Address book not showing up in fax


B

Bill

I have a computer set up as a fax server, to be used for faxing only.

I have the address book set up. When I choose Address Book, under start
menu, all 100 names show up. On the left side, main identity contacts folder,
is selected.

I want to send a fax. I go to Word, write the letter, choose Print, change
it to FAX, click OK. Send fax wizard comes up.

When I click on Address Book, it comes up, but the existing names/numbers do
not show up. Under “Show names from†it has Personal Address Book and
Contacts, but both show no names.

I would like my existing list to show up. How do I get these already entered
names and fax numbers to appear in the Address Book, to fax from?

This worked last month, the last time I tried to send a fax. I'm not going
to use Outlook on this computer, so I don't need to set it up, but I could if
needed.

It's Outlook 2002 and Windows XP.

Thanks for any help you can give,
Bill
 
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B

Brian Tillman [MVP - Outlook]

I have a computer set up as a fax server, to be used for faxing only.

I have the address book set up. When I choose Address Book, under start
menu, all 100 names show up. On the left side, main identity contacts
folder,
is selected.

The Windows Address Book and Outlook's Contacts folders aren't the same
thing.
I want to send a fax. I go to Word, write the letter, choose Print, change
it to FAX, click OK. Send fax wizard comes up.

When I click on Address Book, it comes up, but the existing names/numbers
do
not show up. Under “Show names from†it has Personal Address Book and
Contacts, but both show no names.

Enter your contacts into Outlook's Contacts folder is you want Word to be
able to access the addresses.
 
B

Bill

Thanks for your response.

It's actually the FAXING program that i want to be able to access the FAX
phone numbers that are already entered in the address book.

The Fax Wizard comes up, and then I click on Address Book from WITHIN the
Faxing program. That's where the names and fax numbers are not showing up.

Thank you,
Bill
 
R

Russ Valentine [MVP-Outlook]

You failed to specify your fax software. Read it's Help files. Discover
which address book it integrates with and how to specify that choice.
Clearly you have your Contacts in the Windows Address Book, not Outlook. If
you want your fax software to use your Outlook Contacts, then you better
have some Outlook Contacts. And don't ever use a Personal Address Book.
 
B

Bill

The program is Windows XP Fax.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

I want my fax software to use my Windows Address Book. The names and fax
numbers are already there. I don't need Outlook on this computer.

Thank you,
Bill

Russ Valentine said:
You failed to specify your fax software. Read it's Help files. Discover
which address book it integrates with and how to specify that choice.
Clearly you have your Contacts in the Windows Address Book, not Outlook. If
you want your fax software to use your Outlook Contacts, then you better
have some Outlook Contacts. And don't ever use a Personal Address Book.
--
Russ Valentine
[MVP-Outlook]
Bill said:
Thanks for your response.

It's actually the FAXING program that i want to be able to access the FAX
phone numbers that are already entered in the address book.

The Fax Wizard comes up, and then I click on Address Book from WITHIN the
Faxing program. That's where the names and fax numbers are not showing up.

Thank you,
Bill
 
B

Brian Tillman [MVP - Outlook]

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R

Russ Valentine [MVP-Outlook]

No. I posted the answer yesterday, but Microsoft's servers don't work. XP
Fax uses whatever is set as the default address service for the OS. Word is
not in play once you print to the Fax printer.
(Perhaps this will get posted on the third try.)
 
B

Bill

I've done that and it still doesn't work. In Control Panel, programs, then
Contact List, it's set for Address Book. I have the same problem, Start in
Word, then Print, change to Fax, Fax Wizard comes up. I click on Address Book
from within Fax Wizard, the Address Book shows up, but there are no names
listed.

I think this needs a "Troubleshooting" solution, not a "Setup" solution. It
was set up correctly last month and was working. Now it's not working. Is
there a Preference File I can delete or change something in RegEdit to force
it to "reset" or even remove and reinstall the faxing feature?

