A problem about starting the 'Remote Access Connection Manager'

[Guest]

Background:
- I am using the Windows XP (home edition)
- Yesterday I tried to use an upgrade disc to upgrade it to Windows XP
(professional)

Problem:
1/ The icon 'Set program access and defaults' can no loner be used;
2/ When I wanna create a new (network) connection, the following options
cannot be used:
- Connect to the network at my workplace [Effect: I cannot use VPN]
- Connect to the internet --> Set up my connection mannually [Effect: I
cannot access to the internet, as my ISP requires a username and the password]

What I've attempted:
1/ Internet Option --> Connection --> 'ADD' dial up and virtual private
network settings
2/ Then, a error window writes: "Cannot load the Remote Access Connection
Manager service. Error 711: A configuration on this computer is preventing
this connection. For further assistance, click More Info or search Help and
Support Centre for this error number"
3/ I searched for the message of the error code, and there's a link direct
me to see "To start, stop, pause, resume or restart a service"
4/ I clicked 'Services' --> Remote Access Connection Manager --> 'Start'
5/ Error message: 'Could not start the Remote Access Connection Manager
service on Local Computer. Error 5: Access is denied.'


Question:
Provided that I've logged in as an administrator, and all the service
dependencies (Plug and Play; Remote Procedure Call) has been started, how can
I start the Remote Access Connection Manager so that I can connect to the
internet and use the VPN?


Chun

 

[Ken Wickes [MSFT]]

Short answer: install the service packs

You Cannot Create a Network Connection After You Restore Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;329441