A client's TS session hangs

[Guest]

Hello,

I have a client that when she uses our application through TS, many times in
a day the TS hangs and the mouse/keyboard stops responding. The client needs
to reboot their system. To begin troubleshooting what should I be looking for?

Any advice is great!
Thanks

 

[Vera Noest [MVP]]

Which OS and SP are you running on the Terminal Server?
What kind of application is this?
Was the application installed while the Terminal Server was in
install mode?
Has there been a time when the application functioned normally? If
so, what was changed on the server immediately before this started
to happen?
Does this happen to all users? Also when you connect as
Administrator?
Can the user run the application without problems on the console of
the server?
What is the status of the connection in Terminal Server
Administration when this happens?
Can other users on the same server continue to work normally, or
does the whole server hang?
Do you see excessive CPU usage on the TS when this happens?
Is there anything in the EventLog on the server?

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
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[Guest]

So I was monitoring a user and captured an instance when the application
hangs...
When I'm in remote control and I (as administrator) do the function, it
doesn't crash but it would for my user.
Where do I go to configure this issue?

Thanks!