Thank you,
Bill

Russ Valentine said:
Simple. Tell your OS to use the Windows Address Book as its default instead
of Outlook in Control Panel > Internet Options.
--
Russ Valentine
[MVP-Outlook]
Bill said:
The program is Windows XP Fax.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

I want my fax software to use my Windows Address Book. The names and fax
numbers are already there. I don't need Outlook on this computer.

Thank you,
Bill

Russ Valentine said:
You failed to specify your fax software. Read it's Help files. Discover
which address book it integrates with and how to specify that choice.
Clearly you have your Contacts in the Windows Address Book, not Outlook.
If
you want your fax software to use your Outlook Contacts, then you better
have some Outlook Contacts. And don't ever use a Personal Address Book.
--
Russ Valentine
[MVP-Outlook]
Thanks for your response.

It's actually the FAXING program that i want to be able to access the
FAX
phone numbers that are already entered in the address book.

The Fax Wizard comes up, and then I click on Address Book from WITHIN
the
Faxing program. That's where the names and fax numbers are not showing
up.

Thank you,
Bill

:


I have a computer set up as a fax server, to be used for faxing only.

I have the address book set up. When I choose Address Book, under
start
menu, all 100 names show up. On the left side, main identity
contacts
folder,
is selected.

The Windows Address Book and Outlook's Contacts folders aren't the
same
thing.

I want to send a fax. I go to Word, write the letter, choose Print,
change
it to FAX, click OK. Send fax wizard comes up.

When I click on Address Book, it comes up, but the existing
names/numbers
do
not show up. Under “Show names from†it has Personal Address Book
and
Contacts, but both show no names.

Enter your contacts into Outlook's Contacts folder is you want Word to
be
able to access the addresses.
 
R

Russ Valentine [MVP-Outlook]

No. Windows XP Fax will use the default addressing service you set for your
operating system.
State more clearly how you made that designation. What do you see when you
launch the WAB from your start menu? What changes did you make to your
system before the problem began?
--
Russ Valentine
[MVP-Outlook]
Bill said:
I've done that and it still doesn't work. In Control Panel, programs,
then
Contact List, it's set for Address Book. I have the same problem, Start
in
Word, then Print, change to Fax, Fax Wizard comes up. I click on Address
Book
from within Fax Wizard, the Address Book shows up, but there are no names
listed.

I think this needs a "Troubleshooting" solution, not a "Setup" solution.
It
was set up correctly last month and was working. Now it's not working. Is
there a Preference File I can delete or change something in RegEdit to
force
it to "reset" or even remove and reinstall the faxing feature?

Thank you,
Bill

Russ Valentine said:
Simple. Tell your OS to use the Windows Address Book as its default
instead
of Outlook in Control Panel > Internet Options.
--
Russ Valentine
[MVP-Outlook]
Bill said:
The program is Windows XP Fax.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

I want my fax software to use my Windows Address Book. The names and
fax
numbers are already there. I don't need Outlook on this computer.

Thank you,
Bill

:

You failed to specify your fax software. Read it's Help files.
Discover
which address book it integrates with and how to specify that choice.
Clearly you have your Contacts in the Windows Address Book, not
Outlook.
If
you want your fax software to use your Outlook Contacts, then you
better
have some Outlook Contacts. And don't ever use a Personal Address
Book.
--
Russ Valentine
[MVP-Outlook]
Thanks for your response.

It's actually the FAXING program that i want to be able to access
the
FAX
phone numbers that are already entered in the address book.

The Fax Wizard comes up, and then I click on Address Book from
WITHIN
the
Faxing program. That's where the names and fax numbers are not
showing
up.

Thank you,
Bill

:


I have a computer set up as a fax server, to be used for faxing
only.

I have the address book set up. When I choose Address Book, under
start
menu, all 100 names show up. On the left side, main identity
contacts
folder,
is selected.

The Windows Address Book and Outlook's Contacts folders aren't the
same
thing.

I want to send a fax. I go to Word, write the letter, choose
Print,
change
it to FAX, click OK. Send fax wizard comes up.

