Windows Mail

[Peter]

I am receiving, but cannot send email. I have confirmed with the service
provider that I can go to their web mail site and send mail. So it is not a
problem with their servers. This problem has occurred sporadically in the
past.

Suggestions?

 

[t-4-2]

Star a new thread of your own. This one is over a month old.
When you do start a new thread, post the error message, verbatim.
Otherwise no one can help you.
t-4-2

 

[Peter]

This is the error message:
The message could not be sent: Error Number: 0x800CCC79

 

[t-4-2]

What e-mail client are you using ?
Outlook or Outlook Express ?

t-4-2

 

[Gary VanderMolen]

The web server is often separate from the POP/SMTP servers, so the
fact that webmail works for you doesn't prove anything except that you
have the correct username/password credentials.

 

[Gary VanderMolen]

That's not the complete error message. We can't do much with just the
error number. Right-click on your error message, copy, then paste it
into a reply here.

 

[KK]

Which is your smtp and pop server?

 

[Peter]

This is the full error message............

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Update', Account: 'pop-server.insight.rr.com', Server:
'smtp-server.insight.rr.com', Protocol: SMTP, Server Response: '550 Invalid
recipient: <[email protected]>', Port: 25, Secure(SSL): No, Server
Error: 550, Error Number: 0x800CCC79

 

[Gary VanderMolen]

I tested that address and got essentially the same error message:
"550 5.1.1 - Invalid mailbox: (e-mail address removed)"

So, the recipient apparently closed his account with RoadRunner.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

This is the full error message............

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Update', Account: 'pop-server.insight.rr.com', Server:
'smtp-server.insight.rr.com', Protocol: SMTP, Server Response: '550 Invalid
recipient: <[email protected]>', Port: 25, Secure(SSL): No, Server
Error: 550, Error Number: 0x800CCC79

 

[Jim]

I can send emails when I log onto insight.rr.com however when I try to
send/received through windows mail, I get

The connection to the server has failed. Subject '', Account:
'pop-server.insight.rr.com', Server: 'smtp-server.roadrunner.com', Protocol:
SMTP, Port: 587, Secure(SSL): No, Socket Error: 10061, Error Number:
0x800CCC0E

The connection to the server has failed. Account:
'pop-server.insight.rr.com', Server: 'pop-server.roadrunner.com', Protocol:
POP3, Port: 110, Secure(SSL): No, Socket Error: 10013, Error Number:
0x800CCC0E


Any insights.

Thanks

Jim

 

[slk759]

Try this link for help setting up the account (delete and start from
scratch). Note there is also a link to "Live Chat" which may offer other
support. You're error indicates you used some settings that I don't see in
the RR help pages.

http://help.rr.com/HMSFaqs/e_Vista_gettingstarted_winmail.aspx

 

[Gary VanderMolen [MVP]]

Regarding the first (sending) error:
If your email address ends in @insight.rr.com, why aren't you using the
corresponding SMTP server, smtp-server.insight.rr.com?

Regarding the second (receive) error, try using pop-server.insight.rr.com
as the incoming server.