Add Printer Wizard not working

[Guest]

I have a user on XP SP2 and the add a printer wizard stopped functioning and
his printers have disappeared. I have already tried the printui.dll fix to
no avail.

 

[Ramesh, MS-MVP]

Hi Martiny,

Is the Print Spooler started/running? And, what happens when you use the Add a Printer wizard?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have a user on XP SP2 and the add a printer wizard stopped functioning and
his printers have disappeared. I have already tried the printui.dll fix to
no avail.

 

[Guest]

I stopped and restarted the print spooler. When you select Add New Printer
it does nothing, and the printers that use to be listed are no longer listed.
I have scanned for spyware\trojans, etc and they are none. No recent
upgrades, patches etc. either. The Add a printer wizard has just stopped and
doesn't list any either. I googled it and found the printui.dll fix and
applied that but it still doesn't work.

 

[Ramesh, MS-MVP]

Does using the "Add printer" option from the File menu (instead of the Common Tasks link) help?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I stopped and restarted the print spooler. When you select Add New Printer
it does nothing, and the printers that use to be listed are no longer listed.
I have scanned for spyware\trojans, etc and they are none. No recent
upgrades, patches etc. either. The Add a printer wizard has just stopped and
doesn't list any either. I googled it and found the printui.dll fix and
applied that but it still doesn't work.