0x000000c4 error

[LeeG]

This morning I started getting the dreaded BSD with the error code as above.
I have successfully recovered the computer but cannot track down the initial
cause of the problem. The latest memory dump file is dated 20/09 so
therefore I can not tell which driver is at fault. The event log service
also does not seem to contain the information concerning the possible event
that might have led to this BSD. I have a leaning towards the latest upgrade
to Ad-ware but can not confirm this. I also have the yellow triangle against
tmcomm which is stopped but if I try to start it I am told a file does not
exist. All other devices and drivers appear to be okay. I have tried the
driver verifier manager which I think added to this problem.

I am at a loss as to the next step in identifying to problem driver. Any
help is much appreciated.

 

[nass]

This morning I started getting the dreaded BSD with the error code as above.
I have successfully recovered the computer but cannot track down the initial
cause of the problem. The latest memory dump file is dated 20/09 so
therefore I can not tell which driver is at fault. The event log service
also does not seem to contain the information concerning the possible event
that might have led to this BSD. I have a leaning towards the latest upgrade
to Ad-ware but can not confirm this. I also have the yellow triangle against
tmcomm which is stopped but if I try to start it I am told a file does not
exist. All other devices and drivers appear to be okay. I have tried the
driver verifier manager which I think added to this problem.

I am at a loss as to the next step in identifying to problem driver. Any
help is much appreciated.

[Vulnerability Confirmation] TmComm Local Privilege Escalation Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver Verifier Is
http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[LeeG]

I have already verified that my computer is 'clean' and I have also cleared
all the caches for ie etc. I think that the windows verifier is one of the
causes of this problem. Concerning the link you provided for windows
verifier I don't have any Norton, (and never will have,) software. I have a
device driver that is possibly corrupted (or on the edge of failing) but it
is not showing via device manager. I want to find out which device driver
this is but I don't know where to look besides device manager. Is there
another utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The tmcomm
link refers to another av that I have never installed but it was an option to
install on the install disc I got with talktalk broadband.

This morning I started getting the dreaded BSD with the error code as above.
I have successfully recovered the computer but cannot track down the initial
cause of the problem. The latest memory dump file is dated 20/09 so
therefore I can not tell which driver is at fault. The event log service
also does not seem to contain the information concerning the possible event
that might have led to this BSD. I have a leaning towards the latest upgrade
to Ad-ware but can not confirm this. I also have the yellow triangle against
tmcomm which is stopped but if I try to start it I am told a file does not
exist. All other devices and drivers appear to be okay. I have tried the
driver verifier manager which I think added to this problem.

I am at a loss as to the next step in identifying to problem driver. Any
help is much appreciated.

[Vulnerability Confirmation] TmComm Local Privilege Escalation Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver Verifier Is
http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[Gerry]

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for variants
of the Stop Error message.

Does the error occur doring or after the boot process? Does the error
occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist." What is the file
named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

I have already verified that my computer is 'clean' and I have also
cleared all the caches for ie etc. I think that the windows verifier
is one of the causes of this problem. Concerning the link you
provided for windows verifier I don't have any Norton, (and never
will have,) software. I have a device driver that is possibly
corrupted (or on the edge of failing) but it is not showing via
device manager. I want to find out which device driver this is but I
don't know where to look besides device manager. Is there another
utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The
tmcomm link refers to another av that I have never installed but it
was an option to install on the install disc I got with talktalk
broadband.

This morning I started getting the dreaded BSD with the error code
as above. I have successfully recovered the computer but cannot
track down the initial cause of the problem. The latest memory
dump file is dated 20/09 so therefore I can not tell which driver
is at fault. The event log service also does not seem to contain
the information concerning the possible event that might have led
to this BSD. I have a leaning towards the latest upgrade to
Ad-ware but can not confirm this. I also have the yellow triangle
against tmcomm which is stopped but if I try to start it I am told
a file does not exist. All other devices and drivers appear to be
okay. I have tried the driver verifier manager which I think added
to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.

[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete
cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this
box. Then click on Programs Tab and click Manage Add-Ons and Disable
all non Verified Add-Ons (You should Renable them later one-by-one
and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[LeeG]

the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a device
driver was not working right or text to that effect (I can't remember
exactly). It seemed to be linked with running the driver verifier which I
was running after getting a 0xc2 (bad pool caller) stop code. I managed to
recover using the last known good configuration so I therefore don't know
exactly how far back the computer has gone. I could try to run the verifier
again but don't want to run the risk of ending up with an un-recoverable
system unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is loading. I
have tried researching the 0x3c parameter but cannot find any reference for
this code in connection with the 0xc4 parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the system
could not find the file specified.' It does not state which file. Can I
just delete this entry and if so what is the safest way to do this.

