Windows Vista Following Kodak EasyShare.

[Charles W Davis]

Windows Vista Home Premium, HP 3GB RAM.
Computer club member says that he installed Kodak EasyShare and nothing
worked.

He was right. I first attempted to restore to a previous point where the
system was running normally. Nothing changed. It took three hours to
complete.

I have since started the system in safe mode with Internet. Windows Explorer
does not work. There is no way to see the drives and my USB Flash memory.
When I open Task Manager, only five processes appeared!

At our club's Q&A session, this morning, another person that whose judgement
that I value, said to uninstall both Norton Internet Security 2009 and Kodak
EasyShare. Following the uninstall, 58 processes appear is Task Manager, but
Windows Explorer still doesn't open. I had to leave for another appointment
at noon, so started to shut the computer down. The message came up that I
wasn't to Power off or unplug the Machine, as two updates were being
installed. It is now 6 p.m. and nothing has been accomplished. The little
circle is still going around and around...

I have been doing House Calls for our club for 7 years. These are the first
two instances of problems with Vista that I have encountered.

Any assistance will be appreciated.

 

[Earle Horton]

FWIW, I have Kodak Easyshare version 7.0.0.212 under Vista SP1 and no
problems like this. I wonder if something went wrong with your club
member's install? After reading your post I installed 7.1.0.131 and things
are still going well. The program is sometimes unresponsive and has quit
because of errors, but nothing like what you describe.

Earle

 

[Charles W Davis]

Earle,

I have inteviewed him extensively when he dropped off the computer at my
place. He seems to understand what he was doing.

 

[Earle Horton]

I figured that, but he could have a program or a piece of hardware that
EasyShare doesn't like, or the install just went bad. The fact that System
Restore took three hours, and that updates took six hours to install, well
that doesn't look good for the hardware/file system. This is not
necessarily EasyShare's fault.

Have you tried repair from the Vista install DVD? That seems to be the next
step.

Earle

 

[Mick Murphy]

Norton, and the remains of it will interfere with System Restore.
Run this uninstall Tool, and try SR again.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Charles W Davis]

Earle,

As expected, the member did not create the restore DVDs from the D: RECOVERY
partition. Late last evening, I was able to return to a system restore point
taken three days before the Kodak EasyShare installation. No change. I have
now taken a system restore point to 11/27, two days before RegCure was run.

Thanks, guys. I'll try to do a System Recovery from the D: RECOVERY
partition. I'll keep you posted.