Off line files cache

[Alegro]

I have a client that is having off line files issues.

When he connects his laptop to the network after altering a file offline he
gets an error concerning access to the document he has altered and the
version of the file on the server is deleted. This means that the file can't
be seen by any one on the network.

When he then logs off the file is uploaded to the network from his laptop
and can again be accessed by other users.

I have checked his event logs and the following error is appearing in his
application log:

A portion of the offline files cache has become corrupted. Restart the
computer to clean up the cache.

We have tried restarting the PC and have also disabled all the offline file
shares. However when we re-enable them the problem returns.

Is there a way to completely delete and recreate this cache? if we do this
is the problem likely to reoccur?

 

[Mark L. Ferguson]

When that user goes to IE, Tools menu, Options, the "Delete Files" dialog
includes the popup for 'include offline files'
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Mark L. Ferguson
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