After Outlook Connector sync, deleted messages remain in Hotmail


Q

quux

I signed up for Hotmail Plus and immediately used the POP aggregation to
bring all of my Gmail into my Hotmail account. This imported approximately
15,000 messages.

I used Outlook Connector (v 12.0.06423.1000) to sync this to Outlook 2007
(12.0.6316.5000 SP1 MSO 12.0.6320.5000). It took all night but I got all my
messages into Outlook, where I proceeded to delete all but ~100 messages,
create a few folders, and so on. I left things in that state for another day
or so, to allow everything to sync up.

But they have not sync'd yet. Hotmail is still showing 8766/8746
(total/unread) messages in the Inbox; Outlook on my laptop shows 18/0. The
Deleted Items folder is also not synced - on my Outlook, this folder contains
0/0 items; in Hotmail it contains 7081/6981.

In other words, massive numbers of messages deleted in Outlook are not being
deleted in the Hotmail instance.

FWIW, I tried getting support from the Windows Live Help community. Here's
the link: https://windowslivehelp.com/community/t/37528.aspx ... essentially
they fobbed off to the "Outlook Connector Support" Team which I have been
unable to get help from, so I thought I'd try this newsgroup.

Thanks for your consideration of this issue!
 
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B

Brian Tillman [MVP - Outlook]

In other words, massive numbers of messages deleted in Outlook are not being
deleted in the Hotmail instance.

Have you tried deleting then readding the account in the Outlook Connector
menu?
 
Q

quux

Thanks for the reply Brian. I had not tried that! But when I do, I don't see
any clear way to do it. Here's what I saw under the Outlook Connector Menu:

http://f.imagehost.org/0696/outlook-connector-menu.png

But that gave me the idea to try removing and re-adding the account under
Tools/Account Settings. I only had the @live.com account listed there, so it
complained that I needed to have another data file. From File/New I created
one called TEMP, then opened it from File/Open/Outlook Data File. I then
removed the @Live.com account in Tools/Account Settings, and closed Outlook.

In the folder C:\Users\myusernake\AppData\Local\Microsoft\Outlook I moved
all but TEMP.pst to another folder. I reopened Outlook, and used the Outlook
Connector menu to re-add my old account. To save time I also changed the
Download Mode to 'Download Headers'.

Sadly, the Tasks and Notes I had created in the old Live.com account were
NOT automatically moved to the new PST I had created. But I did see that I
was re-downloading all mail into my folders, including Deleted Items.

I let it do that for awhile, and when Outlook seemed to have the same number
of items as the web instance of Hotmail, I went ahead and deleted everything
in Deleted items (6792 emails).

Hotmail still shows all 6792 Deleted Items, even after syncing several
times, closing/ropening Outlook, etc.

To delete them all in the Hotmail web interface would mean 203 manual
actions, since I would have to delete a screen at a time and each screen
holds 25 items. Yecch!
 
V

Vinchi

I'm having the exact same problem!

I've deleted hundreds of email already in my outlook but it won't upload the
changes to my msn http inbox. Whenever I send/receive in outlook and I check
my internet inbox, the messages I've deleted are still there. How do I make
my internet inbox reflect my outlook inbox??

Gosh, I can really relate with your dilemma regarding the difficulty in
manually deleting all those email messages in the web interface!!!

Unlike outlook, wherein i can just highlight multiple messages at a time,
the internet inbox of msn requires me to check each message i wish to delete
one by one. This is a hell of a job when you're deleting hundreds of email!

Any help on this would be much appreciated.

Thanks!
 
D

Dan

Hello,

has a solution ever been found? I am experiencing the same issue.

Many thanks.

Dan
 
B

Brian Tillman [MVP - Outlook]

I've deleted hundreds of email already in my outlook but it won't upload the
changes to my msn http inbox. Whenever I send/receive in outlook and I check
my internet inbox, the messages I've deleted are still there. How do I make
my internet inbox reflect my outlook inbox??

I can't reproduce this behavior. I can select multiple messages in Outlook,
just as always, then press Delete to have them all go away, both locally and
on the server.

If what you describe were to happen to me, I'd 1) delete the MSN account, 2)
uninstall the Outlook Connector, 3) download the most recent Outlook Connector
(or verify that the one I have if the most recent), and 4) reinstall the
Outlook Connector, and 5) create a new mail profile, adding in my MSN account
from scratch.
 
