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foxxyvixxen
Hello, this is a rather lengthy and irritating problem. I will start b
saying that I have had and used Windows XP on my HP computer for about
year now. I have successfully been connecting to the internet using AO
9.0 the entire time.
About a month ago, I installed Netzero to my computer, and I wa
jumping back and forth between netzero and AOL sucessfully. The entir
time I have connected to the internet I have had virus protection
first with Norton, then with McAfee. Recently, my subscription t
McAfee ran out, and I decided to uninstall and try a free viru
protection program downloaded from the web - BIG mistake. That wa
last Thursday, and ever since my computer has not been the same. Othe
than THAT incident, I have done NOTHING out of the ordinary, simpl
connected to chat with friends and play some games, as I have alway
done.
The following evening, my internet connection was behaving oddly
only allowing me to send and recieve e-mails. I could not view ANY we
pages. I decided to restart the computer, only to find that when
tried to reconnect, I would get to step 5 of AOL and the connectio
would stop - with no error message. I tried logging on throug
Netzero; this dialed me up, went through the connection process, said
was logged in, but then started the dialing process over again, with n
error message. With each ISP, I can hear the computer dial an
connect.
I have checked the phone line, it works. On the Friday followin
the download of the supposed virus protection, I unninstalled it
thinking it was the source of my problems - most likely a trojan. So
I went to Best Buy and forked out $50 to get McAfee again, thinking i
would surely resolve my issue - 120,000 files scanned, no infecte
files, or suspicious files or programs... STILL no interne
connection.
I have run the modem detection, it says it is installed and runnin
properly. I have gone through the motions of countless troubleshootin
steps, through AOL, Netzero, and Windows XP. None have resolved m
problem. I cannot for the life of me figure out what has happened o
how to resolve it. No other part of my computer has been affected a
all, everything else is running smoothly. While I was poking around
searching for a possible solution (in vain, of course - I am not ver
computer savvy), I came upon a page on my computer that listed all th
technical stuff about my computer - model, maker, hardware installed
etc. Where it listed my IP address, it said: 0.0.0.0
I am DESPERATE because I have been using a friend's computer t
check e-mail and spend the COUNTLESS hours searching the web for a
explaination, and the most I have come up with is that it is mos
likely "a Windows XP problem." I will gladly try any suggestions.
PLEASE help me!!
saying that I have had and used Windows XP on my HP computer for about
year now. I have successfully been connecting to the internet using AO
9.0 the entire time.
About a month ago, I installed Netzero to my computer, and I wa
jumping back and forth between netzero and AOL sucessfully. The entir
time I have connected to the internet I have had virus protection
first with Norton, then with McAfee. Recently, my subscription t
McAfee ran out, and I decided to uninstall and try a free viru
protection program downloaded from the web - BIG mistake. That wa
last Thursday, and ever since my computer has not been the same. Othe
than THAT incident, I have done NOTHING out of the ordinary, simpl
connected to chat with friends and play some games, as I have alway
done.
The following evening, my internet connection was behaving oddly
only allowing me to send and recieve e-mails. I could not view ANY we
pages. I decided to restart the computer, only to find that when
tried to reconnect, I would get to step 5 of AOL and the connectio
would stop - with no error message. I tried logging on throug
Netzero; this dialed me up, went through the connection process, said
was logged in, but then started the dialing process over again, with n
error message. With each ISP, I can hear the computer dial an
connect.
I have checked the phone line, it works. On the Friday followin
the download of the supposed virus protection, I unninstalled it
thinking it was the source of my problems - most likely a trojan. So
I went to Best Buy and forked out $50 to get McAfee again, thinking i
would surely resolve my issue - 120,000 files scanned, no infecte
files, or suspicious files or programs... STILL no interne
connection.
I have run the modem detection, it says it is installed and runnin
properly. I have gone through the motions of countless troubleshootin
steps, through AOL, Netzero, and Windows XP. None have resolved m
problem. I cannot for the life of me figure out what has happened o
how to resolve it. No other part of my computer has been affected a
all, everything else is running smoothly. While I was poking around
searching for a possible solution (in vain, of course - I am not ver
computer savvy), I came upon a page on my computer that listed all th
technical stuff about my computer - model, maker, hardware installed
etc. Where it listed my IP address, it said: 0.0.0.0
I am DESPERATE because I have been using a friend's computer t
check e-mail and spend the COUNTLESS hours searching the web for a
explaination, and the most I have come up with is that it is mos
likely "a Windows XP problem." I will gladly try any suggestions.
PLEASE help me!!