When I click on Address Book, it comes up, but the existing
names/numbers
do
not show up. Under “Show names from†it has Personal Address Book
and
Contacts, but both show no names.

Enter your contacts into Outlook's Contacts folder is you want Word
to
be
able to access the addresses.
 
B

Bill

Under Start Menu is "Address Book." It's not called Windows Address Book, but
I assume that's the same thing. When I start it, in the left column is 2
icons; "Shared Contacts" and "Main Identity's Contacts." When I click on
"Shared Contacts" there are none. When I click on "Main Identity's Contacts,"
I see my 100 names listed. I imported t hese last month, and it worked.

In About, the version number is: 6.00.2600

It lists the path for File:
C:\documents and settings\ahip coordinator\Application
Data\Microsoft\Address Book\ahip coordinator.wab

thank you,
Bill


Russ Valentine said:
No. Windows XP Fax will use the default addressing service you set for your
operating system.
State more clearly how you made that designation. What do you see when you
launch the WAB from your start menu? What changes did you make to your
system before the problem began?
--
Russ Valentine
[MVP-Outlook]
Bill said:
I've done that and it still doesn't work. In Control Panel, programs,
then
Contact List, it's set for Address Book. I have the same problem, Start
in
Word, then Print, change to Fax, Fax Wizard comes up. I click on Address
Book
from within Fax Wizard, the Address Book shows up, but there are no names
listed.

I think this needs a "Troubleshooting" solution, not a "Setup" solution.
It
was set up correctly last month and was working. Now it's not working. Is
there a Preference File I can delete or change something in RegEdit to
force
it to "reset" or even remove and reinstall the faxing feature?

Thank you,
Bill

Russ Valentine said:
Simple. Tell your OS to use the Windows Address Book as its default
instead
of Outlook in Control Panel > Internet Options.
--
Russ Valentine
[MVP-Outlook]
The program is Windows XP Fax.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

I want my fax software to use my Windows Address Book. The names and
fax
numbers are already there. I don't need Outlook on this computer.

Thank you,
Bill

:

You failed to specify your fax software. Read it's Help files.
Discover
which address book it integrates with and how to specify that choice.
Clearly you have your Contacts in the Windows Address Book, not
Outlook.
If
you want your fax software to use your Outlook Contacts, then you
better
have some Outlook Contacts. And don't ever use a Personal Address
Book.
--
Russ Valentine
[MVP-Outlook]
Thanks for your response.

It's actually the FAXING program that i want to be able to access
the
FAX
phone numbers that are already entered in the address book.

The Fax Wizard comes up, and then I click on Address Book from
WITHIN
the
Faxing program. That's where the names and fax numbers are not
showing
up.

Thank you,
Bill

:


I have a computer set up as a fax server, to be used for faxing
only.

I have the address book set up. When I choose Address Book, under
start
menu, all 100 names show up. On the left side, main identity
contacts
folder,
is selected.

The Windows Address Book and Outlook's Contacts folders aren't the
same
thing.

I want to send a fax. I go to Word, write the letter, choose
Print,
change
it to FAX, click OK. Send fax wizard comes up.

When I click on Address Book, it comes up, but the existing
names/numbers
do
not show up. Under “Show names from†it has Personal Address Book
and
Contacts, but both show no names.

Enter your contacts into Outlook's Contacts folder is you want Word
to
be
able to access the addresses.
 
R

Russ Valentine [MVP-Outlook]

Need the answers to the rest of my questions.
Now that you're introducing more variables, explain how and why these
Contacts were "imported last month." State whether your fax address book
stopped working before or after this import. State why you threw Outlook
into this mix if you do not want to use it.
--
Russ Valentine
[MVP-Outlook]
Bill said:
Under Start Menu is "Address Book." It's not called Windows Address Book,
but
I assume that's the same thing. When I start it, in the left column is 2
icons; "Shared Contacts" and "Main Identity's Contacts." When I click on
"Shared Contacts" there are none. When I click on "Main Identity's
Contacts,"
I see my 100 names listed. I imported t hese last month, and it worked.