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for variants
of the Stop Error message.

Does the error occur doring or after the boot process? Does the error
occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist." What is the file
named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

I have already verified that my computer is 'clean' and I have also
cleared all the caches for ie etc. I think that the windows verifier
is one of the causes of this problem. Concerning the link you
provided for windows verifier I don't have any Norton, (and never
will have,) software. I have a device driver that is possibly
corrupted (or on the edge of failing) but it is not showing via
device manager. I want to find out which device driver this is but I
don't know where to look besides device manager. Is there another
utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The
tmcomm link refers to another av that I have never installed but it
was an option to install on the install disc I got with talktalk
broadband.

:

This morning I started getting the dreaded BSD with the error code
as above. I have successfully recovered the computer but cannot
track down the initial cause of the problem. The latest memory
dump file is dated 20/09 so therefore I can not tell which driver
is at fault. The event log service also does not seem to contain
the information concerning the possible event that might have led
to this BSD. I have a leaning towards the latest upgrade to
Ad-ware but can not confirm this. I also have the yellow triangle
against tmcomm which is stopped but if I try to start it I am told
a file does not exist. All other devices and drivers appear to be
okay. I have tried the driver verifier manager which I think added
to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete
cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this
box. Then click on Programs Tab and click Manage Add-Ons and Disable
all non Verified Add-Ons (You should Renable them later one-by-one
and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[nass]

Okay Lee, can you run this command:
sfc /scannow

Then run the Ccleaner please and clear all orphans left from old
apps/programs may be uninstalled and left debris behind!

Also disconnect any extra devices may be connected to this machine and try
Clean Boot procedure.
HTH,
nass

the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a device
driver was not working right or text to that effect (I can't remember
exactly). It seemed to be linked with running the driver verifier which I
was running after getting a 0xc2 (bad pool caller) stop code. I managed to
recover using the last known good configuration so I therefore don't know
exactly how far back the computer has gone. I could try to run the verifier
again but don't want to run the risk of ending up with an un-recoverable
system unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is loading. I
have tried researching the 0x3c parameter but cannot find any reference for
this code in connection with the 0xc4 parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the system
could not find the file specified.' It does not state which file. Can I
just delete this entry and if so what is the safest way to do this.

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for variants
of the Stop Error message.

Does the error occur doring or after the boot process? Does the error
occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist." What is the file
named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

I have already verified that my computer is 'clean' and I have also
cleared all the caches for ie etc. I think that the windows verifier
is one of the causes of this problem. Concerning the link you
provided for windows verifier I don't have any Norton, (and never
will have,) software. I have a device driver that is possibly
corrupted (or on the edge of failing) but it is not showing via
device manager. I want to find out which device driver this is but I
don't know where to look besides device manager. Is there another
utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The
tmcomm link refers to another av that I have never installed but it
was an option to install on the install disc I got with talktalk
broadband.

:



:

This morning I started getting the dreaded BSD with the error code
as above. I have successfully recovered the computer but cannot
track down the initial cause of the problem. The latest memory
dump file is dated 20/09 so therefore I can not tell which driver
is at fault. The event log service also does not seem to contain
the information concerning the possible event that might have led
to this BSD. I have a leaning towards the latest upgrade to
Ad-ware but can not confirm this. I also have the yellow triangle
against tmcomm which is stopped but if I try to start it I am told
a file does not exist. All other devices and drivers appear to be
okay. I have tried the driver verifier manager which I think added
to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete
cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this
box. Then click on Programs Tab and click Manage Add-Ons and Disable
all non Verified Add-Ons (You should Renable them later one-by-one
and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[Gerry]

Lee

What are your anti-virus and anti-spyware arrangements?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a
device driver was not working right or text to that effect (I can't
remember exactly). It seemed to be linked with running the driver
verifier which I was running after getting a 0xc2 (bad pool caller)
stop code. I managed to recover using the last known good
configuration so I therefore don't know exactly how far back the
computer has gone. I could try to run the verifier again but don't
want to run the risk of ending up with an un-recoverable system
unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is
loading. I have tried researching the 0x3c parameter but cannot find
any reference for this code in connection with the 0xc4 parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the
system could not find the file specified.' It does not state which
file. Can I just delete this entry and if so what is the safest way
to do this.

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for
variants of the Stop Error message.

Does the error occur doring or after the boot process? Does the error
occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped but
if I try to start it I am told a file does not exist." What is the
file named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

I have already verified that my computer is 'clean' and I have also
cleared all the caches for ie etc. I think that the windows
verifier is one of the causes of this problem. Concerning the link
you provided for windows verifier I don't have any Norton, (and
never will have,) software. I have a device driver that is possibly
corrupted (or on the edge of failing) but it is not showing via
device manager. I want to find out which device driver this is but
I don't know where to look besides device manager. Is there another
utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The
tmcomm link refers to another av that I have never installed but it
was an option to install on the install disc I got with talktalk
broadband.

