6 problems im having with Vista, any help?

[Guest]

Ok I have compiled all my PC's problems into the one post. Microsoft offers
really short online support subscription support so i'v come here

Here are 6 Problems I am having. Can any one offer any help or advice to
solving these problems?

PC Details
Windows Vista Home Premium SP1 Beta v.275 32-bit
Dell Dimension 5150
Pentium D Dule Core Processor
1GB RAM
McAfee SecurityCenter
Please not all these problems were present pre SP1 update.


1. Windows Media Center fails to find my TV card (Hauppauge PVR 150), Media
Center Receiver Service stops working.


Product
Windows Media Center Receiver Service

Problem
Stopped working

Date
21/10/2007 9:07 AM

Status
Report Sent

Problem signature
Problem Event Name: BEX
Application Name: ehRecvr.exe
Application Version: 6.0.6001.16659
Application Timestamp: 46edd087
Fault Module Name: StackHash_2901
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 021e30f0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 2901
Additional Information 2: 768a8da07e0b0e302f0b4295041acb94
Additional Information 3: 814a
Additional Information 4: b4e27f3beba3726c3a700f60c4152259

Extra information about the problem
Bucket ID: 101681813


Product
Windows Media Center Receiver Service

Problem
Stopped working

Date
21/10/2007 9:07 AM

Status
Report Sent

Problem signature
Problem Event Name: BEX
Application Name: ehRecvr.exe
Application Version: 6.0.6001.16659
Application Timestamp: 46edd087
Fault Module Name: StackHash_2901
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 021c30f0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 2901
Additional Information 2: 768a8da07e0b0e302f0b4295041acb94
Additional Information 3: 814a
Additional Information 4: b4e27f3beba3726c3a700f60c4152259

Extra information about the problem
Bucket ID: 101682251


Product
Windows Media Center Receiver Service
Problem
Stopped working
Date
21/10/2007 9:08 AM
Status
Report Sent
Problem signature
Problem Event Name: BEX
Application Name: ehRecvr.exe
Application Version: 6.0.6001.16659
Application Timestamp: 46edd087
Fault Module Name: StackHash_2901
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 01ff30f0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 2901
Additional Information 2: 768a8da07e0b0e302f0b4295041acb94
Additional Information 3: 814a
Additional Information 4: b4e27f3beba3726c3a700f60c4152259
Extra information about the problem
Bucket ID: 101681902


Product
Windows Media Center Receiver Service

Problem
Stopped working

Date
21/10/2007 9:08 AM

Status
Report Sent

Problem signature
Problem Event Name: BEX
Application Name: ehRecvr.exe
Application Version: 6.0.6001.16659
Application Timestamp: 46edd087
Fault Module Name: StackHash_2901
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 021980f0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 2901
Additional Information 2: 768a8da07e0b0e302f0b4295041acb94
Additional Information 3: 814a
Additional Information 4: b4e27f3beba3726c3a700f60c4152259

Extra information about the problem
Bucket ID: 101682063


Product
Windows Media Center Receiver Service

Problem
Stopped working

Date
21/10/2007 9:08 AM

Status
Report Sent

Problem signature
Problem Event Name: BEX
Application Name: ehRecvr.exe
Application Version: 6.0.6001.16659
Application Timestamp: 46edd087
Fault Module Name: StackHash_2901
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 022230f0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 2901
Additional Information 2: 768a8da07e0b0e302f0b4295041acb94
Additional Information 3: 814a
Additional Information 4: b4e27f3beba3726c3a700f60c4152259

Extra information about the problem
Bucket ID: 101682260




2. Microsoft Office 2003/2007 shortcuts wont open from the "recently opened
programs list" in the Start menu. No response. These type of shortcuts only
open from the start menu in the Office folder or the Desktop.
I can't open office applications if i search for them in 'start search'.
I've noticed by viewing the properties of shortcut of office files that
Office .lnk files are different from most.
Perhaps a missing or corrupt registry value or security software blocking
something?





3. DirectX Diagnostic Tools (dxdiag) stops working when dxdiag is run and
attempts to access DirectShow (test dxdiag does on start of program). DxDiag
says “DxDiag has detected that there may have been a problem accessing
DirectShow the last time this program was used. Would you like to bypass
DirectShow this time?â€
If I click ‘Yes’ DxDiag appears to run normally. If I click ‘No’ DirectX
Diagnostic Tool crashes.