In About, the version number is: 6.00.2600

It lists the path for File:
C:\documents and settings\ahip coordinator\Application
Data\Microsoft\Address Book\ahip coordinator.wab

thank you,
Bill


Russ Valentine said:
No. Windows XP Fax will use the default addressing service you set for
your
operating system.
State more clearly how you made that designation. What do you see when
you
launch the WAB from your start menu? What changes did you make to your
system before the problem began?
--
Russ Valentine
[MVP-Outlook]
Bill said:
I've done that and it still doesn't work. In Control Panel, programs,
then
Contact List, it's set for Address Book. I have the same problem,
Start
in
Word, then Print, change to Fax, Fax Wizard comes up. I click on
Address
Book
from within Fax Wizard, the Address Book shows up, but there are no
names
listed.

I think this needs a "Troubleshooting" solution, not a "Setup"
solution.
It
was set up correctly last month and was working. Now it's not working.
Is
there a Preference File I can delete or change something in RegEdit to
force
it to "reset" or even remove and reinstall the faxing feature?

Thank you,
Bill

:

Simple. Tell your OS to use the Windows Address Book as its default
instead
of Outlook in Control Panel > Internet Options.
--
Russ Valentine
[MVP-Outlook]
The program is Windows XP Fax.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

I want my fax software to use my Windows Address Book. The names and
fax
numbers are already there. I don't need Outlook on this computer.

Thank you,
Bill

:

You failed to specify your fax software. Read it's Help files.
Discover
which address book it integrates with and how to specify that
choice.
Clearly you have your Contacts in the Windows Address Book, not
Outlook.
If
you want your fax software to use your Outlook Contacts, then you
better
have some Outlook Contacts. And don't ever use a Personal Address
Book.
--
Russ Valentine
[MVP-Outlook]
Thanks for your response.

It's actually the FAXING program that i want to be able to access
the
FAX
phone numbers that are already entered in the address book.

The Fax Wizard comes up, and then I click on Address Book from
WITHIN
the
Faxing program. That's where the names and fax numbers are not
showing
up.

Thank you,
Bill

:


I have a computer set up as a fax server, to be used for faxing
only.

I have the address book set up. When I choose Address Book,
under
start
menu, all 100 names show up. On the left side, main identity
contacts
folder,
is selected.

The Windows Address Book and Outlook's Contacts folders aren't
the
same
thing.

I want to send a fax. I go to Word, write the letter, choose
Print,
change
it to FAX, click OK. Send fax wizard comes up.

When I click on Address Book, it comes up, but the existing
names/numbers
do
not show up. Under “Show names from†it has Personal Address
Book
and
Contacts, but both show no names.

Enter your contacts into Outlook's Contacts folder is you want
Word
to
be
able to access the addresses.
 
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Advertisements

B

Bill

I set it up for the first time last month. I imported the contacts to set it
up for the first time. It wasn't installed before. I'm not using Outlook, I
don't understand your question "... threw Outlook into the mix."

Russ Valentine said:
Need the answers to the rest of my questions.
Now that you're introducing more variables, explain how and why these
Contacts were "imported last month." State whether your fax address book
stopped working before or after this import. State why you threw Outlook
into this mix if you do not want to use it.
--
Russ Valentine
[MVP-Outlook]
Bill said:
Under Start Menu is "Address Book." It's not called Windows Address Book,
but
I assume that's the same thing. When I start it, in the left column is 2
icons; "Shared Contacts" and "Main Identity's Contacts." When I click on
"Shared Contacts" there are none. When I click on "Main Identity's
Contacts,"
I see my 100 names listed. I imported t hese last month, and it worked.