:



:

This morning I started getting the dreaded BSD with the error code
as above. I have successfully recovered the computer but cannot
track down the initial cause of the problem. The latest memory
dump file is dated 20/09 so therefore I can not tell which driver
is at fault. The event log service also does not seem to contain
the information concerning the possible event that might have led
to this BSD. I have a leaning towards the latest upgrade to
Ad-ware but can not confirm this. I also have the yellow triangle
against tmcomm which is stopped but if I try to start it I am told
a file does not exist. All other devices and drivers appear to be
okay. I have tried the driver verifier manager which I think
added to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete
cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this
box. Then click on Programs Tab and click Manage Add-Ons and
Disable all non Verified Add-Ons (You should Renable them later
one-by-one and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[LeeG]

Thanks for your replies.

I have Avast Home edition - fully updated. Spybot - fully updated. Ad-ware -
fully updated (although last update did not go quite to plan (program update)
but seemed okay after a retry.

Lee

What are your anti-virus and anti-spyware arrangements?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a
device driver was not working right or text to that effect (I can't
remember exactly). It seemed to be linked with running the driver
verifier which I was running after getting a 0xc2 (bad pool caller)
stop code. I managed to recover using the last known good
configuration so I therefore don't know exactly how far back the
computer has gone. I could try to run the verifier again but don't
want to run the risk of ending up with an un-recoverable system
unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is
loading. I have tried researching the 0x3c parameter but cannot find
any reference for this code in connection with the 0xc4 parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the
system could not find the file specified.' It does not state which
file. Can I just delete this entry and if so what is the safest way
to do this.

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for
variants of the Stop Error message.

Does the error occur doring or after the boot process? Does the error
occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped but
if I try to start it I am told a file does not exist." What is the
file named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


LeeG wrote:
I have already verified that my computer is 'clean' and I have also
cleared all the caches for ie etc. I think that the windows
verifier is one of the causes of this problem. Concerning the link
you provided for windows verifier I don't have any Norton, (and
never will have,) software. I have a device driver that is possibly
corrupted (or on the edge of failing) but it is not showing via
device manager. I want to find out which device driver this is but
I don't know where to look besides device manager. Is there another
utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The
tmcomm link refers to another av that I have never installed but it
was an option to install on the install disc I got with talktalk
broadband.

:



:

This morning I started getting the dreaded BSD with the error code
as above. I have successfully recovered the computer but cannot
track down the initial cause of the problem. The latest memory
dump file is dated 20/09 so therefore I can not tell which driver
is at fault. The event log service also does not seem to contain
the information concerning the possible event that might have led
to this BSD. I have a leaning towards the latest upgrade to
Ad-ware but can not confirm this. I also have the yellow triangle
against tmcomm which is stopped but if I try to start it I am told
a file does not exist. All other devices and drivers appear to be
okay. I have tried the driver verifier manager which I think
added to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete
cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this
box. Then click on Programs Tab and click Manage Add-Ons and
Disable all non Verified Add-Ons (You should Renable them later
one-by-one and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[LeeG]

Thanks for your replies.

I have run sfc and ccleaner. Done a clean boot but the problem is not
happening at the moment due to the last good configuration I did when it was
happening. I still don't know what was causing the problem. Shall I try to
run the verifier to see if the problem recurs. Which device driver does the
stop code refer to?

Okay Lee, can you run this command:
sfc /scannow

Then run the Ccleaner please and clear all orphans left from old
apps/programs may be uninstalled and left debris behind!

Also disconnect any extra devices may be connected to this machine and try
Clean Boot procedure.
HTH,
nass

the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a device
driver was not working right or text to that effect (I can't remember
exactly). It seemed to be linked with running the driver verifier which I
was running after getting a 0xc2 (bad pool caller) stop code. I managed to
recover using the last known good configuration so I therefore don't know
exactly how far back the computer has gone. I could try to run the verifier
again but don't want to run the risk of ending up with an un-recoverable
system unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is loading. I
have tried researching the 0x3c parameter but cannot find any reference for
this code in connection with the 0xc4 parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the system
could not find the file specified.' It does not state which file. Can I
just delete this entry and if so what is the safest way to do this.

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for variants
of the Stop Error message.