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V

Vinchi

Thanks for the reply Brian.

As much as I'd love to follow your suggestion, I'm worried i might lose my
email address (I do not want to make a new one to give out to all my
contacts).

If i delete my msn account and sign up again, what are the chances that i
can still get my old email address (the one i deleted)?
 
B

Brian Tillman [MVP - Outlook]

As much as I'd love to follow your suggestion, I'm worried i might lose my
email address (I do not want to make a new one to give out to all my
contacts).

If i delete my msn account and sign up again, what are the chances that i
can still get my old email address (the one i deleted)?

What makes you think you'd lose your MSN address? i don't mean delete the MSN
account on the server, just delete it from within Outlook. That doesn't touch
anything on the server. Clearly you had your MSN account BEFORE you connected
to it with Outlook, correct? Doesn't it make sense to you, then, that doing
anything within Outlook can't hurt the account on the server, that it will
still be there to connect to again?
 
D

Dan

Thanks for the replies.

I have the latest Outlook Connector version 12.0.6423.1000.

I had uninstalled Outlook Connector (a prior version) and installed the
latest Outlook Connector version 12.0.6423.1000.

I removed the account from MS Outlook and readded it.

It worked at the beginning. I would delete a message from MS Outlook and
the message would be deleted from the account on the web.

Then it stopped working again.


Dan
 
B

Brian Tillman [MVP - Outlook]

I have the latest Outlook Connector version 12.0.6423.1000.

I had uninstalled Outlook Connector (a prior version) and installed the
latest Outlook Connector version 12.0.6423.1000.

I removed the account from MS Outlook and readded it.

It worked at the beginning. I would delete a message from MS Outlook and
the message would be deleted from the account on the web.

Then it stopped working again.

See if anything covers it at http://windowslivehelp.com/
 
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D

Dan

Hello,

Sorry for the delay in posting my findings and the solution.

The reason for the delay is that I encountered another issue [where some
messages (15 out of 8500 messages in my case) would not synchronize - empty
in Outlook and complete in live]. I wanted to be sure that the 2 issues were
not related before posting the solution to the issue under this thread.

At the same time, the engineers are aware of the 2nd issue and are working
on a solution. In case it results in an updated Connector, you may decide to
wait before following the procedure below to resolve the first issue.

But first, please note the following. I don't mean any disrespect to
anyone's intelligence, but I need to cover myself for anyone who may ever
read this post.

* the steps assume you have Windows XP
* the steps will clear out the auto-completion of email addresses in MS
Outlook. This means that you need to be sure that you have those addresses
handy somewhere.
* I am copying and pasting the solution from the Microsoft engineer. I am
not taking responsibility if anything goes wrong, if it does not work or if
you lose your email.
* Be aware that modifying the registry can be risky. If you do so, then
please back up the key. I am also not taking responsibilty there.

I wish you best of luck in resolving the issue.

Method 1: Create a new profile for Outlook (close Outlook before following
these steps)

========================= =====

1. Click Start > click Control Panel.

2. Click Switch to Classic View, and then click the Mail icon ( if you are
using Vista 64 bit , then look for Mail icon in “view 32 bit applicationsâ€).

3. In the Mail Setup dialog box, click the Show Profiles button.

4. Click Add.

5. In the Profile Name box, type a descriptive name for the new profile,
and then click OK.

6. Click on Cancel ( We don’t have to setup the account now ) and then
press Ok .A new profile without account will be setup.

7. On the General tab, click to always use this profile and select the new
profile that we have created.

8. Click Apply and then click OK( do not open Outlook).

Uninstall and install latest version of Outlook Connector ( if you are using
Msn/Hotmail/Live accounts in Outlook).



