Visit below links
http://support.microsoft.com/default.aspx?scid=kb;en-us;831895&Product=win20
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The Shutdown.exe utility does not shut down or restart your Windows
2000-based computer
View products that this article applies to.
SYMPTOMS
When you schedule a task to shut down or to restart a Microsoft Windows
2000-based computer by using the Shutdown.exe utility from the Windows 2000
Resource Kit, the computer does not shut down or restart as expected.
CAUSE
This problem occurs in the following scenario:
You log off the computer, and then you press CTRL+ALT+DELETE to open the
Log On to Windows dialog box.
You right-click the Password box, and then leave the shortcut menu open.
When you right-click the Password box, none of the commands are available
on the shortcut menu that appears. However, if you leave the shortcut menu
open, the Shutdown.exe utility cannot shut down Windows.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may
receive additional testing. Therefore, if you are not severely affected by
this problem, Microsoft recommends that you wait for the next Windows 2000
service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer to apply the changes after you install this
hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that
are listed in the following table. The dates and times for these files are
listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between
UTC and local time, use the Time Zone tab in the Date and Time tool in
Control Panel. Date Time Version Size File name
---------------------------------------------------------
18-Nov-2003 20:23 5.0.2195.6875 334,096 Msgina.dll
06-Nov-2003 22:29 5.0.2195.6870 5,847,552 Sp3res.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the
following article number to view the article in the Microsoft Knowledge
Base:
816915 New file naming schema for Microsoft Windows software update
packages
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe
Microsoft software updates
Subbu
This posting is provided "AS IS" with no warranties, and confers no rights.