Does the error occur doring or after the boot process? Does the error
occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist." What is the file
named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


LeeG wrote:
I have already verified that my computer is 'clean' and I have also
cleared all the caches for ie etc. I think that the windows verifier
is one of the causes of this problem. Concerning the link you
provided for windows verifier I don't have any Norton, (and never
will have,) software. I have a device driver that is possibly
corrupted (or on the edge of failing) but it is not showing via
device manager. I want to find out which device driver this is but I
don't know where to look besides device manager. Is there another
utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The
tmcomm link refers to another av that I have never installed but it
was an option to install on the install disc I got with talktalk
broadband.

:



:

This morning I started getting the dreaded BSD with the error code
as above. I have successfully recovered the computer but cannot
track down the initial cause of the problem. The latest memory
dump file is dated 20/09 so therefore I can not tell which driver
is at fault. The event log service also does not seem to contain
the information concerning the possible event that might have led
to this BSD. I have a leaning towards the latest upgrade to
Ad-ware but can not confirm this. I also have the yellow triangle
against tmcomm which is stopped but if I try to start it I am told
a file does not exist. All other devices and drivers appear to be
okay. I have tried the driver verifier manager which I think added
to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete
cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this
box. Then click on Programs Tab and click Manage Add-Ons and Disable
all non Verified Add-Ons (You should Renable them later one-by-one
and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[nass]

I am nass; you are filthy TROLL
--
HTH,
nass
----
http://www.nasstec.co.uk

This morning I started getting the dreaded BSD with the error code as above.
I have successfully recovered the computer but cannot track down the initial
cause of the problem. The latest memory dump file is dated 20/09 so
therefore I can not tell which driver is at fault. The event log service
also does not seem to contain the information concerning the possible event
that might have led to this BSD. I have a leaning towards the latest upgrade
to Ad-ware but can not confirm this. I also have the yellow triangle against
tmcomm which is stopped but if I try to start it I am told a file does not
exist. All other devices and drivers appear to be okay. I have tried the
driver verifier manager which I think added to this problem.

I am at a loss as to the next step in identifying to problem driver. Any
help is much appreciated.

[Vulnerability Confirmation] TmComm Local Privilege Escalation Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver Verifier Is
http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[nass]

Lee run the Verifier and see which driver will not be signed and post back
the result in your next post.
nass
---
http://www.nasstec.co.uk

Thanks for your replies.

I have run sfc and ccleaner. Done a clean boot but the problem is not
happening at the moment due to the last good configuration I did when it was
happening. I still don't know what was causing the problem. Shall I try to
run the verifier to see if the problem recurs. Which device driver does the
stop code refer to?

Okay Lee, can you run this command:
sfc /scannow

Then run the Ccleaner please and clear all orphans left from old
apps/programs may be uninstalled and left debris behind!

Also disconnect any extra devices may be connected to this machine and try
Clean Boot procedure.
HTH,
nass

the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a device
driver was not working right or text to that effect (I can't remember
exactly). It seemed to be linked with running the driver verifier which I
was running after getting a 0xc2 (bad pool caller) stop code. I managed to
recover using the last known good configuration so I therefore don't know
exactly how far back the computer has gone. I could try to run the verifier
again but don't want to run the risk of ending up with an un-recoverable
system unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is loading. I
have tried researching the 0x3c parameter but cannot find any reference for
this code in connection with the 0xc4 parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the system
could not find the file specified.' It does not state which file. Can I
just delete this entry and if so what is the safest way to do this.

:

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for variants
of the Stop Error message.

Does the error occur doring or after the boot process? Does the error
occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist." What is the file
named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


LeeG wrote:
I have already verified that my computer is 'clean' and I have also
cleared all the caches for ie etc. I think that the windows verifier
is one of the causes of this problem. Concerning the link you
provided for windows verifier I don't have any Norton, (and never
will have,) software. I have a device driver that is possibly
corrupted (or on the edge of failing) but it is not showing via
device manager. I want to find out which device driver this is but I
don't know where to look besides device manager. Is there another
utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The
tmcomm link refers to another av that I have never installed but it
was an option to install on the install disc I got with talktalk
broadband.

:



:

This morning I started getting the dreaded BSD with the error code
as above. I have successfully recovered the computer but cannot
track down the initial cause of the problem. The latest memory
dump file is dated 20/09 so therefore I can not tell which driver
is at fault. The event log service also does not seem to contain
the information concerning the possible event that might have led
to this BSD. I have a leaning towards the latest upgrade to
Ad-ware but can not confirm this. I also have the yellow triangle
against tmcomm which is stopped but if I try to start it I am told
a file does not exist. All other devices and drivers appear to be
okay. I have tried the driver verifier manager which I think added
to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete
cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this
box. Then click on Programs Tab and click Manage Add-Ons and Disable
all non Verified Add-Ons (You should Renable them later one-by-one
and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[nass]

Keep trolling Mick you been reported and you will be booted out soon <G>
nass
---
http://www.nasstec.co.uk

