“All Entries†for auto text are missing (Word 2002)

[Tony Jollans]

Slow down a bit!!

If the entries are repeated only in an odd document it is not a global
template - it is a document template causing the problem. If it were a
global template you would see the effects all the time.

Can you identify the problematic document and see what template is attached
to it?

 

[Michael]

I have identified the problematic document template as Normal.mjd.dot

The document template that is in a new Word document is Normal please give
step by step instructions to restore order and what about deleting
Normal.mjd.dot completely.

 

[Tony Jollans]

Hi Michael,

How have you identified Normal.mjd.dot as being the cause of your problems?

If (as per one of your previous posts) you renamed Normal.dot as
Normal.mjd.dot and left it where it was then it should not ever have been
opened again or ever used as either a document template or a global
template --- unless you did something else (unusual) as well. It is that
unusual action I am trying to discover in order to help you sort things out.

When you start Word (with a new empty document) I presume your AutoText All
Entries are correct.

If not, ...

please go to Tools > Templates and Addins.
On the Templates tab there wil be a list of "Global templates and
AddIns"
Any or all of these may be checked.
Uncheck one of them and close the dialog.
If the "All Entries" list is then good, ...
You have identifed the culprit.
Come back and we can sort it out
If not, repeat, one at a time, until no templates are left checked.
If you still have the problem then ...
It would appear to be Normal.dot itself
If so, come back and we can take it from there

If all is well when you start Word, then,

If you know a document that causes the problem, open it
If not, work until the problem appears

Then

Go to the Tools > Templates and AddIns dialog again
At the top it will show the Document Template
Make a note of it and come back here.

 

[Michael]

I identified Normal.mjd.dot as being the cause of the problem because
Normal.mjd.dot was the document template in the problematic document, whereas
Normal was the document template in the new Word document.

The problematic document, I introduced Normal.mjd.dot trying to get back to
normality.

When I start Word (with a new empty document) my AutoText All Entries are
correct I copied and pasted all my customized auto text entries and set the
toolbar up.

I have not made any alterations since my last post as I am awaiting your
instructions.

When you rename Normal.dot is it alright to name as Normal.mjd.dot ?

 

[Suzanne S. Barnhill]

It's better to use something like Normal.bad or Normal.old so that Word
doesn't see it as a template at all.

 

[Tony Jollans]

Now I begin to understand. To solve a problem you renamed your normal.dot
and then created a document based on the renamed template - or you attached
the renamed template to a document previously based on a different one.

If the document(s) based on normal.mjd.dot is/are important then (re-)attach
the originl template (or normal.dot) to it. If not just delete it. Once you
have done this (to all affected documents) normal.mjd.dot (and the dupliate
autotexts) shouldn't bother you any more.

Now, normal.mjd.dot may contain all sorts of customizations you may want to
keep (and copy back to your new Normal.dot at some point in the future). If
you are sure it doesn't then you can delete it. If not you can just leave it
where it is although I would agree with Suzanne that renaming it as
Normal.old would be a good idea - it makes it slightly clearer what it is
and makes it less likely that you will use it accidentally (although it will
still be a Word template and Word will still be able to work with it if you
insist).

If you want to delete normal.mjd.dot, I presume you know where it is - as
you renamed it before. If not, the default location (for where it started
life as normal.dot) on XP is:

C:\Documents and Settings\(userid)\Application data\Microsoft\Templates

and on Vista it is:

C:\Users\(userid)\Appdata\Roaming\Microsoft\Templates

If you can't find it in this location, look in Word under Tools > Options >
File Locations for the folder given for User Templates.