Windows Firewall problem on Home Premium

[Jepoi]

Hi,

I have this windows firewall problem started when I uninstalled the Onecare
live. I also ran the OnecareCleanup. Previously I can't see the WF in the
services, after some try in the registry I was able to see the WF running in
the services but I can't turn it ON. Also when I try right click and
properties in the services to run it manually I got an error " Configuration
Manager: The specified device instance handle does not correspond to a
present device". And when I start manually another warning message "The
WF/(ICS) service on Local Computer started and then stopped. Some services
stop automatically if they are not in use by other services or programs." Pls
help me to figure this out...I have AVG 8 internet security running. Thanks.

 

[Malke]

Hi,

I have this windows firewall problem started when I uninstalled the
Onecare live. I also ran the OnecareCleanup. Previously I can't see the WF
in the services, after some try in the registry I was able to see the WF
running in the services but I can't turn it ON. Also when I try right
click and properties in the services to run it manually I got an error "
Configuration Manager: The specified device instance handle does not
correspond to a present device". And when I start manually another warning
message "The WF/(ICS) service on Local Computer started and then stopped.
Some services stop automatically if they are not in use by other services
or programs." Pls help me to figure this out...I have AVG 8 internet
security running. Thanks.

AVG Internet Security has its own firewall which disables the built-in
Windows Firewall. Your system is working as designed.

Malke

 

[Jepoi]

Thanks for the reply but how to activate the built-in windows firewall with
out sacrificing my AVG? Or Can I just disable my AVG and activates my Windows
firewall?

 

[Snidley W.]

Thanks for the reply but how to activate the built-in windows firewall with
out sacrificing my AVG? Or Can I just disable my AVG and activates my Windows
firewall?

You can have one or the other but not both.

If you want Windows Firewall, disable the AVG firewall.

 

[Hank Arnold (MVP)]

Thanks for the reply but how to activate the built-in windows firewall with
out sacrificing my AVG? Or Can I just disable my AVG and activates my Windows
firewall?

Bad idea to run two firewalls. A the very least, it will impact
performance noticeably. That's why most 3rd party firewalls will
automatically disable the windows firewall...

--

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services

 

[Kayman]

Bad idea to run two firewalls. A the very least, it will impact
performance noticeably. That's why most 3rd party firewalls will
automatically disable the windows firewall...

....which is a shame, really; It should be the other way around!

 

[Jepoi]

Thanks Hank but I confirmed that my AVG 8 doesn't have a Firewall installed.
So therefore I have problem on my Windows firewall because I can't turn it
ON, also when I tried to run sfc scannow it gave an error but it can't be
repaired. When I click the WF w/ Advanced Security on Local computer under
Administrative Tools it gaives me an error "Snap-in failed to load. Restart
the WF service on the computer the you aremanaging: Errorcode 0x6D9."

 

[Doug]

Prodding about on AVG's website I am confused about AVG 8. I see:
(a) AVG Anti-Virus £29.99
(b) AVG Anti-Virus plus Firewall £34.99
(c) AVG Internet Security 8.0 £39.99, whose blurb at
http://www.avg.co.uk/special-download-new-avg-8-software doesn't mention a
firewall, but whose name and pricing suggests to me that it has one. Could
it be that it has one there after all? Else maybe a complete purge of AVG 8
and any remnants of older versions, repair of Windows firewall and reinstall
may work.
But it's 6 am and I'm only half awake

 

[Kayman]

Thanks Hank but I confirmed that my AVG 8 doesn't have a Firewall installed.
So therefore I have problem on my Windows firewall because I can't turn it
ON, also when I tried to run sfc scannow it gave an error but it can't be
repaired. When I click the WF w/ Advanced Security on Local computer under
Administrative Tools it gaives me an error "Snap-in failed to load. Restart
the WF service on the computer the you aremanaging: Errorcode 0x6D9."

1.Google for: 0x6D9

2.Windows XP: How to turn on your firewall.
http://www.microsoft.com/protect/computer/firewall/xp.mspx

 

[Jepoi]

Thanks Doug, I visited AVG website and they stated that if you can't see a
Firewall component in your AVG software installed that means you don't have
firewall installed and your license number is not intended for firewall
components. Also this problem happened when I uninstalled the Onecare Live,
thus uninstalling Onecare removes some associated firewall files? And how to
reinstall or repair Windows Firewall. I Google a lot but failed to get an
answer, especially if you have error after sfc /scannow that can't be
repaired, and I can't veiw the error too even I followed the commands.

 

[Jepoi]

Thanks Kayman, I googled a lot but no to avail. I think I have corrupted
files but don't know how to fix it. Any more thoughts?

 

[Kayman]

Thanks Kayman, I googled a lot but no to avail. I think I have corrupted
files but don't know how to fix it. Any more thoughts?

Okay, let's start anew.

You stated: "...problem started when I uninstalled the Onecare
live."

Go to:
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301

Removal instructions:
Download the Microsoft Installer Clean Up utility file and save it on your
desktop.
Double click on executable file. The installation process will start.
Follow the instructions accordingly.
Once installation process is over, go to Start | All Programs | Run Windows
Install Clean Up utility.
This will launch the Windows Installer Clean Up utility dialog box.
Under the Installed products list, check if OneCare is still present and if
so remove accordingly.

It wouldn't hurt to double-check and employing this utility as well:
Revo Uninstaller
http://www.revouninstaller.com/

You also stated: "I confirmed that my AVG 8 doesn't have a Firewall
installed."

Are you sure? The best to my knowledge, AVG strongly urges that you proceed
with the Firewall Wizard once the first setup process is finished. If you
did so accordingly than the AVG firewall is most probably enabled. Any post
configuration may cause file corruption.