I am nass; you are filthy TROLL
--
HTH,
nass
----
http://www.nasstec.co.uk

This morning I started getting the dreaded BSD with the error code as above.
I have successfully recovered the computer but cannot track down the initial
cause of the problem. The latest memory dump file is dated 20/09 so
therefore I can not tell which driver is at fault. The event log service
also does not seem to contain the information concerning the possible event
that might have led to this BSD. I have a leaning towards the latest upgrade
to Ad-ware but can not confirm this. I also have the yellow triangle against
tmcomm which is stopped but if I try to start it I am told a file does not
exist. All other devices and drivers appear to be okay. I have tried the
driver verifier manager which I think added to this problem.

I am at a loss as to the next step in identifying to problem driver. Any
help is much appreciated.

[Vulnerability Confirmation] TmComm Local Privilege Escalation Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver Verifier Is
http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[LeeG]

Thanks for your reply.

I have run the verifier and got the BSD. This time it happened during the
splash screen. Stop error as follows:

IRQL_NOT_LESS_OR_EQUAL

0x0000000A (0xF38FF9A8,0x00000002,0x00000000,0x8064E290)

Restarted in safe mode and turned off the verifier to enable successful
reboot.

Lee run the Verifier and see which driver will not be signed and post back
the result in your next post.
nass
---
http://www.nasstec.co.uk

Thanks for your replies.

I have run sfc and ccleaner. Done a clean boot but the problem is not
happening at the moment due to the last good configuration I did when it was
happening. I still don't know what was causing the problem. Shall I try to
run the verifier to see if the problem recurs. Which device driver does the
stop code refer to?

Okay Lee, can you run this command:
sfc /scannow

Then run the Ccleaner please and clear all orphans left from old
apps/programs may be uninstalled and left debris behind!

Also disconnect any extra devices may be connected to this machine and try
Clean Boot procedure.
HTH,
nass

:

the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a device
driver was not working right or text to that effect (I can't remember
exactly). It seemed to be linked with running the driver verifier which I
was running after getting a 0xc2 (bad pool caller) stop code. I managed to
recover using the last known good configuration so I therefore don't know
exactly how far back the computer has gone. I could try to run the verifier
again but don't want to run the risk of ending up with an un-recoverable
system unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is loading. I
have tried researching the 0x3c parameter but cannot find any reference for
this code in connection with the 0xc4 parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the system
could not find the file specified.' It does not state which file. Can I
just delete this entry and if so what is the safest way to do this.

:

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for variants
of the Stop Error message.

Does the error occur doring or after the boot process? Does the error
occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist." What is the file
named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


LeeG wrote:
I have already verified that my computer is 'clean' and I have also
cleared all the caches for ie etc. I think that the windows verifier
is one of the causes of this problem. Concerning the link you
provided for windows verifier I don't have any Norton, (and never
will have,) software. I have a device driver that is possibly
corrupted (or on the edge of failing) but it is not showing via
device manager. I want to find out which device driver this is but I
don't know where to look besides device manager. Is there another
utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The
tmcomm link refers to another av that I have never installed but it
was an option to install on the install disc I got with talktalk
broadband.

:



:

This morning I started getting the dreaded BSD with the error code
as above. I have successfully recovered the computer but cannot
track down the initial cause of the problem. The latest memory
dump file is dated 20/09 so therefore I can not tell which driver
is at fault. The event log service also does not seem to contain
the information concerning the possible event that might have led
to this BSD. I have a leaning towards the latest upgrade to
Ad-ware but can not confirm this. I also have the yellow triangle
against tmcomm which is stopped but if I try to start it I am told
a file does not exist. All other devices and drivers appear to be
okay. I have tried the driver verifier manager which I think added
to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete
cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this
box. Then click on Programs Tab and click Manage Add-Ons and Disable
all non Verified Add-Ons (You should Renable them later one-by-one
and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[LeeG]

Forgot to add that when I verified my unsigned drivers there was no problems
found. This BSD occurs with the option to check all drivers selected.

Lee run the Verifier and see which driver will not be signed and post back
the result in your next post.
nass
---
http://www.nasstec.co.uk

Thanks for your replies.

I have run sfc and ccleaner. Done a clean boot but the problem is not
happening at the moment due to the last good configuration I did when it was
happening. I still don't know what was causing the problem. Shall I try to
run the verifier to see if the problem recurs. Which device driver does the
stop code refer to?

Okay Lee, can you run this command:
sfc /scannow

Then run the Ccleaner please and clear all orphans left from old
apps/programs may be uninstalled and left debris behind!

