Hello,
Sorry for the delay in posting my findings and the solution.
The reason for the delay is that I encountered another issue [where some
messages (15 out of 8500 messages in my case) would not synchronize - empty
in Outlook and complete in live]. I wanted to be sure that the 2 issues were
not related before posting the solution to the issue under this thread.
At the same time, the engineers are aware of the 2nd issue and are working
on a solution. In case it results in an updated Connector, you may decide to
wait before following the procedure below to resolve the first issue.
But first, please note the following. I don't mean any disrespect to
anyone's intelligence, but I need to cover myself for anyone who may ever
read this post.
* the steps assume you have Windows XP
* the steps will clear out the auto-completion of email addresses in MS
Outlook. This means that you need to be sure that you have those addresses
handy somewhere.
* I am copying and pasting the solution from the Microsoft engineer. I am
not taking responsibility if anything goes wrong, if it does not work or if
you lose your email.
* Be aware that modifying the registry can be risky. If you do so, then
please back up the key. I am also not taking responsibilty there.
I wish you best of luck in resolving the issue.
Method 1: Create a new profile for Outlook (close Outlook before following
these steps)
========================= =====
1. Click Start > click Control Panel.
2. Click Switch to Classic View, and then click the Mail icon ( if you are
using Vista 64 bit , then look for Mail icon in “view 32 bit applicationsâ€).
3. In the Mail Setup dialog box, click the Show Profiles button.
4. Click Add.
5. In the Profile Name box, type a descriptive name for the new profile,
and then click OK.
6. Click on Cancel ( We don’t have to setup the account now ) and then
press Ok .A new profile without account will be setup.
7. On the General tab, click to always use this profile and select the new
profile that we have created.
8. Click Apply and then click OK( do not open Outlook).
Uninstall and install latest version of Outlook Connector ( if you are using
Msn/Hotmail/Live accounts in Outlook).
1. Click on Start and select Control Panel
2. Double click on Add/Remove Programs
3. Select Outlook Connector and Remove.
4. Restart the computer
5. Download from Outlook Connector Link:
Link: -
http://www.microsoft.com/downloads/...b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en
Double click on the downloaded file to install Outlook
connector
7. Launch Outlook( in the new Profile) and configure Outlook Connector
with all your Hotmail or MSN accounts.
8. Once the account is added, restart Outlook.
If you have any other accounts other than MSN / hotmail account please setup
the accounts and follow these steps to import the old data from the old
profile :
Steps to Import the data from old profile to the new Profile:
Open Outlook and then click on File menu.
Click on Import and Export .
Select Import from another Program or file and hit Next .
Now select Personal Folder File(.pst) and hit Next .
Click on Browse and then locate the File (generally the location would be (
these are hidden files you need to enable the hidden files C:\Documents and
Settings\your Username\local settings\application data\Microsoft\Outlook ).
Double click on the File that you want to open( or highlight it to open) and
then click on Do not Import Duplicates and hit Next .
Select the Folder that you want to import (the personal folder on the top
will contain all the data, if you want any specific folder like contacts,
highlight the folder) and click on Finish
Please follow the next method if the above method does not work.
Method 2: Manually uninstall Outlook connector:
Step 1 : Manually Uninstall Outlook Connector :
( if you do not see run window , type Run in the start Search box and then
press Enter):
1. Click on Start > Run.
2. Type "C:\program files\common files\system\msmapi\1033" (without
quotes) then press Enter.
· Rename the following files ( for example if the file name is
msncon32.dll ,change it to msncon32.old )
· msncon32.dll - msncon32.old
· mapisvc.inf - mapisvc.old
4. Click on Start > Run.
5. Type "C:\Program Files\Microsoft Office Outlook Connector" (without
quotes) then press Enter.
6. Rename the following files ( for example if the file name is
msnconrc.dll ,change it to msnconrc.old )
· custsat.dll - custsat.old
· msncon.cfg - msncon.old
· msnconrc.dll - msnconrc.old
· msnhelp.chm - msnhelp.old
· msocp32.dll - msocp32.old
· msocprc.dll - msocprc.old
Note : Please make sure that you take a backup of registry before deleting
any keys.
To take backup of registry :
Click on Start >Run >Regedit and press enter.
Click on File > Export > select the export range as All > click on save (
save it to the desktop and give any file name of your choice).
Step 2
Manually Uninstall & Re-install Outlook ( it might prompt for Outlook disk ,
do not follow this step if you do not have the Office or Outlook disk)
===============================
Manually Uninstall Outlook & Reinstall
=====
1). Click on Start and open Control Panel and then click on Programs &
Features and select "Microsoft Outlook" or "Microsoft Office".
2). Click on Change and then select Add/Remove Features, click on Next
Make "Microsoft Outlook for
Windows" to "Not Available" (Should click on the image which looks like a
drive on left side of Microsoft Office Outlook or Microsoft Office) and then
hit Update.
3) Search and delete the following files [NOTE : Skip to another file if
you do not file any file while searching]
( 1. Click Start > Search > Click Advanced Search
2. Check Include non-indexed, hidden and system files
3. Under Location select Local Hard Drive )
4. Give the file name as
Mapi.dll
Mapisp32.exe
Mapisrvr.exe
Mapiu.dll
Mapix.dll
Mapix32.dll
Mspst32.dll
Delete the above files if found.
4) Click on Start and then click Run, type "regedit" (without Quotation
marks and hit Ok).
5) Create a backup of the registry ( File > Export > save and then give any
file name as per your choice).
6) Delete the following registry values( some of them might not be available):
HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook
7) Close the registry editor
8) Click on Start and open Control Panel ,now click Programs & Features and
select "Microsoft
Outlook" or "Microsoft Office" and click on Change select Add/Remove
Features and now hit Next , now make "Microsoft Outlook for Windows" to "Run
from My Computer" (Should click on the image which looks like a drive on left
side of Microsoft Office Outlook or Microsoft Office) and then hit Update.
9) Restart the Computer.
Step 3
Download the Outlook Connector
==========================
http://www.microsoft.com/downloads/...b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en
Install Outlook Connector and then open Outlook and Set it up.
Dan said:
Thanks Brian.
I will post my findings.
Dan Cohen
