Add/Remove Programs empty

[mraymus]

I’ve been having a Symantec install/uninstall problem from hell. I had
Norton 2005 installed and then installed Symantec Small Business on my
server and it went out and trounced on my Norton so I couldn’t
uninstall it. So, I went to install 2005 again so I could uninstall it
and it said it couldn’t install it until I got rid of the small
business version! Ahhhh! So, I uninstalled the server version,
reinstalled the client version, and then when I went into Add/Remove
programs, everything was whacked.

***This is where the real problem begins*****
When I go to Settings, Control Panel, all the control panel buttons
are squished up on the left hand side of the window with a scroll
button right down the middle. So, I thought, that’s wierd and I
clicked on Add Remove Programs and when it came up, all I saw was the
text that is usually along the left hand side, all across the top, and
nothing below that. Just an empty box. So, I’ve got 2 problems. 1- I
can’t uninstall Norton and 2-I need to get my add/remove programs
window back!

Any suggestions?

Matt

 

[Dave Patrick]

For your immediate problem you can navigate to;
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\SomeProgram
and execute the "UninstallString"
from the command line.

For the CPL issue;
From the "Run" box try;
regsvr32 %windir%\system32\appwiz.cpl

regsvr32 %windir%\system32\webvw.dll
to rebuild several *.htt files

If unsuccessful try
sfc /purgecache
sfc /scannow

Or try the regedits described in;
Add/Remove Programs Tool Displays Installed Programs Incorrectly
http://support.microsoft.com/default.aspx?kbid=266668

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| I've been having a Symantec install/uninstall problem from hell. I had
| Norton 2005 installed and then installed Symantec Small Business on my
| server and it went out and trounced on my Norton so I couldn't
| uninstall it. So, I went to install 2005 again so I could uninstall it
| and it said it couldn't install it until I got rid of the small
| business version! Ahhhh! So, I uninstalled the server version,
| reinstalled the client version, and then when I went into Add/Remove
| programs, everything was whacked.
|
| ***This is where the real problem begins*****
| When I go to Settings, Control Panel, all the control panel buttons
| are squished up on the left hand side of the window with a scroll
| button right down the middle. So, I thought, that's wierd and I
| clicked on Add Remove Programs and when it came up, all I saw was the
| text that is usually along the left hand side, all across the top, and
| nothing below that. Just an empty box. So, I've got 2 problems. 1- I
| can't uninstall Norton and 2-I need to get my add/remove programs
| window back!
|
| Any suggestions?
|
| Matt
|
| --
| Posted using the http://www.windowsforumz.com interface, at author's
request
| Articles individually checked for conformance to usenet standards
| Topic URL:
http://www.windowsforumz.com/General-Discussion-Add-Remove-Programs-empty-ftopict543534.html
| Visit Topic URL to contact author (reg. req'd). Report abuse:
http://www.windowsforumz.com/eform.php?p=1714668

 

[mraymus]

For your immediate problem you can navigate to;
HKLMSoftwareMicrosoftWindowsCurrentVersionUninstallSomeP
rogram
and execute the "UninstallString"
from the command line.

For the CPL issue;
From the "Run" box try;
regsvr32 %windir%system32appwiz.cpl

regsvr32 %windir%system32webvw.dll
to rebuild several *.htt files

If unsuccessful try
sfc /purgecache
sfc /scannow

Or try the regedits described in;
Add/Remove Programs Tool Displays Installed Programs
Incorrectly
http://support.microsoft.com/default.aspx?kbid=266668

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| I've been having a Symantec install/uninstall problem from
hell. I had
| Norton 2005 installed and then installed Symantec Small
Business on my
| server and it went out and trounced on my Norton so I
couldn't
| uninstall it. So, I went to install 2005 again so I could
uninstall it
| and it said it couldn't install it until I got rid of the
small
| business version! Ahhhh! So, I uninstalled the server
version,
| reinstalled the client version, and then when I went into
Add/Remove
| programs, everything was whacked.
|
| ***This is where the real problem begins*****
| When I go to Settings, Control Panel, all the control panel
buttons
| are squished up on the left hand side of the window with a
scroll
| button right down the middle. So, I thought, that's wierd
and I
| clicked on Add Remove Programs and when it came up, all I
saw was the
| text that is usually along the left hand side, all across
the top, and
| nothing below that. Just an empty box. So, I've got 2
problems. 1- I
| can't uninstall Norton and 2-I need to get my add/remove
programs
| window back!
|
| Any suggestions?
|
| Matt
|
| --
| Posted using the http://www.windowsforumz.com interface, at
author's
request
| Articles individually checked for conformance to usenet
standards
| Topic URL:
http://www.windowsforumz.com/General-Discussion-Add-Remove-Programs-empty-ftopict543534.html
| Visit Topic URL to contact author (reg. req'd). Report
abuse:
http://www.windowsforumz.com/eform.php?p=1714668

Thanks, Dave. I had already looked in the registry for missing items,
but all the items were there. I know someone suggested that one of
the entries was longer than 62 characters, but nothing seemed out of
the ordinary. Wierd thing is I had just installed it a few days
before and didn’t have this problem.

I’ll try those other things.

Matt

 

[mraymus]

Thanks, Dave. I had already looked in the registry for
missing items, but all the items were there. I know someone
suggested that one of the entries was longer than 62
characters, but nothing seemed out of the ordinary. Wierd
thing is I had just installed it a few days before and didn't
have this problem.

I'll try those other things.

Matt

I found the solution for this problem. I finally got in touch with
the Norton folks because I tried uninstalling the same way on another
win2k box and got the same result. They directed me to the windows
website, told me to type in "script 5.6" in the Search window and
download Script 5.6 Once I downloaded this and installed it, I got
Add/Remove Programs back to normal.

Here’s the download page for Script 5.6
http://www.microsoft.com/downloads/...43-7e4b-4622-86eb-95a22b832caa&DisplayLang=en

Matt

 

[Dave Patrick]

Thanks for letting us know.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| I found the solution for this problem. I finally got in touch with
| the Norton folks because I tried uninstalling the same way on another
| win2k box and got the same result. They directed me to the windows
| website, told me to type in "script 5.6" in the Search window and
| download Script 5.6 Once I downloaded this and installed it, I got
| Add/Remove Programs back to normal.
|
| Here's the download page for Script 5.6
|
http://www.microsoft.com/downloads/...43-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
|
| Matt