In About, the version number is: 6.00.2600

It lists the path for File:
C:\documents and settings\ahip coordinator\Application
Data\Microsoft\Address Book\ahip coordinator.wab

thank you,
Bill


Russ Valentine said:
No. Windows XP Fax will use the default addressing service you set for
your
operating system.
State more clearly how you made that designation. What do you see when
you
launch the WAB from your start menu? What changes did you make to your
system before the problem began?
--
Russ Valentine
[MVP-Outlook]
I've done that and it still doesn't work. In Control Panel, programs,
then
Contact List, it's set for Address Book. I have the same problem,
Start
in
Word, then Print, change to Fax, Fax Wizard comes up. I click on
Address
Book
from within Fax Wizard, the Address Book shows up, but there are no
names
listed.

I think this needs a "Troubleshooting" solution, not a "Setup"
solution.
It
was set up correctly last month and was working. Now it's not working.
Is
there a Preference File I can delete or change something in RegEdit to
force
it to "reset" or even remove and reinstall the faxing feature?

Thank you,
Bill

:

Simple. Tell your OS to use the Windows Address Book as its default
instead
of Outlook in Control Panel > Internet Options.
--
Russ Valentine
[MVP-Outlook]
The program is Windows XP Fax.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

I want my fax software to use my Windows Address Book. The names and
fax
numbers are already there. I don't need Outlook on this computer.

Thank you,
Bill

:

You failed to specify your fax software. Read it's Help files.
Discover
which address book it integrates with and how to specify that
choice.
Clearly you have your Contacts in the Windows Address Book, not
Outlook.
If
you want your fax software to use your Outlook Contacts, then you
better
have some Outlook Contacts. And don't ever use a Personal Address
Book.
--
Russ Valentine
[MVP-Outlook]
Thanks for your response.

It's actually the FAXING program that i want to be able to access
the
FAX
phone numbers that are already entered in the address book.

The Fax Wizard comes up, and then I click on Address Book from
WITHIN
the
Faxing program. That's where the names and fax numbers are not
showing
up.

Thank you,
Bill

:


I have a computer set up as a fax server, to be used for faxing
only.

I have the address book set up. When I choose Address Book,
under
start
menu, all 100 names show up. On the left side, main identity
contacts
folder,
is selected.

The Windows Address Book and Outlook's Contacts folders aren't
the
same
thing.

I want to send a fax. I go to Word, write the letter, choose
Print,
change
it to FAX, click OK. Send fax wizard comes up.

When I click on Address Book, it comes up, but the existing
names/numbers
do
not show up. Under “Show names from†it has Personal Address
Book
and
Contacts, but both show no names.

Enter your contacts into Outlook's Contacts folder is you want
Word
to
be
able to access the addresses.
 
R

Russ Valentine [MVP-Outlook]

Read your first post. You're the one who said you had Outlook 2002 and the
Personal Address Book service installed. That is the last thing a user who
wants to use the Windows Address Book would do. You've created quite an
inconsistent thread here that no one could unravel. Please try to be clear,
accurate and consistent with your information if you want free help from
volunteers in a newsgroup setting.
--
Russ Valentine
[MVP-Outlook]
Bill said:
I set it up for the first time last month. I imported the contacts to set
it
up for the first time. It wasn't installed before. I'm not using Outlook,
I
don't understand your question "... threw Outlook into the mix."

Russ Valentine said:
Need the answers to the rest of my questions.
Now that you're introducing more variables, explain how and why these
Contacts were "imported last month." State whether your fax address book
stopped working before or after this import. State why you threw Outlook
into this mix if you do not want to use it.
--
Russ Valentine
[MVP-Outlook]
Bill said:
Under Start Menu is "Address Book." It's not called Windows Address
Book,
but
I assume that's the same thing. When I start it, in the left column is
2
icons; "Shared Contacts" and "Main Identity's Contacts." When I click
on
"Shared Contacts" there are none. When I click on "Main Identity's
Contacts,"
I see my 100 names listed. I imported t hese last month, and it worked.

