adding contacts & replying to emails not working

[Guest]

Is there some reason why the "add to address book" or "add to contact list"
would not appear when I open an email message and right click on the sender
name?

Related to this (I think) ... if I hit reply and try to send a message back,
it can't resolve the address of the sender, i.e., the email address is not
automatically determined.

FYI ... I'm a new user migrating from Outlook Express.

Thanks

 

[Russ Valentine [MVP-Outlook]]

I suspect you do not have the Outlook Address Book Service installed and
functioning correctly. See if you do. Method varies with Outlook version,
which you did not post.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Guest]

I'll check that. Sorry about omitting the version - Outlook 2003.

I suspect you do not have the Outlook Address Book Service installed and
functioning correctly. See if you do. Method varies with Outlook version,
which you did not post.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

Is there some reason why the "add to address book" or "add to contact
list"
would not appear when I open an email message and right click on the
sender
name?

Related to this (I think) ... if I hit reply and try to send a message
back,
it can't resolve the address of the sender, i.e., the email address is not
automatically determined.

FYI ... I'm a new user migrating from Outlook Express.

Thanks

 

[Guest]

Outlook Address Book service is installed and working, so I tried to document
more precisely what is happening.

** "REPLY TO" Problem **

Case 1: If the incoming email show the "from" field as <name>@<domain>, then
"reply to" works because <name>@<domain> is put into the "to" field of the
reply message.

Case 2: If the incoming email shows the "from" field as a person's name
(like "Steve Smith") AND that person is already in my contact list, then
"reply to" works.

Case 3: However, if the incoming email shows the "from" field as a person's
name (like "Steve Smith") and that person is NOT already in my contact list
then "reply to" does not work because "Steve Smith" goes into the "to" field
and is not resolved into an email address. (The "check names" box pops up
when I hit send).

What's interesting about this case is that in the reply message area the
system includes the original email text plus the header at the top:

From: Steve Smith [mailto:stevesmith@<domain>]

So, it "knows" the sender's address. It just doesn't use it.

*** ADDING SENDER TO CONTACTS problem ***

Sometimes, the right click on the "from" name shows the correct context
choices and sometimes it does not. I can't figure out what the common
denominator is. For example, (e-mail address removed) shows it fine.
(e-mail address removed) does not. Email from some people already on my contacts list
works, email from others does not.

*** Creating new email problem ***

This seems to be related to the first two problems. Sometimes, when I type a
name from my contact list in the "to" field, it doesn't "resolve" into a
valid email address unless I hit <ctrl K> and then pick it from the list.
Then, the next time it will work fine.

Shouldn't these resolve automatically?

Thanks

I suspect you do not have the Outlook Address Book Service installed and
functioning correctly. See if you do. Method varies with Outlook version,
which you did not post.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

Is there some reason why the "add to address book" or "add to contact
list"
would not appear when I open an email message and right click on the
sender
name?

Related to this (I think) ... if I hit reply and try to send a message
back,
it can't resolve the address of the sender, i.e., the email address is not
automatically determined.

FYI ... I'm a new user migrating from Outlook Express.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Can't reproduce your problem You seem to be mistaking autocompletion for
autoresolution. Read about the difference:
http://home.indy.rr.com/russval/autocompletion.htm
--
Russ Valentine
[MVP-Outlook]

Outlook Address Book service is installed and working, so I tried to
document
more precisely what is happening.

** "REPLY TO" Problem **

Case 1: If the incoming email show the "from" field as <name>@<domain>,
then
"reply to" works because <name>@<domain> is put into the "to" field of the
reply message.

Case 2: If the incoming email shows the "from" field as a person's name
(like "Steve Smith") AND that person is already in my contact list, then
"reply to" works.

Case 3: However, if the incoming email shows the "from" field as a
person's
name (like "Steve Smith") and that person is NOT already in my contact
list
then "reply to" does not work because "Steve Smith" goes into the "to"
field
and is not resolved into an email address. (The "check names" box pops up
when I hit send).

What's interesting about this case is that in the reply message area the
system includes the original email text plus the header at the top:

From: Steve Smith [mailto:stevesmith@<domain>]

So, it "knows" the sender's address. It just doesn't use it.