1. Click on Start and select Control Panel

2. Double click on Add/Remove Programs

3. Select Outlook Connector and Remove.

4. Restart the computer

5. Download from Outlook Connector Link:

Link: -
http://www.microsoft.com/downloads/...b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en

Double click on the downloaded file to install Outlook
connector

7. Launch Outlook( in the new Profile) and configure Outlook Connector
with all your Hotmail or MSN accounts.

8. Once the account is added, restart Outlook.



If you have any other accounts other than MSN / hotmail account please setup
the accounts and follow these steps to import the old data from the old
profile :

Steps to Import the data from old profile to the new Profile:

Open Outlook and then click on File menu.
Click on Import and Export .
Select Import from another Program or file and hit Next .
Now select Personal Folder File(.pst) and hit Next .
Click on Browse and then locate the File (generally the location would be (
these are hidden files you need to enable the hidden files C:\Documents and
Settings\your Username\local settings\application data\Microsoft\Outlook ).
Double click on the File that you want to open( or highlight it to open) and
then click on Do not Import Duplicates and hit Next .
Select the Folder that you want to import (the personal folder on the top
will contain all the data, if you want any specific folder like contacts,
highlight the folder) and click on Finish



Please follow the next method if the above method does not work.

Method 2: Manually uninstall Outlook connector:



Step 1 : Manually Uninstall Outlook Connector :



( if you do not see run window , type Run in the start Search box and then
press Enter):

1. Click on Start > Run.

2. Type "C:\program files\common files\system\msmapi\1033" (without
quotes) then press Enter.

· Rename the following files ( for example if the file name is
msncon32.dll ,change it to msncon32.old )



· msncon32.dll - msncon32.old

· mapisvc.inf - mapisvc.old



4. Click on Start > Run.

5. Type "C:\Program Files\Microsoft Office Outlook Connector" (without
quotes) then press Enter.



6. Rename the following files ( for example if the file name is
msnconrc.dll ,change it to msnconrc.old )

· custsat.dll - custsat.old

· msncon.cfg - msncon.old

· msnconrc.dll - msnconrc.old

· msnhelp.chm - msnhelp.old

· msocp32.dll - msocp32.old

· msocprc.dll - msocprc.old



Note : Please make sure that you take a backup of registry before deleting
any keys.

To take backup of registry :

Click on Start >Run >Regedit and press enter.

Click on File > Export > select the export range as All > click on save (
save it to the desktop and give any file name of your choice).



Step 2

Manually Uninstall & Re-install Outlook ( it might prompt for Outlook disk ,
do not follow this step if you do not have the Office or Outlook disk)

===============================

Manually Uninstall Outlook & Reinstall
=====

1). Click on Start and open Control Panel and then click on Programs &
Features and select "Microsoft Outlook" or "Microsoft Office".

2). Click on Change and then select Add/Remove Features, click on Next
Make "Microsoft Outlook for
Windows" to "Not Available" (Should click on the image which looks like a
drive on left side of Microsoft Office Outlook or Microsoft Office) and then
hit Update.

3) Search and delete the following files [NOTE : Skip to another file if
you do not file any file while searching]

( 1. Click Start > Search > Click Advanced Search

2. Check Include non-indexed, hidden and system files

3. Under Location select Local Hard Drive )

4. Give the file name as



Mapi.dll
Mapisp32.exe
Mapisrvr.exe
Mapiu.dll
Mapix.dll
Mapix32.dll
Mspst32.dll

Delete the above files if found.

4) Click on Start and then click Run, type "regedit" (without Quotation
marks and hit Ok).

5) Create a backup of the registry ( File > Export > save and then give any
file name as per your choice).

6) Delete the following registry values( some of them might not be available):
HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\Outlook

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook


7) Close the registry editor

8) Click on Start and open Control Panel ,now click Programs & Features and
select "Microsoft
Outlook" or "Microsoft Office" and click on Change select Add/Remove
Features and now hit Next , now make "Microsoft Outlook for Windows" to "Run
from My Computer" (Should click on the image which looks like a drive on left
side of Microsoft Office Outlook or Microsoft Office) and then hit Update.

9) Restart the Computer.





Step 3

Download the Outlook Connector

==========================

http://www.microsoft.com/downloads/...b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en





Install Outlook Connector and then open Outlook and Set it up.
 
D

Dan

Following my last response, the 2 issues were not related and a new version
of the connector was not released to resolve the 2nd issue.

Therefore the answer I provided stands. But please be sure to read the
notes and warnings in that reply.

I hope that I was able to help you.



Dan said:
Hello,

Sorry for the delay in posting my findings and the solution.

