Address book shuts down whenever I try to make changes

[Emerald41]

Every time I go into my address book to make changes, it shuts down. Why is
this?

 

[Gary VanderMolen]

Do you have Outlook 2002 or 2000 installed?

 

[Emerald41]

Hi Gary

I'm using Windows Mail which came with my Microsoft Vista

 

[Gary VanderMolen]

I knew which program you were using for email, but that doesn't preclude
other programs from being installed. I'll assume that Outlook was never
installed on that computer. Since we ruled out the Outlook .wab conflict, the
next most likely cause is your antivirus. Which antivirus are you running?
Some of them are not very compatible with Windows Mail.

 

[Emerald41]

I'm currently using McAfee but its just expired and I'm thinking of changing
it to AVG. Its the whole email programme that closes not just the address
book.

 

[Gary VanderMolen]

McAfee antivirus is among the top three troublemakers for Windows Mail.
The only way you can prove or disprove that McAfee is the culprit is to
uninstall it, followed by using their debris removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

If you decide to replace McAfee, we can recommend a free antivirus
program which is more compatible with Windows Mail:

Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of overly intrusive antivirus products: http://get.live.com/wlmail/overview

Even with WLM, you must disable email scanning in the antivirus,
for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Emerald41]

Thanks very much. Will uninstall McAfee asap.

McAfee antivirus is among the top three troublemakers for Windows Mail.
The only way you can prove or disprove that McAfee is the culprit is to
uninstall it, followed by using their debris removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

If you decide to replace McAfee, we can recommend a free antivirus
program which is more compatible with Windows Mail:

Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of overly intrusive antivirus products: http://get.live.com/wlmail/overview

Even with WLM, you must disable email scanning in the antivirus,
for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Gary VanderMolen]

You're very welcome.