Also disconnect any extra devices may be connected to this machine and try
Clean Boot procedure.
HTH,
nass

:

the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a device
driver was not working right or text to that effect (I can't remember
exactly). It seemed to be linked with running the driver verifier which I
was running after getting a 0xc2 (bad pool caller) stop code. I managed to
recover using the last known good configuration so I therefore don't know
exactly how far back the computer has gone. I could try to run the verifier
again but don't want to run the risk of ending up with an un-recoverable
system unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is loading. I
have tried researching the 0x3c parameter but cannot find any reference for
this code in connection with the 0xc4 parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the system
could not find the file specified.' It does not state which file. Can I
just delete this entry and if so what is the safest way to do this.

:

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for variants
of the Stop Error message.

Does the error occur doring or after the boot process? Does the error
occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist." What is the file
named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


LeeG wrote:
I have already verified that my computer is 'clean' and I have also
cleared all the caches for ie etc. I think that the windows verifier
is one of the causes of this problem. Concerning the link you
provided for windows verifier I don't have any Norton, (and never
will have,) software. I have a device driver that is possibly
corrupted (or on the edge of failing) but it is not showing via
device manager. I want to find out which device driver this is but I
don't know where to look besides device manager. Is there another
utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The
tmcomm link refers to another av that I have never installed but it
was an option to install on the install disc I got with talktalk
broadband.

:



:

This morning I started getting the dreaded BSD with the error code
as above. I have successfully recovered the computer but cannot
track down the initial cause of the problem. The latest memory
dump file is dated 20/09 so therefore I can not tell which driver
is at fault. The event log service also does not seem to contain
the information concerning the possible event that might have led
to this BSD. I have a leaning towards the latest upgrade to
Ad-ware but can not confirm this. I also have the yellow triangle
against tmcomm which is stopped but if I try to start it I am told
a file does not exist. All other devices and drivers appear to be
okay. I have tried the driver verifier manager which I think added
to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete
cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this
box. Then click on Programs Tab and click Manage Add-Ons and Disable
all non Verified Add-Ons (You should Renable them later one-by-one
and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[Gerry]

Lee

What version of Avast?

Have you a Sysyem Restore point from before the problem started? You
will need to turn of Avast to use System Restore.

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793589.aspx

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Typically due to a bad driver, or faulty or incompatible hardware or
software. Use the General Troubleshooting of STOP Messages checklist
above. Technically, this error condition means that a kernel-mode
process or driver tried to access a memory location to which it did not
have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was
too high. (A kernel-mode process can access only other processes that
have an IRQL lower than, or equal to, its own.)
Source: http://aumha.org/a/stop.htm

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Thanks for your replies.

I have Avast Home edition - fully updated. Spybot - fully updated.
Ad-ware - fully updated (although last update did not go quite to
plan (program update) but seemed okay after a retry.

Lee

What are your anti-virus and anti-spyware arrangements?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a
device driver was not working right or text to that effect (I can't
remember exactly). It seemed to be linked with running the driver
verifier which I was running after getting a 0xc2 (bad pool caller)
stop code. I managed to recover using the last known good
configuration so I therefore don't know exactly how far back the
computer has gone. I could try to run the verifier again but don't
want to run the risk of ending up with an un-recoverable system
unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is
loading. I have tried researching the 0x3c parameter but cannot
find any reference for this code in connection with the 0xc4
parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the
system could not find the file specified.' It does not state which
file. Can I just delete this entry and if so what is the safest way
to do this.

:

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties,
Advanced, Start-Up and Recovery, System Failure and uncheck box
before Automatically Restart.

Do not re-enable automatic restart on system failure. Check for
variants of the Stop Error message.

Does the error occur doring or after the boot process? Does the
error occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped
but if I try to start it I am told a file does not exist." What is
the file named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


LeeG wrote:
I have already verified that my computer is 'clean' and I have
also cleared all the caches for ie etc. I think that the windows
verifier is one of the causes of this problem. Concerning the
link you provided for windows verifier I don't have any Norton,
(and never will have,) software. I have a device driver that is
possibly corrupted (or on the edge of failing) but it is not
showing via device manager. I want to find out which device
driver this is but I don't know where to look besides device
manager. Is there another utility, maybe a benchmark tool, that
I can use which will test my device drivers other than the
verifier that windows provides?. The tmcomm link refers to
another av that I have never installed but it was an option to
install on the install disc I got with talktalk broadband.

:



:

This morning I started getting the dreaded BSD with the error
code as above. I have successfully recovered the computer but
cannot track down the initial cause of the problem. The latest
memory dump file is dated 20/09 so therefore I can not tell
which driver is at fault. The event log service also does not
seem to contain the information concerning the possible event
that might have led to this BSD. I have a leaning towards the
latest upgrade to Ad-ware but can not confirm this. I also
have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist. All other
devices and drivers appear to be okay. I have tried the driver
verifier manager which I think added to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if
there is a malfunctioning device or conflicting device it will
show in Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and
delete cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck
this box. Then click on Programs Tab and click Manage Add-Ons and
Disable all non Verified Add-Ons (You should Renable them later
one-by-one and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[LeeG]

Hi Gerry

I have the latest version of avast home.

