After MS Auto Update today Outlook and Explorer cannot connect

[Alan]

Hi,

An MS Auto Update happened this morning, and after I rebooted Internet
Explorer 7 and Outlook 2003 no longer connect to the internet. All other
apps such as Outlook Express, Firefox, Thunderbird, YahooIM, etc working fine.

With Outlook the error when I try to send and receive is "Receiving'
reported error (0x80040900) : 'The server name you entered can not be found
on the network (it might be down temporarily). Please verify that you are
online and that the server name is correct.'

With Explorer the error is "Internet Explorer cannot display the
webpage....." When I click on Diagnose Connection Problems it says
everything is fine.

Rebooted, checked all MS patches are upto date, internet connection is fine,
other apps working no problem. Its just these two programs that are not
working since the auto update.

Any advice will be greatfully received.

Alan

 

[PA Bear [MS MVP]]

OWA, I assume...

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB944533)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.

 

[Terry R.]

The date and time was 2/28/2008 12:49 PM, and on a whim, Alan pounded
out on the keyboard:

Hi,

An MS Auto Update happened this morning, and after I rebooted Internet
Explorer 7 and Outlook 2003 no longer connect to the internet. All other
apps such as Outlook Express, Firefox, Thunderbird, YahooIM, etc working fine.

With Outlook the error when I try to send and receive is "Receiving'
reported error (0x80040900) : 'The server name you entered can not be found
on the network (it might be down temporarily). Please verify that you are
online and that the server name is correct.'

With Explorer the error is "Internet Explorer cannot display the
webpage....." When I click on Diagnose Connection Problems it says
everything is fine.

Rebooted, checked all MS patches are upto date, internet connection is fine,
other apps working no problem. Its just these two programs that are not
working since the auto update.

Any advice will be greatfully received.

Alan

Hi Alan,

In Add/Remove programs (which Show updates checked), scroll down until
you find which update installed today, and if possible uninstall it
(write down its number first). Or use System Restore to go back to a
time before it installed.

--
Terry R.

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