The reason for the delay is that I encountered another issue [where some
messages (15 out of 8500 messages in my case) would not synchronize - empty
in Outlook and complete in live]. I wanted to be sure that the 2 issues were
not related before posting the solution to the issue under this thread.

At the same time, the engineers are aware of the 2nd issue and are working
on a solution. In case it results in an updated Connector, you may decide to
wait before following the procedure below to resolve the first issue.

But first, please note the following. I don't mean any disrespect to
anyone's intelligence, but I need to cover myself for anyone who may ever
read this post.

* the steps assume you have Windows XP
* the steps will clear out the auto-completion of email addresses in MS
Outlook. This means that you need to be sure that you have those addresses
handy somewhere.
* I am copying and pasting the solution from the Microsoft engineer. I am
not taking responsibility if anything goes wrong, if it does not work or if
you lose your email.
* Be aware that modifying the registry can be risky. If you do so, then
please back up the key. I am also not taking responsibilty there.

I wish you best of luck in resolving the issue.

Method 1: Create a new profile for Outlook (close Outlook before following
these steps)

========================= =====

1. Click Start > click Control Panel.

2. Click Switch to Classic View, and then click the Mail icon ( if you are
using Vista 64 bit , then look for Mail icon in “view 32 bit applicationsâ€).

3. In the Mail Setup dialog box, click the Show Profiles button.

4. Click Add.

5. In the Profile Name box, type a descriptive name for the new profile,
and then click OK.

6. Click on Cancel ( We don’t have to setup the account now ) and then
press Ok .A new profile without account will be setup.

7. On the General tab, click to always use this profile and select the new
profile that we have created.

8. Click Apply and then click OK( do not open Outlook).

Uninstall and install latest version of Outlook Connector ( if you are using
Msn/Hotmail/Live accounts in Outlook).



1. Click on Start and select Control Panel

2. Double click on Add/Remove Programs

3. Select Outlook Connector and Remove.

4. Restart the computer

5. Download from Outlook Connector Link:

Link: -
http://www.microsoft.com/downloads/...b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en

Double click on the downloaded file to install Outlook
connector

7. Launch Outlook( in the new Profile) and configure Outlook Connector
with all your Hotmail or MSN accounts.

8. Once the account is added, restart Outlook.



If you have any other accounts other than MSN / hotmail account please setup
the accounts and follow these steps to import the old data from the old
profile :

Steps to Import the data from old profile to the new Profile:

Open Outlook and then click on File menu.
Click on Import and Export .
Select Import from another Program or file and hit Next .
Now select Personal Folder File(.pst) and hit Next .
Click on Browse and then locate the File (generally the location would be (
these are hidden files you need to enable the hidden files C:\Documents and
Settings\your Username\local settings\application data\Microsoft\Outlook ).
Double click on the File that you want to open( or highlight it to open) and
then click on Do not Import Duplicates and hit Next .
Select the Folder that you want to import (the personal folder on the top
will contain all the data, if you want any specific folder like contacts,
highlight the folder) and click on Finish



Please follow the next method if the above method does not work.

Method 2: Manually uninstall Outlook connector:



Step 1 : Manually Uninstall Outlook Connector :



( if you do not see run window , type Run in the start Search box and then
press Enter):

1. Click on Start > Run.

2. Type "C:\program files\common files\system\msmapi\1033" (without
quotes) then press Enter.

· Rename the following files ( for example if the file name is
msncon32.dll ,change it to msncon32.old )



· msncon32.dll - msncon32.old

· mapisvc.inf - mapisvc.old



4. Click on Start > Run.

5. Type "C:\Program Files\Microsoft Office Outlook Connector" (without
quotes) then press Enter.



6. Rename the following files ( for example if the file name is
msnconrc.dll ,change it to msnconrc.old )

· custsat.dll - custsat.old

· msncon.cfg - msncon.old

· msnconrc.dll - msnconrc.old

· msnhelp.chm - msnhelp.old

· msocp32.dll - msocp32.old

· msocprc.dll - msocprc.old



Note : Please make sure that you take a backup of registry before deleting
any keys.

To take backup of registry :

Click on Start >Run >Regedit and press enter.

Click on File > Export > select the export range as All > click on save (
save it to the desktop and give any file name of your choice).