*** ADDING SENDER TO CONTACTS problem ***

Sometimes, the right click on the "from" name shows the correct context
choices and sometimes it does not. I can't figure out what the common
denominator is. For example, (e-mail address removed) shows it fine.
(e-mail address removed) does not. Email from some people already on my contacts
list
works, email from others does not.

*** Creating new email problem ***

This seems to be related to the first two problems. Sometimes, when I type
a
name from my contact list in the "to" field, it doesn't "resolve" into a
valid email address unless I hit <ctrl K> and then pick it from the list.
Then, the next time it will work fine.

Shouldn't these resolve automatically?

Thanks

I suspect you do not have the Outlook Address Book Service installed and
functioning correctly. See if you do. Method varies with Outlook version,
which you did not post.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message

Is there some reason why the "add to address book" or "add to contact
list"
would not appear when I open an email message and right click on the
sender
name?

Related to this (I think) ... if I hit reply and try to send a message
back,
it can't resolve the address of the sender, i.e., the email address is
not
automatically determined.

FYI ... I'm a new user migrating from Outlook Express.

Thanks

 

[Guest]

Good article. That helps me understand. Once I have sent an email to a
person, Outlook will "autocomplete" thereafter.

Wish I knew what to do about the other issues ... It just seems odd that
hitting "reply to" doesn't work in some cases.

Thanks for your help.

Can't reproduce your problem You seem to be mistaking autocompletion for
autoresolution. Read about the difference:
http://home.indy.rr.com/russval/autocompletion.htm
--
Russ Valentine
[MVP-Outlook]

Outlook Address Book service is installed and working, so I tried to
document
more precisely what is happening.

** "REPLY TO" Problem **

Case 1: If the incoming email show the "from" field as <name>@<domain>,
then
"reply to" works because <name>@<domain> is put into the "to" field of the
reply message.

Case 2: If the incoming email shows the "from" field as a person's name
(like "Steve Smith") AND that person is already in my contact list, then
"reply to" works.

Case 3: However, if the incoming email shows the "from" field as a
person's
name (like "Steve Smith") and that person is NOT already in my contact
list
then "reply to" does not work because "Steve Smith" goes into the "to"
field
and is not resolved into an email address. (The "check names" box pops up
when I hit send).

What's interesting about this case is that in the reply message area the
system includes the original email text plus the header at the top:

From: Steve Smith [mailto:stevesmith@<domain>]

So, it "knows" the sender's address. It just doesn't use it.

*** ADDING SENDER TO CONTACTS problem ***

Sometimes, the right click on the "from" name shows the correct context
choices and sometimes it does not. I can't figure out what the common
denominator is. For example, (e-mail address removed) shows it fine.
(e-mail address removed) does not. Email from some people already on my contacts
list
works, email from others does not.

*** Creating new email problem ***

This seems to be related to the first two problems. Sometimes, when I type
a
name from my contact list in the "to" field, it doesn't "resolve" into a
valid email address unless I hit <ctrl K> and then pick it from the list.
Then, the next time it will work fine.

Shouldn't these resolve automatically?

Thanks

I suspect you do not have the Outlook Address Book Service installed and
functioning correctly. See if you do. Method varies with Outlook version,
which you did not post.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message
Is there some reason why the "add to address book" or "add to contact
list"
would not appear when I open an email message and right click on the
sender
name?

Related to this (I think) ... if I hit reply and try to send a message
back,
it can't resolve the address of the sender, i.e., the email address is
not
automatically determined.

FYI ... I'm a new user migrating from Outlook Express.

Thanks

 

[Russ Valentine [MVP-Outlook]]

It does seem odd. I've never seen it reported. In what format are these
messages to which you can't reply received and what does their email header
look like? To what type of information store are you trying to add these
addresses?
--
Russ Valentine
[MVP-Outlook]

Good article. That helps me understand. Once I have sent an email to a
person, Outlook will "autocomplete" thereafter.

Wish I knew what to do about the other issues ... It just seems odd that
hitting "reply to" doesn't work in some cases.

Thanks for your help.

Can't reproduce your problem You seem to be mistaking autocompletion for
autoresolution. Read about the difference:
http://home.indy.rr.com/russval/autocompletion.htm
--
Russ Valentine
[MVP-Outlook]
message

Outlook Address Book service is installed and working, so I tried to
document
more precisely what is happening.

** "REPLY TO" Problem **

Case 1: If the incoming email show the "from" field as <name>@<domain>,
then
"reply to" works because <name>@<domain> is put into the "to" field of
the
reply message.

