Win Mess 5.0 - Can't receive voice or video

[paul]

I am running XP Home with Win Mess 5.0 and ICF.
When I start a voice conversation with someone, they can
hear me but I can't hear them.
Any suggestions?

 

[Jonathan Kay [MVP]]

Greetings Paul,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, if you or your contact are using a router (with UPnP support), you may need to remove
the current port forwardings. To do so, click Start, All Programs, Accessories,
Communications, Network Connections. Right-click the "Internet Gateway" (should be under the
Internet Gateway heading) and choose Properties. Choose the Settings button, click each
'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger
(right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Paul]

Thanks for the response Jonathan.

The devices are fine in the Audio Tuning Wizard - sorry
should have mentioned previously.

I am not using a router.

I can't find the QoS Packet Scheduler you referred to
under Network Connections.

I did however disable the firewire card I recently
installed under Network Connections. Not sure if that
was the conflict, but I will trial it and find out.

Thanks again for your attempt to help.

-----Original Message-----
Greetings Paul,

Firstly, make sure both you and your contact have gone

through the Audio (and Video) Tuning

Wizard in Messenger. To do so, open the main Messenger

window, click the Tools menu, then

Audio Tuning Wizard, then go through the wizard to

select and test your audio/video devices.

Then, if you or your contact are using a router (with

UPnP support), you may need to remove

the current port forwardings. To do so, click Start, All Programs, Accessories,
Communications, Network Connections. Right-click

the "Internet Gateway" (should be under the

Internet Gateway heading) and choose Properties. Choose

the Settings button, click each

'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger
(right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in

category view click Network and

Internet connections then click Network Connections.

Right click your network/internet

connection, then click Properties. Uncheck the QoS

Packet Scheduler, then reboot and try