check the complete system and I would recommed that you do this with
an on-line virus checker. Using a different one would not be a bad plan. It
is not that Norton's is poor, but that sometimes two heads are better than
one.
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<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
greater or lesser extent. Delete the file. Word will create a new clean one
when you next start it. If the error message re-occurs then you need to
virus check the complete system and I would recommed that you do this with
an on-line virus checker. Using a different one would not be a bad plan. It
is not that Norton's is poor, but that sometimes two heads are better than
one.
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
G
Graham Mayor
From the Microsoft web site? I am not aware of any antivirus products from
Microsoft. If you want something good (and free for home use) try AVG from
www.grisoft.com.
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<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Microsoft. If you want something good (and free for home use) try AVG from
www.grisoft.com.
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
G
Guest
Thanks for all your help everyone. I have fixed the problem, because I looked
for other topics similar to mine and I found the answer. I disabled something
in Norton Antivirus and I can open all my documents now. I am also
downloading the AVG antivirus program.
for other topics similar to mine and I found the answer. I disabled something
in Norton Antivirus and I can open all my documents now. I am also
downloading the AVG antivirus program.