Case 2: If the incoming email shows the "from" field as a person's name
(like "Steve Smith") AND that person is already in my contact list,
then
"reply to" works.

Case 3: However, if the incoming email shows the "from" field as a
person's
name (like "Steve Smith") and that person is NOT already in my contact
list
then "reply to" does not work because "Steve Smith" goes into the "to"
field
and is not resolved into an email address. (The "check names" box pops
up
when I hit send).

What's interesting about this case is that in the reply message area
the
system includes the original email text plus the header at the top:

From: Steve Smith [mailto:stevesmith@<domain>]

So, it "knows" the sender's address. It just doesn't use it.

*** ADDING SENDER TO CONTACTS problem ***

Sometimes, the right click on the "from" name shows the correct context
choices and sometimes it does not. I can't figure out what the common
denominator is. For example, (e-mail address removed) shows it fine.
(e-mail address removed) does not. Email from some people already on my contacts
list
works, email from others does not.

*** Creating new email problem ***

This seems to be related to the first two problems. Sometimes, when I
type
a
name from my contact list in the "to" field, it doesn't "resolve" into
a
valid email address unless I hit <ctrl K> and then pick it from the
list.
Then, the next time it will work fine.

Shouldn't these resolve automatically?

Thanks

:

I suspect you do not have the Outlook Address Book Service installed
and
functioning correctly. See if you do. Method varies with Outlook
version,
which you did not post.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message
Is there some reason why the "add to address book" or "add to
contact
list"
would not appear when I open an email message and right click on the
sender
name?

Related to this (I think) ... if I hit reply and try to send a
message
back,
it can't resolve the address of the sender, i.e., the email address
is
not
automatically determined.

FYI ... I'm a new user migrating from Outlook Express.

Thanks

 

[Guest]

I finally realized what the common link is ... these are "old messages" that
I transferred over from outlook express (exported from OE into PST file) that
I had not yet replied to. Actually, ALL of my old messages exhibit this same
behavior. Anything I've received since converting to Outlook (last Friday)
works as it should (including the "adding contacts" feature). I read
somewhere in another of your posts that converting/importing/etc was a little
tricky!

While I have your attention, I have another question about the CTRL-K
feature - is there a way to do all of the addresses at once instead of
waiting for each time I write an email?

Thanks for your help.

It does seem odd. I've never seen it reported. In what format are these
messages to which you can't reply received and what does their email header
look like? To what type of information store are you trying to add these
addresses?
--
Russ Valentine
[MVP-Outlook]

Good article. That helps me understand. Once I have sent an email to a
person, Outlook will "autocomplete" thereafter.

Wish I knew what to do about the other issues ... It just seems odd that
hitting "reply to" doesn't work in some cases.

Thanks for your help.

Can't reproduce your problem You seem to be mistaking autocompletion for
autoresolution. Read about the difference:
http://home.indy.rr.com/russval/autocompletion.htm
--
Russ Valentine
[MVP-Outlook]
message
Outlook Address Book service is installed and working, so I tried to
document
more precisely what is happening.

** "REPLY TO" Problem **

Case 1: If the incoming email show the "from" field as <name>@<domain>,
then
"reply to" works because <name>@<domain> is put into the "to" field of
the
reply message.

Case 2: If the incoming email shows the "from" field as a person's name
(like "Steve Smith") AND that person is already in my contact list,
then
"reply to" works.

Case 3: However, if the incoming email shows the "from" field as a
person's
name (like "Steve Smith") and that person is NOT already in my contact
list
then "reply to" does not work because "Steve Smith" goes into the "to"
field
and is not resolved into an email address. (The "check names" box pops
up
when I hit send).

What's interesting about this case is that in the reply message area
the
system includes the original email text plus the header at the top:

From: Steve Smith [mailto:stevesmith@<domain>]

So, it "knows" the sender's address. It just doesn't use it.

*** ADDING SENDER TO CONTACTS problem ***

Sometimes, the right click on the "from" name shows the correct context
choices and sometimes it does not. I can't figure out what the common
denominator is. For example, (e-mail address removed) shows it fine.
(e-mail address removed) does not. Email from some people already on my contacts
list
works, email from others does not.

