Windows Explorer crashes while generating thumbnails

[Greg Wheeler]

When opening a folder with many JPEG files, during
thumbnail generation, explorer crashes, apologizes for
inconvenience, then closes. This only happens in certain
folders, not in others. If I copy the affected folders
from my 80gb ATA 100 drive to either cd, or dvd, or a
slower 18gb ATA 66 hard drive, then explorer usually
opens the same folder, and produces all the thumbnails
with no problem, although at an obviously slower pace.
Sometimes I get Error message as follows:

Explorer.Exe Application Error
The instruction at "0x77f580db" referenced memory
at "0x00730075", the memory could not be "written". Click
ok to terminate the program.

I have a Pentium 4 2.8ghz, premium Intel motherboard, 1
gigabyte of memory (DDR), I have tried each of the two
memory chips individually in slot 0, and swapped
positions of the two together, and same result. I have a
2gb partition assigned to serve as Windows virtual memory
exclusively. Even allowing Windows to manage virtual
memory using the C drive makes no difference. I can't
imagine both memory chips having the same problem at the
same time, even used individually, and the two chips are
different brands.

Any ideas what could be the problem? I hope that I don't
have to organize all my digital photo files into really
small folders to avoid this problem.

For example, one folder that always crashes, has 82 JPEG
files, totalling 188 mb's. I should think that Windows
with this much memory should be able to handle a folder
that size. Please advise me if I'm wrong. I have tried
moving all of My Documents to a D drive, instead of on
the C drive, also made no difference.

Please help!!
Thanks

 

[John Inzer]

Do you happen to have Adobe PhotoShop or
Elements installed?

If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.


--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic

 

[Greg Wheeler]

-----Original Message-----
Do you happen to have Adobe PhotoShop or
Elements installed?

If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.


--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic





.
Hi John, thank you for help, I do have Adobe Photoshop

7.0.1 installed, I unchecked the generate thumbnails box,
and I can explore everything, and when opening a really
large folder, the response is rapid. Microsoft slide show
still works great, and that seems to have cleared up the
problem. This has been driving me nuts, thanks!!!!!!!!!!

 

[John Inzer]

7.0.1 installed, I unchecked the generate thumbnails box,
and I can explore everything, and when opening a really
large folder, the response is rapid. Microsoft slide show
still works great, and that seems to have cleared up the
problem. This has been driving me nuts, thanks!!!!!!!!!!

==========================================
You're welcome.

Thanks for the update.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic

 

[Gill]

Hi, i was having the same problem with explorer crashing
when i tried to look at thumbnails, and i unchecked
the "generate thumbnails" box, and now it is fixed. thank
you soooooooo much!

 

[Guest]

Tremendous. It works. Thankyo

I searched high and low to solve this problem and finally found this. If you're feeling helpful, this problem has cropped up 20+ times in the Windows Performance and Maintenance newgroup, but no one has posted a solution ...................................

 

[Al Wallace]

John Inzer. . . You are brilliant. I have suffered with
this problem for 2 years and now it is fixed. THANK YOU!

As with most things, so simple, but so elusive.

Al

 

[John Inzer]

John Inzer. . . You are brilliant. I have suffered with
this problem for 2 years and now it is fixed. THANK YOU!

As with most things, so simple, but so elusive.

Al

==================================
Heh heh...I'm not nearly as brilliant as the
guy I copied that fix from. I am happy to be
able to share it with you though.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic

 

[balaji.venkatesh]

I do have Photoshop CS3 installed in my comp.

But Im unable to find (a) Photoshop tab (b) Generate Thumbnails box.

Please help this is driving me nuts!!

 

[balaji.venkatesh]

I FIXED IT!!!

My Problem: explorer.exe crashes and restarts. Entry in Event viewer has this.

EventID: 1002
Source: Winlogon
Description: The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Apparently in my case the crash was happening in a folder whenever I was attempting "View Thumbnail" option.

I isolated the folder and then in default view moved each file types to different new sub folders viz JPG, PSD. PRPROJ, MP3, WAV, AVI, MPG

Now, I opened each folder and tried "View Thumbnail" one by one, thus forcing generation of Thumbnail in each folder.

BINGO! the exe crashed in AVI folder. Then I saw the file had WINAMP icon but I had defaulted it to use WMP. The little search of options I found "Default Winamp to file types at startup" options in WinAMP!!! So each time the explorer was trying to use WINAMP to generate a thumbnail, it was crashing!

I uninstalled Winamp and Voila! now no more crashes!! Hope this helps anyone searching the net...

 

[MarkL]

Blessings on your head, John!

 

[camkrout]

When opening a folder with many JPEG files, during
thumbnail generation, explorer crashes, apologizes for
inconvenience, then closes. This only happens in certain
folders, not in others. If I copy the affected folders
from my 80gb ATA 100 drive to either cd, or dvd, or a
slower 18gb ATA 66 hard drive, then explorer usually
opens the same folder, and produces all the thumbnails
with no problem, although at an obviously slower pace.
Sometimes I get Error message as follows:

Explorer.Exe Application Error
The instruction at "0x77f580db" referenced memory
at "0x00730075", the memory could not be "written". Click
ok to terminate the program.

I have a Pentium 4 2.8ghz, premium Intel motherboard, 1
gigabyte of memory (DDR), I have tried each of the two
memory chips individually in slot 0, and swapped
positions of the two together, and same result. I have a
2gb partition assigned to serve as Windows virtual memory
exclusively. Even allowing Windows to manage virtual
memory using the C drive makes no difference. I can't
imagine both memory chips having the same problem at the
same time, even used individually, and the two chips are
different brands.

Any ideas what could be the problem? I hope that I don't
have to organize all my digital photo files into really
small folders to avoid this problem.

For example, one folder that always crashes, has 82 JPEG
files, totalling 188 mb's. I should think that Windows
with this much memory should be able to handle a folder
that size. Please advise me if I'm wrong. I have tried
moving all of My Documents to a D drive, instead of on
the C drive, also made no difference.

Please help!!
Thanks

Hi, I am having this same problem, however I do not have Adobe Photoshop nor Elements. The only Adobe software I have is Acrobat Reader & Flash player. Does anybody have any alternative suggestions to the whole going to properties & un-checking "Generate Thumbnails" (for me there is no tab for "Photoshop Image" under properties, obviously)?

I'm running...
OS: Windows XP Pro Edition (5.1.2600 Service Pack 3 Build 2600)
Make & Model: Dell OptiPlex GX280
Processor: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3192 Mhz
Memory: 3GB of RAM, all Crucial

 

[camkrout]

Do you happen to have Adobe PhotoShop or
Elements installed?

If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.


--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic

Hi, I am having this same problem, however I do not have Adobe Photoshop nor Elements. The only Adobe software I have is Acrobat Reader & Flash player. Does anybody have any alternative suggestions to the whole going to properties & un-checking "Generate Thumbnails" (for me there is no tab for "Photoshop Image" under properties, obviously)?

I'm running...
OS: Windows XP Pro Edition (5.1.2600 Service Pack 3 Build 2600)
Make & Model: Dell OptiPlex GX280
Processor: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3192 Mhz
Memory: 3GB of RAM, all Crucial