Product
Microsoft DirectX Diagnostic Tool

Problem
Stopped working

Date
21/10/2007 9:26 AM

Status
Report Sent

Problem signature
Problem Event Name: BEX
Application Name: dxdiag.exe
Application Version: 6.0.6001.16659
Application Timestamp: 46edcfc4
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 03ade0f0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 101687336




4. When I browse to a folder that has Video files (eg .avi) (especially if
there is many of them and they are large in size) I get the following error
coming up constantly. I think it might have something to do with windows
generating a preview.
I have DivX Installed.

Product
COM Surrogate

Problem
Stopped working

Date
21/10/2007 11:02 AM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b14e
Fault Module Name: StackHash_618b
Fault Module Version: 6.0.6001.16659
Fault Module Timestamp: 46ede2de
Exception Code: c0000374
Exception Offset: 000af03c
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 618b
Additional Information 2: b2ca45ffd1f8563d6cfc18e12c064960
Additional Information 3: 32fa
Additional Information 4: 6ffb230dbafe7b3c4ae80b4dd7432928

Extra information about the problem
Bucket ID: 523526364




5. When I attempt to view the properties of a hard drive I get no response.
I can't view my hard disk's properties! I can view the properties of my CD
drive though.
Perhaps a missing or corrupt registry value or security software blocking
something?




6. Windows Live OneCare Safety Scan for Windows Vista doesn't work.

The application is located here:
http://onecare.live.com/site/en-au/center/whatsnew.htm

I get this error message: "Windows Live OneCare safety scanner experienced
an error. Please close this scan and try again..."
Error Number 0x0C600C03

 

[Andre Da Costa[ActiveWin]]

Live Safety works in the RTM, so that sounds like an SP1 issue, as others
have said, report your issues using the BETA Client tool and in the
Microsoft Vista SP1 BETA newsgroups. There should also be a link on your
desktop about how to send in feedback, click it to follow instructions.

 

[Charlie Tame]

Ok I have compiled all my PC's problems into the one post. Microsoft offers
really short online support subscription support so i'v come here

Here are 6 Problems I am having. Can any one offer any help or advice to
solving these problems?

Okay, I wrote a reply once but it went off on it's own somewhere and the
fact that you have 6 problems not 3 changes the issue.

Let's see who else answers and take it from there, but I think you may
have reached a point where a reinstall may be the only escape.

Here is what I would do.

Copy to desktop latest drivers from TV card makers website and latest
drivers from Video card makers website. Your display will get messed up
so you need to make them easy to find.

Set Antivirus / Security software to NOT start with Windows
Reboot,
Uninstall TV card software / drivers using control panel add / remove
Remove TV card, observing static precautions.
Reboot
Locate and remove Video card drivers
Reboot
Go into BIOS and look for a setting Plug and Play OS Yes/No
Set to no
Save settings and Exit
Reinstall video card drivers which will probably reboot again.
Reset screen
Check to see if any of the problems have gone away. I rather doubt it
but who knows...

This just might resolve any hardware conflicts and fix the DXDiag
problem, if not then the install you have may be a lost cause.

First see if anyone else agrees with these suggestions.

 

[Mr. Arnold]

Ok I have compiled all my PC's problems into the one post. Microsoft
offers
really short online support subscription support so i'v come here

Here are 6 Problems I am having. Can any one offer any help or advice to
solving these problems?

PC Details
Windows Vista Home Premium SP1 Beta v.275 32-bit
Dell Dimension 5150
Pentium D Dule Core Processor
1GB RAM
McAfee SecurityCenter
Please not all these problems were present pre SP1 update.

You should restore the machine to a state prior to the introduction of the
Beta SP. There is no way I would ever use a beta anything. One should only
use the final release of a something, to avoid the problems you are having
at this time.

 

[Richard Urban]

Those involved in the beta testing of Service Pack 1 for Vista have a
dedicated feedback channel for their use. Please report these problems
there. Remember, you are using beta code (you are part of the testing
procedure). No one has ever said that beta code is stable.

If you do not get any satisfaction through the official beta channels I
would suggest a clean install, unless you were thinking ahead and created a
system image prior to installing the beta code.

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

 

[Charlie Tame]

You should restore the machine to a state prior to the introduction of
the Beta SP. There is no way I would ever use a beta anything. One
should only use the final release of a something, to avoid the problems
you are having at this time.

Except that his problems began BEFORE he installed the Beta which he
originally installed hoping for a fix, boy do some people here have
comprehension problems...

 

[Charlie Tame]

Those involved in the beta testing of Service Pack 1 for Vista have a
dedicated feedback channel for their use. Please report these problems
there. Remember, you are using beta code (you are part of the testing
procedure). No one has ever said that beta code is stable.

