Cannot make voice conversations

[Douglas Voydanoff]

Running xp pro with the firewall on or off, I cannot
complete a pc to pc voice conversation request with
windows Messenger. It trys to make the connection and
then says that the session has been ended. I never get to
hear of talk to the other party. Updated to Windows
Messenger version 5.0. Any help appreciated.
doug

 

[Jonathan Kay [MVP]]

Greetings Doug,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet
Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Douglas Voydanoff]

Thanks Johnathan for your quick reply. We are checking
our systems per your instructions. I will get back with
you about what we find. Thanks again.
doug

-----Original Message-----
Greetings Doug,

Firstly, make sure both you and your contact have gone

through the Audio (and Video) Tuning

Wizard in Messenger. To do so, open the main Messenger

window, click the Tools menu, then

Audio Tuning Wizard, then go through the wizard to select

and test your audio/video devices.

Then, if your contact is using some type of third-party

firewall (ZoneAlarm, Norton Internet

Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are

using a router (with UPnP support),

you may need to remove the current port forwardings. To

do so, click Start, All Programs,

Accessories, Communications, Network Connections. Right-

click the "Internet Gateway" (should

be under the Internet Gateway heading) and choose

Properties. Choose the Settings button,

click each 'msmsgs' or 'msnmsgr' entry and then

choose 'Delete' to each one. Then close

Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in

category view click Network and

Internet connections then click Network Connections.

Right click your network/internet

connection, then click Properties. Uncheck the QoS

Packet Scheduler, then reboot and try

 

[Jonathan Kay [MVP]]

Hi Doug,

Let us know =).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Keith MacDonald]

Hi Jonathan,

I had this problem with Messenger 4.7, after converting from ISDN to a
broadband ADSL connection, on the PC that was configured for ICS. The
broadband router is also an Ethernet hub, so ICS is no longer needed. The
only thing that didn't work, after the conversion, was the ability to hear
the other party, although they could hear me. Deleting all the 'msmsgs'
entries, as you described, fixed it.

Thanks,
Keith MacDonald

 

[Jonathan Kay [MVP]]

Hi Keith,

Glad to be of assistance=).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Doug Voydanoff]

Hi Jonathan,
I'm back. As per your instructions I tested the
microphone and it was ok. I dont' have a third party
firewall, only using the xp firewall and I don't have a
router. Just this computer stand alone at home.

When attempting to uncheck the Qos Packet Scheduler, I
somehow deleted it. Will this make any difference the
computer functioning. Any way I also changed some port
setting as per another solution sequence of yours
somewhere at a Microsoft site. Now I can send files but
still no voice. I have upgraded to Messenger 6.1 and still
have the same problem, no voice communication.
I remember that one of the ports couldn't be changed or
something. Where do I go from here? Need to have voice
working. Thank you so much for your attention.
Doug