Step 2

Manually Uninstall & Re-install Outlook ( it might prompt for Outlook disk ,
do not follow this step if you do not have the Office or Outlook disk)

===============================

Manually Uninstall Outlook & Reinstall
=====

1). Click on Start and open Control Panel and then click on Programs &
Features and select "Microsoft Outlook" or "Microsoft Office".

2). Click on Change and then select Add/Remove Features, click on Next
Make "Microsoft Outlook for
Windows" to "Not Available" (Should click on the image which looks like a
drive on left side of Microsoft Office Outlook or Microsoft Office) and then
hit Update.

3) Search and delete the following files [NOTE : Skip to another file if
you do not file any file while searching]

( 1. Click Start > Search > Click Advanced Search

2. Check Include non-indexed, hidden and system files

3. Under Location select Local Hard Drive )

4. Give the file name as



Mapi.dll
Mapisp32.exe
Mapisrvr.exe
Mapiu.dll
Mapix.dll
Mapix32.dll
Mspst32.dll

Delete the above files if found.

4) Click on Start and then click Run, type "regedit" (without Quotation
marks and hit Ok).

5) Create a backup of the registry ( File > Export > save and then give any
file name as per your choice).

6) Delete the following registry values( some of them might not be available):
HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\Outlook

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook


7) Close the registry editor

8) Click on Start and open Control Panel ,now click Programs & Features and
select "Microsoft
Outlook" or "Microsoft Office" and click on Change select Add/Remove
Features and now hit Next , now make "Microsoft Outlook for Windows" to "Run
from My Computer" (Should click on the image which looks like a drive on left
side of Microsoft Office Outlook or Microsoft Office) and then hit Update.

9) Restart the Computer.





Step 3

Download the Outlook Connector

==========================

http://www.microsoft.com/downloads/...b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en





Install Outlook Connector and then open Outlook and Set it up.














Dan said:
Thanks Brian.

I will post my findings.

Dan Cohen
 
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A

Aimey

Is there an available solution for Vista users perhaps?

Dan said:
Following my last response, the 2 issues were not related and a new version
of the connector was not released to resolve the 2nd issue.

Therefore the answer I provided stands. But please be sure to read the
notes and warnings in that reply.

I hope that I was able to help you.



Dan said:
Hello,

Sorry for the delay in posting my findings and the solution.

The reason for the delay is that I encountered another issue [where some
messages (15 out of 8500 messages in my case) would not synchronize - empty
in Outlook and complete in live]. I wanted to be sure that the 2 issues were
not related before posting the solution to the issue under this thread.

At the same time, the engineers are aware of the 2nd issue and are working
on a solution. In case it results in an updated Connector, you may decide to
wait before following the procedure below to resolve the first issue.

But first, please note the following. I don't mean any disrespect to
anyone's intelligence, but I need to cover myself for anyone who may ever
read this post.

* the steps assume you have Windows XP
* the steps will clear out the auto-completion of email addresses in MS
Outlook. This means that you need to be sure that you have those addresses
handy somewhere.
* I am copying and pasting the solution from the Microsoft engineer. I am
not taking responsibility if anything goes wrong, if it does not work or if
you lose your email.
* Be aware that modifying the registry can be risky. If you do so, then
please back up the key. I am also not taking responsibilty there.

I wish you best of luck in resolving the issue.

Method 1: Create a new profile for Outlook (close Outlook before following
these steps)

========================= =====

1. Click Start > click Control Panel.

2. Click Switch to Classic View, and then click the Mail icon ( if you are
using Vista 64 bit , then look for Mail icon in “view 32 bit applicationsâ€).

3. In the Mail Setup dialog box, click the Show Profiles button.

4. Click Add.

5. In the Profile Name box, type a descriptive name for the new profile,
and then click OK.

6. Click on Cancel ( We don’t have to setup the account now ) and then
press Ok .A new profile without account will be setup.

7. On the General tab, click to always use this profile and select the new
profile that we have created.

8. Click Apply and then click OK( do not open Outlook).

Uninstall and install latest version of Outlook Connector ( if you are using
Msn/Hotmail/Live accounts in Outlook).