In About, the version number is: 6.00.2600

It lists the path for File:
C:\documents and settings\ahip coordinator\Application
Data\Microsoft\Address Book\ahip coordinator.wab

thank you,
Bill


:

No. Windows XP Fax will use the default addressing service you set for
your
operating system.
State more clearly how you made that designation. What do you see when
you
launch the WAB from your start menu? What changes did you make to your
system before the problem began?
--
Russ Valentine
[MVP-Outlook]
I've done that and it still doesn't work. In Control Panel,
programs,
then
Contact List, it's set for Address Book. I have the same problem,
Start
in
Word, then Print, change to Fax, Fax Wizard comes up. I click on
Address
Book
from within Fax Wizard, the Address Book shows up, but there are no
names
listed.

I think this needs a "Troubleshooting" solution, not a "Setup"
solution.
It
was set up correctly last month and was working. Now it's not
working.
Is
there a Preference File I can delete or change something in RegEdit
to
force
it to "reset" or even remove and reinstall the faxing feature?

Thank you,
Bill

:

Simple. Tell your OS to use the Windows Address Book as its default
instead
of Outlook in Control Panel > Internet Options.
--
Russ Valentine
[MVP-Outlook]
The program is Windows XP Fax.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

I want my fax software to use my Windows Address Book. The names
and
fax
numbers are already there. I don't need Outlook on this computer.

Thank you,
Bill

:

You failed to specify your fax software. Read it's Help files.
Discover
which address book it integrates with and how to specify that
choice.
Clearly you have your Contacts in the Windows Address Book, not
Outlook.
If
you want your fax software to use your Outlook Contacts, then
you
better
have some Outlook Contacts. And don't ever use a Personal
Address
Book.
--
Russ Valentine
[MVP-Outlook]
Thanks for your response.

It's actually the FAXING program that i want to be able to
access
the
FAX
phone numbers that are already entered in the address book.

The Fax Wizard comes up, and then I click on Address Book from
WITHIN
the
Faxing program. That's where the names and fax numbers are not
showing
up.

Thank you,
Bill

:


I have a computer set up as a fax server, to be used for
faxing
only.

I have the address book set up. When I choose Address Book,
under
start
menu, all 100 names show up. On the left side, main
identity
contacts
folder,
is selected.

The Windows Address Book and Outlook's Contacts folders
aren't
the
same
thing.

I want to send a fax. I go to Word, write the letter,
choose
Print,
change
it to FAX, click OK. Send fax wizard comes up.

When I click on Address Book, it comes up, but the existing
names/numbers
do
not show up. Under “Show names from†it has Personal
Address
Book
and
Contacts, but both show no names.

Enter your contacts into Outlook's Contacts folder is you
want
Word
to
be
able to access the addresses.
 
B

Bill

Russ,

Thank you for trying to help. It must be frustrating to not get the right
info from users.

But, no, I didn't say I have Personal Address book installed. Plus, I'm not
familiar with those terms, I don't use either one directly much, so a user
could give incorrect info.

Is it OK with you if I post in a different group, maybe a different expert
will see the message and have some ideas?

Or for anyone else reading this, we haven't solved it yet, so feel free to
help. It would be much appreciated.

thank you,
Bill

Russ Valentine said:
Read your first post. You're the one who said you had Outlook 2002 and the
Personal Address Book service installed. That is the last thing a user who
wants to use the Windows Address Book would do. You've created quite an
inconsistent thread here that no one could unravel. Please try to be clear,
accurate and consistent with your information if you want free help from
volunteers in a newsgroup setting.
--
Russ Valentine
[MVP-Outlook]
Bill said:
I set it up for the first time last month. I imported the contacts to set
it
up for the first time. It wasn't installed before. I'm not using Outlook,
I
don't understand your question "... threw Outlook into the mix."

Russ Valentine said:
Need the answers to the rest of my questions.
Now that you're introducing more variables, explain how and why these
Contacts were "imported last month." State whether your fax address book
stopped working before or after this import. State why you threw Outlook
into this mix if you do not want to use it.
--
Russ Valentine
[MVP-Outlook]
Under Start Menu is "Address Book." It's not called Windows Address
Book,
but
I assume that's the same thing. When I start it, in the left column is
2
icons; "Shared Contacts" and "Main Identity's Contacts." When I click
on
"Shared Contacts" there are none. When I click on "Main Identity's
Contacts,"
I see my 100 names listed. I imported t hese last month, and it worked.

