a program setup

[Jeff]

I recently upgraded to XP. One of the programs the was
previously installed on windows 98 wasn't working. So, I
figured I would try uninstalling and re-installing the
program. The setup program is on a network drive. Now
when I go to run the setup for the program nothing
happens. I tried running this same setup on another
machine to see if it was faulty but it worked fine. It's
just on this particular machine it won't run. Everything
else in the folder works except the install shield setup.
It works fine on other XP machines. Any ideas? Thanks in
advance.

Jeff

 

[Malke]

I recently upgraded to XP. One of the programs the was
previously installed on windows 98 wasn't working. So, I
figured I would try uninstalling and re-installing the
program. The setup program is on a network drive. Now
when I go to run the setup for the program nothing
happens. I tried running this same setup on another
machine to see if it was faulty but it worked fine. It's
just on this particular machine it won't run. Everything
else in the folder works except the install shield setup.
It works fine on other XP machines. Any ideas? Thanks in
advance.

Unfortunately, without a bit more information about the program, it will
be hard to give specific advice. Are you in an administrative account
on the workstation? Are permissions properly set to allow this
workstation to connect to the network? What about the program itself -
does its licensing allow for the number of computers you've got the
program installed on? What is different about the workstation with the
trouble? Post back with more details, including the name of the
program, so you can get more help.

Malke

 

[Guest]

-----Original Message-----

Unfortunately, without a bit more information about the program, it will
be hard to give specific advice. Are you in an administrative account
on the workstation? Are permissions properly set to allow this
workstation to connect to the network? What about the program itself -
does its licensing allow for the number of computers you've got the
program installed on? What is different about the workstation with the
trouble? Post back with more details, including the name of the
program, so you can get more help.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"
.
I can do that. Yes, I am under an administrative account

on the workstation. I have full control over this
particular folder. This workstation does connect to the
network with no problems. It accesses all other network
drives and folders. It does access the folder where the
setup is, it just won't run. I know that licensing is not
an issue in this case. The program is J. River ICE.TCP
and it was running fine on this workstation before I
upgraded it to XP. The previous version was Windows 98.
It is also running fine on other workstations with XP.
Let me know if there might be any other helpful info.
Thanks again.

Jeff

 

[Malke]

I can do that. Yes, I am under an administrative account
on the workstation. I have full control over this
particular folder. This workstation does connect to the
network with no problems. It accesses all other network
drives and folders. It does access the folder where the
setup is, it just won't run. I know that licensing is not
an issue in this case. The program is J. River ICE.TCP
and it was running fine on this workstation before I
upgraded it to XP. The previous version was Windows 98.
It is also running fine on other workstations with XP.
Let me know if there might be any other helpful info.
Thanks again.

Hi, Jeff. I'm sorry, but since I'm not familiar with that particular
application, I can't give you a specific answer. You sound like you're
savvy about setting things up, but there must be something different
about the troublesome box. Perhaps the successful boxen were clean
installs and there is something left over from Win98 that is affecting
the app badly. The first thing I'd do would be to contact the J. River
tech support people and see if they have a known issue or if they can
walk you through what settings are key. If they don't exist any more or
contacting them isn't feasible, maybe there are user groups for the
app. Other than that, all I can suggest is that you do a clean install
on the box and try that, but I really hate that suggestion because it's
so drastic. Maybe you'll get lucky and someone else reading this
newsgroup will be familiar with the app, but I think your best avenue
is their tech support.

Best of luck,

Malke