At the moment the problem only seems to happen when the drivers are being
verified. I have already rolled back to the last good configuration but the
only critical update I can think of is the program update for ad-ware. I
have not recently had to update any drivers since there are no recent updates
available.

According to sigverif the following drivers are not signed:

[c:\windows\system32\drivers]
tifsfilt.sys 18/04/2008 3.3.0.444 Not Signed
N/A
timntr.sys 18/04/2008 3.3.0.444 Not Signed
N/A
[c:\windows\system32\spool\drivers\w32x86\2]
plotter.dll 06/05/1997 0.2.0.0 Not Signed
N/A
plotui.dll 06/05/1997 0.2.0.0 Not Signed
N/A
[c:\windows\system32\spool\drivers\w32x86\3]
mxdwdrv.dll 22/03/2007 0.3.6000.0 Not Signed
N/A
mxdwdui.dll 22/03/2007 0.3.6000.16438 Not Signed
N/A
mxdwdui.gpd 31/08/2006 None Not Signed
N/A
mxdwdui.ini 21/04/2006 None Not Signed
N/A
unires.dll 22/03/2007 0.3.6000.16438 Not Signed
N/A

I am trying to isolate the suspect driver but cannot single one out with the
current information available to me. there is nothing showing in the event
log.

Lee

What version of Avast?

Have you a Sysyem Restore point from before the problem started? You
will need to turn of Avast to use System Restore.

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793589.aspx

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Typically due to a bad driver, or faulty or incompatible hardware or
software. Use the General Troubleshooting of STOP Messages checklist
above. Technically, this error condition means that a kernel-mode
process or driver tried to access a memory location to which it did not
have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was
too high. (A kernel-mode process can access only other processes that
have an IRQL lower than, or equal to, its own.)
Source: http://aumha.org/a/stop.htm

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Thanks for your replies.

I have Avast Home edition - fully updated. Spybot - fully updated.
Ad-ware - fully updated (although last update did not go quite to
plan (program update) but seemed okay after a retry.

Lee

What are your anti-virus and anti-spyware arrangements?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

LeeG wrote:
the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a
device driver was not working right or text to that effect (I can't
remember exactly). It seemed to be linked with running the driver
verifier which I was running after getting a 0xc2 (bad pool caller)
stop code. I managed to recover using the last known good
configuration so I therefore don't know exactly how far back the
computer has gone. I could try to run the verifier again but don't
want to run the risk of ending up with an un-recoverable system
unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is
loading. I have tried researching the 0x3c parameter but cannot
find any reference for this code in connection with the 0xc4
parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the
system could not find the file specified.' It does not state which
file. Can I just delete this entry and if so what is the safest way
to do this.

:

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties,
Advanced, Start-Up and Recovery, System Failure and uncheck box
before Automatically Restart.

Do not re-enable automatic restart on system failure. Check for
variants of the Stop Error message.

Does the error occur doring or after the boot process? Does the
error occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped
but if I try to start it I am told a file does not exist." What is
the file named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


LeeG wrote:
I have already verified that my computer is 'clean' and I have
also cleared all the caches for ie etc. I think that the windows
verifier is one of the causes of this problem. Concerning the
link you provided for windows verifier I don't have any Norton,
(and never will have,) software. I have a device driver that is
possibly corrupted (or on the edge of failing) but it is not
showing via device manager. I want to find out which device
driver this is but I don't know where to look besides device
manager. Is there another utility, maybe a benchmark tool, that
I can use which will test my device drivers other than the
verifier that windows provides?. The tmcomm link refers to
another av that I have never installed but it was an option to
install on the install disc I got with talktalk broadband.

:



:

This morning I started getting the dreaded BSD with the error
code as above. I have successfully recovered the computer but
cannot track down the initial cause of the problem. The latest
memory dump file is dated 20/09 so therefore I can not tell
which driver is at fault. The event log service also does not
seem to contain the information concerning the possible event
that might have led to this BSD. I have a leaning towards the
latest upgrade to Ad-ware but can not confirm this. I also
have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist. All other
devices and drivers appear to be okay. I have tried the driver
verifier manager which I think added to this problem.

I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if
there is a malfunctioning device or conflicting device it will
show in Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and
delete cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck
this box. Then click on Programs Tab and click Manage Add-Ons and
Disable all non Verified Add-Ons (You should Renable them later
one-by-one and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim

Run this command:
sfc /scannow


HTH,
nass

 

[nass]

Hi Gerry

I have the latest version of avast home.