If you prefer the Windows Firewall (which is a better choice IMO) you could
try this:

Disconnect from the net and disable AVG 8.

Then try:
To turn on Windows Firewall
http://windowshelp.microsoft.com/Windows/en-us/help/bfe523a9-7eec-4d3f-add1-2f68b9cfa1c01033.mspx
1. Open Windows Firewall by clicking the Start button, clicking Control
Panel, clicking Security, and then clicking Windows Firewall.
2. Click Turn Windows Firewall on or off. If you are prompted for an
administrator password or confirmation, type the password or provide
confirmation.
3. Click On (recommended), and then click OK.

If you want the firewall to block everything, including the programs
selected on the Exceptions tab, select the Block all incoming connections
check box.

Go to your AVG 8 configuration panel and enable the application except the
firewall. Not sure if this will work though.

Alternatively remove AVG 8 from your operating system completely and
utilize less bloated good-quality applications freely available.

1. AVG Remover
http://www.avg.com/download-tools
--or--
How to remove AVG Free Antivirus
http://askabouttech.com/how-to-remove-avg-free-antivirus/
--or--
Revo Uninstaller
http://www.revouninstaller.com/

2.Reboot

3. Activate/turn on the Windows build-in Firewall

3. Activate the build-in WindowsDefender

4. Download Avira AntiVir® Personal - FREE Antivirus
http://www.free-av.com/
(The free version won't scan your emails.)

Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
Ensure your e-mail program is configured to display e-mail messages in
'Plain Text' only.
You may wish to consider removing the 'AntiVir Nagscreen'
http://www.elitekiller.com/files/disable_antivir_nag.htm

Routinely practice Safe-Hex.
http://www.claymania.com/safe-hex.html
Hundreds Click on 'Click Here to Get Infected' Ad
http://www.eweek.com/article2/0,1895,2132447,00.asp
And ensure your e-mail program is configured to display e-mail messages in
'Plain Text' only.

In addition download and utilize these applications frequently:
Malwarebytes© Corporation - Anti-Malware
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Good luck

 

[Jepoi]

Hi Kayman, I followed all your instructions and when AVG was uninstalled and
system reboot, I ran the Windows Firewall and still get this message "The
Windows Firewall service is not running", when I click the Update settings
now it gives me an error "Windows firewall was unable to make the requested
updates". Is there any patch up program for Windows Firewall?

 

[Kayman]

Hi Kayman, I followed all your instructions and when AVG was uninstalled and
system reboot, I ran the Windows Firewall and still get this message "The
Windows Firewall service is not running", when I click the Update settings
now it gives me an error "Windows firewall was unable to make the requested
updates". Is there any patch up program for Windows Firewall?

The AVG wizard may have disabled the appropriate service.
In 'Start Search' box type (or copy/paste): "services.msc" (w/out quotation
marks) and click 'Enter'. Ensure Services that say Automatic are started.
Once they are all running reboot. You may have to do this several times
--and/or--
Some services do not start in Windows Vista
http://support.microsoft.com/kb/943996
--and/or--
How to reset Windows Firewall settings in Windows XP SP2
(should work on Vista as well)
http://www.winxptutor.com/sp2/resetfw.htm

Scan your os with Malwarebytes (link provided previously).

Good luck

 

[Jepoi]

Scan with Malwarebytes and removed all infections, but still my windows
firewall is not in service. Double clicking or right clicking the Windows
Firewal/Internet Connection Sharing service gives me a warning message
"Configuration Manager: The specified device instance handle does not
correspond to a present device.". Also when I manually start it gives a
message "The WF/ICS service on Local
computer started and then stopped. Some services stop automatically if they
are not in use by other services or programs."....Any thoughts?

 

[Kayman]

Scan with Malwarebytes and removed all infections, but still my windows
firewall is not in service. Double clicking or right clicking the Windows
Firewal/Internet Connection Sharing service gives me a warning message
"Configuration Manager: The specified device instance handle does not
correspond to a present device.". Also when I manually start it gives a
message "The WF/ICS service on Local
computer started and then stopped. Some services stop automatically if they
are not in use by other services or programs."....Any thoughts?

Apart from scanning with Malwarebytes did you try the other suggestions as
well?
In 'Start Search' box type (or copy/paste): "services.msc" (w/out quotation
marks) and click 'Enter'. Ensure Services that say Automatic are started.
Once they are all running reboot. You may have to do this several times
--and/or--
Some services do not start in Windows Vista
http://support.microsoft.com/kb/943996
--and/or--
How to reset Windows Firewall settings in Windows XP SP2
(should work on Vista as well)
http://www.winxptutor.com/sp2/resetfw.htm

 

[Jepoi]

Yes I did too..but the status is stopped, and the startup is automatic.

 

[Kayman]

Yes I did too..but the status is stopped...

....under 'Service status:' click the 'Start' button.

Reboot and check, as mentioned previously, you may have to do this a couple
of times.

and the startup is automatic.

That's okay.

 

[Jepoi]

Reboot a couple of times probably 10x, but no to avail...when I clicked the
start button under services still encountered the same error as stated
previously.

 

[Kayman]

Reboot a couple of times probably 10x, but no to avail...when I clicked the
start button under services still encountered the same error as stated
previously.

Sorry to hear that, Jepoi.

I have a somehow think that AVG may not be uninstalled completely and the
remnants of this application are the causing factor of your predicament.
All I can suggest is to re-install AVG reboot, then uninstall/tweak again
using the suggested method(s) as mentioned in my previous post of 19-Nov-08
8:25:48 AM and 21-Nov-08 3:06:16 PM.

Other than that I've run out of ideas and have no other recourse for you.

Good luck!