Admistrator Does not Have Access to Modify Configurations

[Peter Jam]

I am working on a friends computer XP Home that he had tried the Free
version of Zonealarm 5.0 in combination with his Norton Antivirus 2002.
For some reason this has proven disastrous to some users and not
others. The fix is to remove ZA 5 and install ZA 4.5. My problem is
this: All three Administrator users as well as the Administrator in
"Safe Mode" Get:
"You do not have access to change system configuration", or very
similar.
Last night I created a new Administrotor users and he didn't even have
access to the Programs?? I went into Control Panel and noticed that
almost all the users had a red X instead of their Icon, so i tried to
change one and i got a Class error and the reoport saying I did not
have priveledges to edit the icon.
I did find MS KB 313222 How to Reset Security Settings Back to the
Defaults and will try that tonight.
Last night I tried doing an Upgrade Re-install and it hung with "You
have 32 minutes remaing", that was still there this morning. This may
be from roxio and I will uninstall that if able prior to retrying the
Re-Install again.
I am getting very frustrated at this point and could really use some
sound advice, short of format re-install.

Just though of one added point, he did just move the OS from bad hard
drive to a new Seagate hard drive using their migration software.
could it be an Activation Problem?

 

[Star Fleet Admiral Q]

I would first check into an "ownership" problem with security, but
right now it seems the system is really hosed - break down and save
his/her important personal files, then format and reinstall clean.

 

[Peter Jam]

I would first check into an "ownership" problem with security, but
right now it seems the system is really hosed - break down and save
his/her important personal files, then format and reinstall clean.

Thanks Star fleet:
Before seeing your message, this is what I did as i wanted to get his
computer out of my Office.
1st i re-installed XP Home. This required reactivation, probably due
to the new hard drive. I still could not uninstall Zonealarm.
2nd At suggestion of the ZA forum Moderator, I opened Regedit and went
to:
HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs, right mouse clicked and chose
Permissions. The Full Control box was not checked for anyone including
the Administrator so I checked it for the user I was logged in as and
then i was successful in uninstalling the program. Now I can
re-install a previous version and get finished.
I would really like to know why the Permissions Box was not check for
all Admionistrators, but I won't lose sleep over it.
Moving On

 

[Peter Jam]

I would first check into an "ownership" problem with security, but
right now it seems the system is really hosed - break down and save
his/her important personal files, then format and reinstall clean.

Star Fleet Admiral Q:
I did re-install XP Home and it made me Re-Activate?? But it didn't
change anything.

Well now I am having Security Access problems with Norton Antivirus.
It said LiveUpdate was not instlalled correctly to uninstall and
re-install. I uninstalled it in control poanel and tried to
re-install, Access issues again. I found some tools and docs at
Symantec. Worked to a point. When I got to the part that said delete
the file: C:\documents and Settings\All
Users\symantec\Liveupdate\Settings.liveupdate, I could not. Not even
in Safe command Mode as Administrator. Nor could I do anything in the
Registry, it says i don't have Rights??
XP Pro has a program secedit.exe that allows you to reset security to
the defauts, XP Home does not have that ability. Can I coopy from my
XP Pro and work and try the command? Why not, looking at format and
re-install if not.

Any ideas would be welcomed.

 

[Peter Jam]

Star Fleet Admiral Q:
I did re-install XP Home and it made me Re-Activate?? But it didn't
change anything.

Well now I am having Security Access problems with Norton Antivirus.
It said LiveUpdate was not instlalled correctly to uninstall and
re-install. I uninstalled it in control poanel and tried to
re-install, Access issues again. I found some tools and docs at
Symantec. Worked to a point. When I got to the part that said delete
the file: C:\documents and Settings\All
Users\symantec\Liveupdate\Settings.liveupdate, I could not. Not even
in Safe command Mode as Administrator. Nor could I do anything in the
Registry, it says i don't have Rights??
XP Pro has a program secedit.exe that allows you to reset security to
the defauts, XP Home does not have that ability. Can I coopy from my
XP Pro and work and try the command? Why not, looking at format and
re-install if not.

Any ideas would be welcomed.

Updated:
I copied the two files to c:\i386, rebooted and ran cmd as described in
the knowledgebase. It completed successfully with two errors.
The "scesrv.log" was too large to post.
The following were errors in this log:
1. Configure machine\software.
Warning 5: Access is denied.
Error setting security on machine\software\Oak Technology\OMSG.
Configure machine\software\classes.
2.Configure machine\system\currentcontrolset\services\w32time\security.
Warning 2: The system cannot find the file specified.
Error enumerating info for
machine\system\currentcontrolset\services\wmi.
3. Configure File Security...
Configure c:\.
Warning 32: The process cannot access the file because it is being used
by another process.
Error building security descriptor for c:\pagefile.sys.
Configure c:\autoexec.bat.
Configure c:\boot.ini.
Configure c:\config.sys.
Configure c:\ntbootdd.sys.
Warning 2: The system cannot find the file specified.
Error setting security on c:\ntbootdd.sys.
4. Configure c:\windows\system32\com\migregdb.exe.
Warning 2: The system cannot find the file specified.
Error setting security on c:\windows\system32\com\migregdb.exe.
5. Configure remoteregistry.
Error 1060: The specified service does not exist as an installed
service.
Error opening remoteregistry.

Are these normal errors, or is it because this is XP Home and not XP
Pro??

Thanks in advance,
Peter