1. Click on Start and select Control Panel

2. Double click on Add/Remove Programs

3. Select Outlook Connector and Remove.

4. Restart the computer

5. Download from Outlook Connector Link:

Link: -
http://www.microsoft.com/downloads/...b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en

Double click on the downloaded file to install Outlook
connector

7. Launch Outlook( in the new Profile) and configure Outlook Connector
with all your Hotmail or MSN accounts.

8. Once the account is added, restart Outlook.



If you have any other accounts other than MSN / hotmail account please setup
the accounts and follow these steps to import the old data from the old
profile :

Steps to Import the data from old profile to the new Profile:

Open Outlook and then click on File menu.
Click on Import and Export .
Select Import from another Program or file and hit Next .
Now select Personal Folder File(.pst) and hit Next .
Click on Browse and then locate the File (generally the location would be (
these are hidden files you need to enable the hidden files C:\Documents and
Settings\your Username\local settings\application data\Microsoft\Outlook ).
Double click on the File that you want to open( or highlight it to open) and
then click on Do not Import Duplicates and hit Next .
Select the Folder that you want to import (the personal folder on the top
will contain all the data, if you want any specific folder like contacts,
highlight the folder) and click on Finish



Please follow the next method if the above method does not work.

Method 2: Manually uninstall Outlook connector:



Step 1 : Manually Uninstall Outlook Connector :



( if you do not see run window , type Run in the start Search box and then
press Enter):

1. Click on Start > Run.

2. Type "C:\program files\common files\system\msmapi\1033" (without
quotes) then press Enter.

· Rename the following files ( for example if the file name is
msncon32.dll ,change it to msncon32.old )



· msncon32.dll - msncon32.old

· mapisvc.inf - mapisvc.old



4. Click on Start > Run.

5. Type "C:\Program Files\Microsoft Office Outlook Connector" (without
quotes) then press Enter.



6. Rename the following files ( for example if the file name is
msnconrc.dll ,change it to msnconrc.old )

· custsat.dll - custsat.old

· msncon.cfg - msncon.old

· msnconrc.dll - msnconrc.old

· msnhelp.chm - msnhelp.old

· msocp32.dll - msocp32.old

· msocprc.dll - msocprc.old



Note : Please make sure that you take a backup of registry before deleting
any keys.

To take backup of registry :

Click on Start >Run >Regedit and press enter.

Click on File > Export > select the export range as All > click on save (
save it to the desktop and give any file name of your choice).



Step 2

Manually Uninstall & Re-install Outlook ( it might prompt for Outlook disk ,
do not follow this step if you do not have the Office or Outlook disk)

===============================

Manually Uninstall Outlook & Reinstall
=====

1). Click on Start and open Control Panel and then click on Programs &
Features and select "Microsoft Outlook" or "Microsoft Office".

2). Click on Change and then select Add/Remove Features, click on Next
Make "Microsoft Outlook for
Windows" to "Not Available" (Should click on the image which looks like a
drive on left side of Microsoft Office Outlook or Microsoft Office) and then
hit Update.

3) Search and delete the following files [NOTE : Skip to another file if
you do not file any file while searching]

( 1. Click Start > Search > Click Advanced Search

2. Check Include non-indexed, hidden and system files

3. Under Location select Local Hard Drive )

4. Give the file name as



Mapi.dll
Mapisp32.exe
Mapisrvr.exe
Mapiu.dll
Mapix.dll
Mapix32.dll
Mspst32.dll

Delete the above files if found.

4) Click on Start and then click Run, type "regedit" (without Quotation
marks and hit Ok).

5) Create a backup of the registry ( File > Export > save and then give any
file name as per your choice).

6) Delete the following registry values( some of them might not be available):
HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\Outlook

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook


7) Close the registry editor

8) Click on Start and open Control Panel ,now click Programs & Features and
select "Microsoft
Outlook" or "Microsoft Office" and click on Change select Add/Remove
Features and now hit Next , now make "Microsoft Outlook for Windows" to "Run
from My Computer" (Should click on the image which looks like a drive on left
side of Microsoft Office Outlook or Microsoft Office) and then hit Update.

9) Restart the Computer.





Step 3

Download the Outlook Connector

==========================

http://www.microsoft.com/downloads/...b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en





Install Outlook Connector and then open Outlook and Set it up.














Dan said:
Thanks Brian.

I will post my findings.

Dan Cohen



:

"Dan" <[email protected]> wrote in message
 

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