In About, the version number is: 6.00.2600

It lists the path for File:
C:\documents and settings\ahip coordinator\Application
Data\Microsoft\Address Book\ahip coordinator.wab

thank you,
Bill


:

No. Windows XP Fax will use the default addressing service you set for
your
operating system.
State more clearly how you made that designation. What do you see when
you
launch the WAB from your start menu? What changes did you make to your
system before the problem began?
--
Russ Valentine
[MVP-Outlook]
I've done that and it still doesn't work. In Control Panel,
programs,
then
Contact List, it's set for Address Book. I have the same problem,
Start
in
Word, then Print, change to Fax, Fax Wizard comes up. I click on
Address
Book
from within Fax Wizard, the Address Book shows up, but there are no
names
listed.

I think this needs a "Troubleshooting" solution, not a "Setup"
solution.
It
was set up correctly last month and was working. Now it's not
working.
Is
there a Preference File I can delete or change something in RegEdit
to
force
it to "reset" or even remove and reinstall the faxing feature?

Thank you,
Bill

:

Simple. Tell your OS to use the Windows Address Book as its default
instead
of Outlook in Control Panel > Internet Options.
--
Russ Valentine
[MVP-Outlook]
The program is Windows XP Fax.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

I want my fax software to use my Windows Address Book. The names
and
fax
numbers are already there. I don't need Outlook on this computer.

Thank you,
Bill

:

You failed to specify your fax software. Read it's Help files.
Discover
which address book it integrates with and how to specify that
choice.
Clearly you have your Contacts in the Windows Address Book, not
Outlook.
If
you want your fax software to use your Outlook Contacts, then
you
better
have some Outlook Contacts. And don't ever use a Personal
Address
Book.
--
Russ Valentine
[MVP-Outlook]
Thanks for your response.

It's actually the FAXING program that i want to be able to
access
the
FAX
phone numbers that are already entered in the address book.

The Fax Wizard comes up, and then I click on Address Book from
WITHIN
the
Faxing program. That's where the names and fax numbers are not
showing
up.

Thank you,
Bill

:


I have a computer set up as a fax server, to be used for
faxing
only.

I have the address book set up. When I choose Address Book,
under
start
menu, all 100 names show up. On the left side, main
identity
contacts
folder,
is selected.

The Windows Address Book and Outlook's Contacts folders
aren't
the
same
thing.

I want to send a fax. I go to Word, write the letter,
choose
Print,
change
it to FAX, click OK. Send fax wizard comes up.

When I click on Address Book, it comes up, but the existing
names/numbers
do
not show up. Under “Show names from†it has Personal
Address
Book
and
Contacts, but both show no names.

Enter your contacts into Outlook's Contacts folder is you
want
Word
to
be
able to access the addresses.
 
R

Russ Valentine [MVP-Outlook]

You most certainly did say you had the Personal Address Book and Outlook
2002 installed. Read your first post.
It doesn't matter where you post. You must post accurate consistent
information wherever you post to get help.
You have already multiposted your problem.
--
Russ Valentine
[MVP-Outlook]
Bill said:
Russ,

Thank you for trying to help. It must be frustrating to not get the right
info from users.

But, no, I didn't say I have Personal Address book installed. Plus, I'm
not
familiar with those terms, I don't use either one directly much, so a user
could give incorrect info.

Is it OK with you if I post in a different group, maybe a different
expert
will see the message and have some ideas?

Or for anyone else reading this, we haven't solved it yet, so feel free to
help. It would be much appreciated.

thank you,
Bill

Russ Valentine said:
Read your first post. You're the one who said you had Outlook 2002 and
the
Personal Address Book service installed. That is the last thing a user
who
wants to use the Windows Address Book would do. You've created quite an
inconsistent thread here that no one could unravel. Please try to be
clear,
accurate and consistent with your information if you want free help from
volunteers in a newsgroup setting.
--
Russ Valentine
[MVP-Outlook]
Bill said:
I set it up for the first time last month. I imported the contacts to
set
it
up for the first time. It wasn't installed before. I'm not using
Outlook,
I
don't understand your question "... threw Outlook into the mix."

