5536 Major File System / Explorer.exe Crash

[Anon]

Folks, Ive managed to get my 5536 build into a state of no return.

Using the latest version of Free Download Manager, which appeared to install
and operate fine under 5536, I was downloading a 350mb video file. I was
downloading the file in a threaded way to max out my download speed on
ADSL2+.

FDM crashed, and I couldnt get it to restart on that file so I downloaded
the same file again. FDM added a (1) to the filename, being filename(1).avi
within the c:\user\(mylogon)\Downloads directory.

Now when I go into that directory, the machine has a hernia scanning it. I
can't delete the original file. I cant move the original file. I cant
display properties. Explorer.exe eventually crashes as per below.

I have triple checked the file system with scheduled chkdisk with enabled
fixes. It reports no file problems. If I go into a command prompt the file
system does not list the file as existing despite explorer showing it there.
I have no way short of wiping the partition to get rid of it!!!! ouch

The hassle is I need to access this directory.

Log Name: Application
Source: Application Hang
Date: 29/08/2006 11:54:40 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Null
Description:
The program Explorer.EXE version 6.0.5536.16385 stopped interacting with
Windows and was closed. To see if more information about the problem is
available, check the problem history in the Problem Reports and Solutions
control panel. Process ID: ec4 Start Time: 01c6cb59e768dcce Termination
Time: 106
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2006-08-29T13:54:40.000Z" />
<EventRecordID>764</EventRecordID>
<Channel>Application</Channel>
<Computer>Null</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.0.5536.16385</Data>
<Data>ec4</Data>
<Data>01c6cb59e768dcce</Data>
<Data>106</Data>
<Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
</EventData>
</Event>

 

[Tom Ziegmann]

Hello,

Make sure UAC is disabled. If it is not press WinKey+r, type in msconfig,
then go to tools -> disable UAC then click launch, then restart. After you
restart try to access the folder again. If you still cannot access the folder,
enable the local administrator account. To do this press winkey+R, then type
in control userpasswords2, go to the advanced tab, then click the advanced
button. When the MMC opens click on users then right click on Administrator,
click on reset password and assign a strong password to the account, then
open the properties for administrator and uncheck the account is disabled
box, click apply then OK. Restart the machine in safe mode and login as the
administrator and attempt to access the folder. If you are still having problems
post back here and I suggest you file a bug report even if you get it fixed,
because it is a explorer.exe related crash.


Tom Ziegmann
Microsoft Certified Professional
Windows Vista / Server Longhorn Technical Beta Tester
Windows Server 2003 Service Pack 2 Technical Beta Tester

 

[Anon]

Thanks Tom

1. Disabling UAC didnt work, still crashed.

2. Booting into safe mode as admin the file is not listed within the
directory

3. Returning back to normal mode, as normal user, file is still there and
problem persists

 

[Tom Ziegmann]

Hello Anon,

Try this....

Open My Computer and browse to the folder where you are trying to save the
file. Right click on the folder and click on Properties. Then go to the Security
tab, then click on Advanced. Then go to the owner tab, and click Edit. Then
select your user and then in the lower left hand corner check the box that
says 'Replace Owner on Subcontainer and Objects' and then click apply. It
will change the ownership and then after it is done, close out of all the
properties windows and try to delete the file.

Tom Ziegmann
Microsoft Certified Professional
Windows Vista / Server Longhorn Technical Beta Tester
Windows Server 2003 Service Pack 2 Technical Beta Tester

 

[Anon]

Thanks Tom.

I reported the incident to MS.

In an attempt to see if the issue can be replicated on 5552 I've gone to
that and since lost the data on that partition. Time will tell if I can
replicate it.

 

[Anon]

This still happens on build 5552. Dammit.

Trying to change owners, it just hangs on that window. Much the same as
trying to delete it. The windows will come up, but it will just thrash the
cpu / disc, and wont respond. Entering the directory where the file is kicks
off the thrasing of disk and cpu as the green highlight slowly goes over the
progress.

 

[Anon]

Explorer.exe and searchprotocolhost.exe are the culprits to the resource
hogging in this instance.

 

[Leo Jei \(beBoy\)]

notice: you shouldn't be using build 5552.