After restoring a backup my internet connection will not work

[Dave]

I recently had to use my restore backup on my laptop thanks to Sophos
antivirus totally messing up the system. It was a pretty old backup but
things seemed to work out. For some reason though, I can't connect to the
internet with either my wireless or ethernet connections. The devices seem to
be working. I've contacted my provider who walked my through numerous steps
only to conclude that perhaps my drivers were outdated. I downloaded driver
updates on our PC and put them on the laptop but still no connection. The
wireless does recongnize the connections out there but is not receiving
anything. The ethernet connection says its connected but again I can't
receive any data. Does anyone have any suggestions?

 

[mudflat]

I recently had to use my restore backup on my laptop thanks to Sophos
antivirus totally messing up the system. It was a pretty old backup but
things seemed to work out. For some reason though, I can't connect to the
internet with either my wireless or ethernet connections. The devices seem to
be working. I've contacted my provider who walked my through numerous steps
only to conclude that perhaps my drivers were outdated. I downloaded driver
updates on our PC and put them on the laptop but still no connection. The
wireless does recongnize the connections out there but is not receiving
anything. The ethernet connection says its connected but again I can't
receive any data. Does anyone have any suggestions?

 

[mudflat]

I have had the same problem for two days. Does anyone have an answer?

 

[Singapore Computer Service]

Hello,

Does the Internet work with the firewall disabled? Does Firefox or any other
internet application work?

If no to both of the above, try the troubleshooting guide here -
http://support.microsoft.com/kb/314067

Regards,
Singapore Computer Home Repair Service
http://www.bootstrike.com/ComputerService/
Video Conversion VHS Video8 Hi8 Digital8 MiniDv MicroMv
http://www.bootstrike.com/VHSVideoConvert/

 

[nass]

I recently had to use my restore backup on my laptop thanks to Sophos
antivirus totally messing up the system. It was a pretty old backup but
things seemed to work out. For some reason though, I can't connect to the
internet with either my wireless or ethernet connections. The devices seem to
be working. I've contacted my provider who walked my through numerous steps
only to conclude that perhaps my drivers were outdated. I downloaded driver
updates on our PC and put them on the laptop but still no connection. The
wireless does recongnize the connections out there but is not receiving
anything. The ethernet connection says its connected but again I can't
receive any data. Does anyone have any suggestions?

Dave
Can you post the ipconfig /all output in your next message?

Download this updates and apply it to your machine and boot up your machine.
Description of the Wireless Client Update for Windows XP with Service Pack 2
http://support.microsoft.com/kb/917021/en-us

Open your Wireless Connection and check the settings. Make sure the Laptop
getting an Auto IP address and also connected to the right SSID Network and
not trying to connect to next door wireless!

Does your wireless secured with an encryption method (WEP/WPA)?
Do you use the Laptop/wireless manufacturer wireless utility to manage your
wireless connection or you are using WZC (Windows Zero Configuration)?

Again, you failed to mention what Operating system you are using and what
the Laptop specs and model.

BTW Did you tried to repair the winsock by running these commands:
ipconfig /flushdns Click [OK]

ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your Laptop and try the connection
Did you run a thorough scan after doing a restore from the backup?
HTH
nass