If you do not get any satisfaction through the official beta channels I
would suggest a clean install, unless you were thinking ahead and
created a system image prior to installing the beta code.

A wise suggestion but I am repeating this for the last time, his
problems began before the Beta. Much as I am wary of the latest trend
toward stealth installs I am getting even more concerned about the
possibility of bugs in a Beta manifesting themselves before it is
installed

Personally I think it may spring from some hardware conflict on PCI but
who knows, Quite likely that a clean install is the most economical in
terms of time, but will not produce any kind of diagnostics for future
adventures, especially if the same hardware remains in place and the
problem happens again.

 

[Richard Urban]

Yes, a clean install removes any chance for diagnostics or troubleshooting,
but in many cases it may be a faster alternative. If a Microsoft
representative (not a help desk technician) wanted to work with a person to
try to "really" get to the root of a problem", time and situation allowing,
I would certainly suggest the exercise.

Back in the early 90's I would purposefully destroy my system
installations - just so I could find out how to recover. I never found a
DOS/Windows 3.11 problem I could not work my way out of. But I was out of
work for 18 months and could not leave the phone during business hours -
just waiting for that one call, so time was not of critical importance to
me.

The newer operating systems sometimes leave no recourse, other than fresh
install or a system roll back.

If a person has a system image to go back to, the time saved is a no
brainer.

So, basically I am agreeing with you. Just another way to state it.

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

 

[Adam Albright]

Those involved in the beta testing of Service Pack 1 for Vista have a
dedicated feedback channel for their use. Please report these problems
there. Remember, you are using beta code (you are part of the testing
procedure). No one has ever said that beta code is stable.

If you do not get any satisfaction through the official beta channels I
would suggest a clean install, unless you were thinking ahead and created a
system image prior to installing the beta code.

Wow little Richie, you sure love to blow your Net Cop whistle. Did you
get it personally from uncle Stevie Ballmer?

 

[Charlie Tame]

Yes, a clean install removes any chance for diagnostics or
troubleshooting, but in many cases it may be a faster alternative. If a
Microsoft representative (not a help desk technician) wanted to work
with a person to try to "really" get to the root of a problem", time and
situation allowing, I would certainly suggest the exercise.

Back in the early 90's I would purposefully destroy my system
installations - just so I could find out how to recover. I never found a
DOS/Windows 3.11 problem I could not work my way out of. But I was out
of work for 18 months and could not leave the phone during business
hours - just waiting for that one call, so time was not of critical
importance to me.

The newer operating systems sometimes leave no recourse, other than
fresh install or a system roll back.

If a person has a system image to go back to, the time saved is a no
brainer.

So, basically I am agreeing with you. Just another way to state it.

In fact a reinstall does have some less obvious benefits that may make
it more worthwhile, for one thing you tend to accumulate a number of
things you tried and never used etc, some things that get broken and of
course the experience of getting to know what is useful and what is not.

 

[Tom Raber]

I keep getting a crash to the desktop also on Fallout 3, giving me the following error

Problem signature:
Problem Event Name: BEX
Application Name: Fallout3.exe
Application Version: 1.0.0.15
Application Timestamp: 48ea1bd1
Fault Module Name: Fallout3.exe
Fault Module Version: 1.0.0.15
Fault Module Timestamp: 48ea1bd1
Exception Offset: 007fde29
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0057
Additional Information 2: 4847206614401364977e831d820ff93e
Additional Information 3: 4823
Additional Information 4: 766c485f4b1439aa067fd657add8795e

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

I am running a AMD Phenonm 9100e Quad core, 4 gigs DDR2 Ram, and a HD3200 512 Meg Vid card..

Anyone have any Ideas????

 

[Malke]

I keep getting a crash to the desktop also on Fallout 3, giving me the
following error

Problem signature:
Problem Event Name: BEX
Application Name: Fallout3.exe
Application Version: 1.0.0.15
Application Timestamp: 48ea1bd1
Fault Module Name: Fallout3.exe
Fault Module Version: 1.0.0.15
Fault Module Timestamp: 48ea1bd1
Exception Offset: 007fde29
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0057
Additional Information 2: 4847206614401364977e831d820ff93e
Additional Information 3: 4823
Additional Information 4: 766c485f4b1439aa067fd657add8795e

I am running a AMD Phenonm 9100e Quad core, 4 gigs DDR2 Ram, and a HD3200
512 Meg Vid card..

Contact the game's tech support and/or look for user forums connected with
it.

Malke