At the moment the problem only seems to happen when the drivers are being
verified. I have already rolled back to the last good configuration but the
only critical update I can think of is the program update for ad-ware. I
have not recently had to update any drivers since there are no recent updates
available.

Lee
Is this Windows Vista we are troubleshooting by any chance?
Did you have the latest drivers for the printer, latest updates for
Microsoft XPS Document Writer, Pen/Raster Plotter Driver User Interface
and what version of Acronis you have installed?

The list below tell what they are:
[c:\windows\system32\drivers]
tifsfilt.sys 18/04/2008 3.3.0.444 Not Signed
TrueImage File System Filter or Acronis True Image File System Filter


N/A
timntr.sys 18/04/2008 3.3.0.444 Not Signed
TrueImage Backup Archive Explorer

N/A
[c:\windows\system32\spool\drivers\w32x86\2]
plotter.dll 06/05/1997 0.2.0.0 Not Signed

Windows NT Raster/Pen Plotter Driver


N/A
plotui.dll 06/05/1997 0.2.0.0 Not Signed
Pen/Raster Plotter Driver User Interface

N/A
[c:\windows\system32\spool\drivers\w32x86\3]
mxdwdrv.dll 22/03/2007 0.3.6000.0 Not Signed
belonging to Microsoft® Windows® Operating System from Microsoft Corporation
Microsoft XPS Document Writer

N/A
mxdwdui.dll 22/03/2007 0.3.6000.16438 Not Signed
Microsoft XPS Document Writer

N/A
mxdwdui.gpd 31/08/2006 None Not Signed
A cumulative update for the XML Paper Specification (XPS) in Windows Vista
is available
http://support.microsoft.com/kb/942979

N/A
mxdwdui.ini 21/04/2006 None Not Signed
N/A
unires.dll 22/03/2007 0.3.6000.16438 Not Signed

is a Unidrv Printer Driver Resource DLL

HTH,
nass

 

[LeeG]

Hi.

I have spent all morning verifying each driver and could have narrowed down
the problem to two drivers. One is the driver for my SB PCI128 soundcard. I
was using this because I needed the use of the game port. I have removed
this card and will monitor things to see if the problem crops up again. (Can
you tell me if I can get a game port plug-in instead of using the soundcard i
would appreciate it.)

The second driver is one for my Avast. The file is aswsp.sys. Do I
reinstall Avast completely or is there a work around?

My system info as follows:
XP Home SP3
Athlon64 3000+
1GB Memory
256MB Nvidia 7300GT
Onboard realtek HD sound

The plot files are part of my AutoCAD R14.

The Acronis is MaxBlaster.

Hi Gerry

I have the latest version of avast home.

At the moment the problem only seems to happen when the drivers are being
verified. I have already rolled back to the last good configuration but the
only critical update I can think of is the program update for ad-ware. I
have not recently had to update any drivers since there are no recent updates
available.

Lee
Is this Windows Vista we are troubleshooting by any chance?
Did you have the latest drivers for the printer, latest updates for
Microsoft XPS Document Writer, Pen/Raster Plotter Driver User Interface
and what version of Acronis you have installed?

The list below tell what they are:
[c:\windows\system32\drivers]
tifsfilt.sys 18/04/2008 3.3.0.444 Not Signed
TrueImage File System Filter or Acronis True Image File System Filter


N/A
timntr.sys 18/04/2008 3.3.0.444 Not Signed
TrueImage Backup Archive Explorer

N/A
[c:\windows\system32\spool\drivers\w32x86\2]
plotter.dll 06/05/1997 0.2.0.0 Not Signed

Windows NT Raster/Pen Plotter Driver


N/A
plotui.dll 06/05/1997 0.2.0.0 Not Signed
Pen/Raster Plotter Driver User Interface

N/A
[c:\windows\system32\spool\drivers\w32x86\3]
mxdwdrv.dll 22/03/2007 0.3.6000.0 Not Signed
belonging to Microsoft® Windows® Operating System from Microsoft Corporation
Microsoft XPS Document Writer

N/A
mxdwdui.dll 22/03/2007 0.3.6000.16438 Not Signed
Microsoft XPS Document Writer

N/A
mxdwdui.gpd 31/08/2006 None Not Signed
A cumulative update for the XML Paper Specification (XPS) in Windows Vista
is available
http://support.microsoft.com/kb/942979

N/A
mxdwdui.ini 21/04/2006 None Not Signed
N/A
unires.dll 22/03/2007 0.3.6000.16438 Not Signed

is a Unidrv Printer Driver Resource DLL

HTH,
nass