Cannot access windows e mail

[swjcpm]

Mail kept crashing over a period of days. I could receive but had to
'Restart' my laptop every time that I wished to Send. Now I cannot access
Window Mail.

Still receiving either 1 or both of the following messages:-
1). An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No,
Error Number: 0x800C0148:-
2). An unknown error has occurred. Account: 'mail.talktalk.net', Server:
'mail.talktalk.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
Number: 0x800C0148

Help !
-
My provider is TalkTalk and I use Norton 360.
- Steve

 

[Hal Hostetler [MVP-P/I]]

The part of the error message that says "Port: 0" almost always indicates
interference from an antivirus program. Which antivirus are you running?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[swjcpm]

Norton 360
--
Steve

The part of the error message that says "Port: 0" almost always indicates
interference from an antivirus program. Which antivirus are you running?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Hal Hostetler [MVP-P/I]]

Yup. So, what you do is uninstall Norton 360, download and run Norton's
debris removal tool to cleanup all the trash the uninstaller leaves behind,
then do a custom re-install and DO NOT install any email scanning
features/modules/components what so ever. Email scanning is entirely
redundant, it does nothing but create problems where none exist (you now
have first hand evidence of this), and your PC is fully protected from
email-born pathogens without it, provided you keep the resident file system
scanner up to date.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Download and run the Norton Removal Tool

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com