Access Privileges

[Guest]

I have a user running Word 2002 (with all updates) on XP Pro (also updated)
on a new Dell Intel Core 2 Duo PC. He is also running Norton Anti-virus
2006, and live-updates says it's all up-to-date.

For some reason, he is starting to get corruption on some of his Word
documents. If he tries to open the docs in Word, he get the message "Word
cannot open the document. User does not have access privileges."

I brought his PC up in Safe Mode and signed in as Administrator. I followed
instructions for reassigning access to the files, and it worked for some. I
then ran defrag, and one of the files disappeared. I still have 3 files left
that I cannot delete or do anything with.

Any ideas on what might be causing the problem and how I can delete the files?

 

[Shenan Stanley]

I have a user running Word 2002 (with all updates) on XP Pro (also
updated)
on a new Dell Intel Core 2 Duo PC. He is also running Norton
Anti-virus 2006, and live-updates says it's all up-to-date.

For some reason, he is starting to get corruption on some of his
Word documents. If he tries to open the docs in Word, he get the
message "Word cannot open the document. User does not have access
privileges."

I brought his PC up in Safe Mode and signed in as Administrator. I
followed instructions for reassigning access to the files, and it
worked for some. I then ran defrag, and one of the files
disappeared. I still have 3 files left that I cannot delete or do
anything with.

Any ideas on what might be causing the problem and how I can delete
the files?

Have you checked the drive for errors? Could be the drive has bad sectors.

 

[Guest]

I ran defrag.

Have you checked the drive for errors? Could be the drive has bad sectors.

 

[Shenan Stanley]

I have a user running Word 2002 (with all updates) on XP Pro (also
updated)
on a new Dell Intel Core 2 Duo PC. He is also running Norton
Anti-virus 2006, and live-updates says it's all up-to-date.

For some reason, he is starting to get corruption on some of his
Word documents. If he tries to open the docs in Word, he get the
message "Word cannot open the document. User does not have access
privileges."

I brought his PC up in Safe Mode and signed in as Administrator.
I followed instructions for reassigning access to the files, and
it worked for some. I then ran defrag, and one of the files
disappeared. I still have 3 files left that I cannot delete or do
anything with.

Any ideas on what might be causing the problem and how I can
delete the files?

Have you checked the drive for errors? Could be the drive has bad
sectors.

I ran defrag.

MMMmmkay...
Assuming that means, "Nope".

How to use Disk Cleanup
http://support.microsoft.com/kb/310312

How to scan your disks for errors
http://support.microsoft.com/kb/315265

How to Defragment your hard drives
http://support.microsoft.com/kb/314848

You also may want to visit the hard disk drive manufacturer's web site and
get their diagnostics utility and have a go with it...

 

[Guest]

We ran chkdsk and defrag. I still cannot delete the files.

 

[Shenan Stanley]

I have a user running Word 2002 (with all updates) on XP Pro (also
updated)
on a new Dell Intel Core 2 Duo PC. He is also running Norton
Anti-virus 2006, and live-updates says it's all up-to-date.

For some reason, he is starting to get corruption on some of his
Word documents. If he tries to open the docs in Word, he get the
message "Word cannot open the document. User does not have access
privileges."

I brought his PC up in Safe Mode and signed in as Administrator.
I followed instructions for reassigning access to the files, and
it worked for some. I then ran defrag, and one of the files
disappeared. I still have 3 files left that I cannot delete or do
anything with.

Any ideas on what might be causing the problem and how I can
delete the files?

Have you checked the drive for errors? Could be the drive has bad
sectors.

I ran defrag.

MMMmmkay...
Assuming that means, "Nope".

How to use Disk Cleanup
http://support.microsoft.com/kb/310312

How to scan your disks for errors
http://support.microsoft.com/kb/315265

How to Defragment your hard drives
http://support.microsoft.com/kb/314848

You also may want to visit the hard disk drive manufacturer's web
site and get their diagnostics utility and have a go with it...

Did you get the drive manufacturer's diagnostic utility and run a test with
it?
Also - what error (word-for-word) do you get when you try to delete said
file?
Anything in the event log?

Tried any applications like Unlocker?
http://ccollomb.free.fr/unlocker/

 

[Guest]

Thank you. At this point, I agree that it's a hard drive problem. Since
this is a new PC (not even a month old), I'm going to refer the problem to
the manufacturer as it should be covered under warranty.