:

Need the answers to the rest of my questions.
Now that you're introducing more variables, explain how and why these
Contacts were "imported last month." State whether your fax address
book
stopped working before or after this import. State why you threw
Outlook
into this mix if you do not want to use it.
--
Russ Valentine
[MVP-Outlook]
Under Start Menu is "Address Book." It's not called Windows Address
Book,
but
I assume that's the same thing. When I start it, in the left column
is
2
icons; "Shared Contacts" and "Main Identity's Contacts." When I
click
on
"Shared Contacts" there are none. When I click on "Main Identity's
Contacts,"
I see my 100 names listed. I imported t hese last month, and it
worked.

In About, the version number is: 6.00.2600

It lists the path for File:
C:\documents and settings\ahip coordinator\Application
Data\Microsoft\Address Book\ahip coordinator.wab

thank you,
Bill


:

No. Windows XP Fax will use the default addressing service you set
for
your
operating system.
State more clearly how you made that designation. What do you see
when
you
launch the WAB from your start menu? What changes did you make to
your
system before the problem began?
--
Russ Valentine
[MVP-Outlook]
I've done that and it still doesn't work. In Control Panel,
programs,
then
Contact List, it's set for Address Book. I have the same
problem,
Start
in
Word, then Print, change to Fax, Fax Wizard comes up. I click on
Address
Book
from within Fax Wizard, the Address Book shows up, but there are
no
names
listed.

I think this needs a "Troubleshooting" solution, not a "Setup"
solution.
It
was set up correctly last month and was working. Now it's not
working.
Is
there a Preference File I can delete or change something in
RegEdit
to
force
it to "reset" or even remove and reinstall the faxing feature?

Thank you,
Bill

:

Simple. Tell your OS to use the Windows Address Book as its
default
instead
of Outlook in Control Panel > Internet Options.
--
Russ Valentine
[MVP-Outlook]
The program is Windows XP Fax.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

I want my fax software to use my Windows Address Book. The
names
and
fax
numbers are already there. I don't need Outlook on this
computer.

Thank you,
Bill

:

You failed to specify your fax software. Read it's Help
files.
Discover
which address book it integrates with and how to specify that
choice.
Clearly you have your Contacts in the Windows Address Book,
not
Outlook.
If
you want your fax software to use your Outlook Contacts, then
you
better
have some Outlook Contacts. And don't ever use a Personal
Address
Book.
--
Russ Valentine
[MVP-Outlook]
Thanks for your response.

It's actually the FAXING program that i want to be able to
access
the
FAX
phone numbers that are already entered in the address book.

The Fax Wizard comes up, and then I click on Address Book
from
WITHIN
the
Faxing program. That's where the names and fax numbers are
not
showing
up.

Thank you,
Bill

:


I have a computer set up as a fax server, to be used for
faxing
only.

I have the address book set up. When I choose Address
Book,
under
start
menu, all 100 names show up. On the left side, main
identity
contacts
folder,
is selected.

The Windows Address Book and Outlook's Contacts folders
aren't
the
same
thing.

I want to send a fax. I go to Word, write the letter,
choose
Print,
change
it to FAX, click OK. Send fax wizard comes up.

When I click on Address Book, it comes up, but the
existing
names/numbers
do
not show up. Under “Show names from†it has Personal
Address
Book
and
Contacts, but both show no names.

Enter your contacts into Outlook's Contacts folder is you
want
Word
to
be
able to access the addresses.
 
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B

Brian Tillman [MVP - Outlook]

But, no, I didn't say I have Personal Address book installed. Plus, I'm
not
familiar with those terms, I don't use either one directly much, so a user
could give incorrect info.

Oh no? Here are excerpts your original post:
 
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