2nd request - failure sending Internet email

[Guest]

I have one user in an office of 30 who cannot send Internet email using
Outlook (MS Office 2003 Pro). We use Verizon as our Internet busines email
host (email addresses use our domain name, not @verizon.net) and
have verified all the account and server settings in Outlook are correct. We
have verified that her Verizon mailbox is OK by using Verizon's webmail
interface to send without any problems. I have setup her account settings on
another PC using Outlook Express and successfully sent out Internet email
also. Verizon support suggested this could be due to a problem with where
Outlook stores the SMTP password for this email account. I have uninstalled
MS Office and reinstalled twice without any change in the problem. After the
second uninstal I manually deleted MS Office folders left behind by the
uninstall process before reinstalling.

When I click the "Test Settings" button in the Outlook account properties I
get:
"Send test e-mail message: Outlook could not logon to the outgoing mail
server (SMTP). The problem could be the server name, your server may require
authentication, or your server may not support SSL. Verify authentication and
SSL options under More Settings."
(SSL is NOT checked in the account properties and Verizon does not use SSL
settings.)

When I try to send an Internet email message, the "Outlook Send/Receive
Progress" window shows this error:
"Task '(e-mail address removed) - Receiving' reported error (0x800CCC0F): 'The
connection to the server was interrupted. If this problem continues, contact
your server administrator or Internet service provider (ISP).'"

This person has no problem receiving Internet email via Outlook, only
sending. Verizon's outgoing server requires authentication using the same
account settings as the incoming server and the account properties in Outlook
are correctly set for this. The other 30 people in the office have no
problems sending or
receiving Internet email.

Does anyone have a clue how to resolve this problem short of a full system
reformat/restore?

 

[Brian Tillman]

I have one user in an office of 30 who cannot send Internet email
using Outlook (MS Office 2003 Pro). We use Verizon as our Internet
busines email host (email addresses use our domain name, not
@verizon.net) and
have verified all the account and server settings in Outlook are
correct. We have verified that her Verizon mailbox is OK by using
Verizon's webmail interface to send without any problems.

That certainly does NOT verify that her Verizon mailbox is OK, only that the
web interface can access Verizon's outgoing server, which doesn't involve
the mailbox at all.

I have
setup her account settings on another PC using Outlook Express and
successfully sent out Internet email also.

That also does not verify the proper working of the mailbox, oonly that the
Verizon SMTP server is working, which hasd nothing to do with incoming mail.

When I click the "Test Settings" button in the Outlook account
properties I get:
"Send test e-mail message: Outlook could not logon to the outgoing
mail server (SMTP). The problem could be the server name, your
server may require authentication, or your server may not support
SSL. Verify authentication and SSL options under More Settings."
(SSL is NOT checked in the account properties and Verizon does not
use SSL settings.)

But did you verify that you're authenticating to the outgoing server or if
such verification is required? That's what produces the error you're
seeing, typically.

 

[Guest]

Brian, as I stated there are 30 other users in the office that I have setup.
They all use Outlook to send and retrieve email via their Verizon hosted
mailboxes. So I am sure I have all the correct entries in this users Outlook
properties, especially since I have recreated this users Outlook profile at
least 3 or 4 times. Also, I can go to another workstation and setup her
account in Outlook with the exact same settings and it works like a charm.
So, it seems to me the problem is isolated to her workstation and Outlook.