*** Creating new email problem ***

This seems to be related to the first two problems. Sometimes, when I
type
a
name from my contact list in the "to" field, it doesn't "resolve" into
a
valid email address unless I hit <ctrl K> and then pick it from the
list.
Then, the next time it will work fine.

Shouldn't these resolve automatically?

Thanks

:

I suspect you do not have the Outlook Address Book Service installed
and
functioning correctly. See if you do. Method varies with Outlook
version,
which you did not post.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message
Is there some reason why the "add to address book" or "add to
contact
list"
would not appear when I open an email message and right click on the
sender
name?

Related to this (I think) ... if I hit reply and try to send a
message
back,
it can't resolve the address of the sender, i.e., the email address
is
not
automatically determined.

FYI ... I'm a new user migrating from Outlook Express.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Aha. Yes, that would explain it. It's always the missing bits of information
that bite you.

I don't understand your question about CTRL-K. That's autoresolution
(Automatic Name Checking) which is only done when a message is being sent.
If you are asking how to check the validity of an email address, Outlook
does that automatically whenever you first create the Contact Record, so
there would be no need to do that for your existing Contacts. --
Russ Valentine
[MVP-Outlook]

I finally realized what the common link is ... these are "old messages"
that
I transferred over from outlook express (exported from OE into PST file)
that
I had not yet replied to. Actually, ALL of my old messages exhibit this
same
behavior. Anything I've received since converting to Outlook (last Friday)
works as it should (including the "adding contacts" feature). I read
somewhere in another of your posts that converting/importing/etc was a
little
tricky!

While I have your attention, I have another question about the CTRL-K
feature - is there a way to do all of the addresses at once instead of
waiting for each time I write an email?

Thanks for your help.

It does seem odd. I've never seen it reported. In what format are these
messages to which you can't reply received and what does their email
header
look like? To what type of information store are you trying to add these
addresses?
--
Russ Valentine
[MVP-Outlook]
message

Good article. That helps me understand. Once I have sent an email to a
person, Outlook will "autocomplete" thereafter.

Wish I knew what to do about the other issues ... It just seems odd
that
hitting "reply to" doesn't work in some cases.

Thanks for your help.

:

Can't reproduce your problem You seem to be mistaking autocompletion
for
autoresolution. Read about the difference:
http://home.indy.rr.com/russval/autocompletion.htm
--
Russ Valentine
[MVP-Outlook]
message
Outlook Address Book service is installed and working, so I tried to
document
more precisely what is happening.

** "REPLY TO" Problem **

Case 1: If the incoming email show the "from" field as
then
"reply to" works because <name>@<domain> is put into the "to" field
of
the
reply message.

Case 2: If the incoming email shows the "from" field as a person's
name
(like "Steve Smith") AND that person is already in my contact list,
then
"reply to" works.

Case 3: However, if the incoming email shows the "from" field as a
person's
name (like "Steve Smith") and that person is NOT already in my
contact
list
then "reply to" does not work because "Steve Smith" goes into the
"to"
field
and is not resolved into an email address. (The "check names" box
pops
up
when I hit send).

What's interesting about this case is that in the reply message area
the
system includes the original email text plus the header at the top:

From: Steve Smith [mailto:stevesmith@<domain>]

So, it "knows" the sender's address. It just doesn't use it.

*** ADDING SENDER TO CONTACTS problem ***

Sometimes, the right click on the "from" name shows the correct
context
choices and sometimes it does not. I can't figure out what the
common
denominator is. For example, (e-mail address removed) shows it fine.
(e-mail address removed) does not. Email from some people already on my
contacts
list
works, email from others does not.

*** Creating new email problem ***

This seems to be related to the first two problems. Sometimes, when
I
type
a
name from my contact list in the "to" field, it doesn't "resolve"
into
a
valid email address unless I hit <ctrl K> and then pick it from the
list.
Then, the next time it will work fine.

Shouldn't these resolve automatically?

Thanks

:

I suspect you do not have the Outlook Address Book Service
installed
and
functioning correctly. See if you do. Method varies with Outlook
version,
which you did not post.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
in
message
Is there some reason why the "add to address book" or "add to
contact
list"
would not appear when I open an email message and right click on
the
sender
name?

Related to this (I think) ... if I hit reply and try to send a
message
back,
it can't resolve the address of the sender, i.e., the email
address
is
not
automatically determined.

FYI ... I'm a new user migrating from Outlook Express.

Thanks