Add network printer problem

[Guest]

When clicking on add network printer the program crashes immediately and
returns the following error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: StackHash_9da6
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 7177
Additional Information 1: 9da6
Additional Information 2: fc2f7712529e8b3643d970f531aecdb1
Additional Information 3: 268e
Additional Information 4: b8bec0b278f28604e46eff2cdfa9649f

 

[Dan Janni]

Are you on a managed (active directory) network or not? There are some
known issues in the location code that runs when the wizard does the Active
Directory search.

To test this you could set the "Number of directory printers" to 0 for the
"Add Printer wizard - Network scan page (Managed Network)" policy. To
adjust the policy, fire up gpedit & go to "Local Computer Policy \ Computer
Configuration \ Administrative Templates \ Printers".

The known issues with this location bug depends on some specific AD settings
which we can go into if you can confirm that this is the problem. We
currently have a fix for said problem in our SP1 builds, so there is a long
term solution. Let me know if the above makes a difference & hopefully we
can find a short term one as well.

Dan