Dear Try this - personally not tested - registry to be modified - your own
risk.
Errors When You Access Hotmail Folders
Applies to:
Outlook 2003
Outlook 2002
Warning: This information is preliminary and has not been confirmed or
tested by Microsoft. Use only with discretion.
Error Message
Task 'Hotmail: Folder:Inbox Synchronizing headers.' reported error
(0x800CCCF1): 'The gateway took too long to respond.'
OR
This item cannot be displayed in the preview pane. The item is currently
being downloaded from the server."
OR
Unable to display the folder. Microsoft Outlook could not access the
specified folder location. An unexpected error has occurred. MAPI was unable
to load the information service pstprx.dll. Be sure the service is correctly
installed and configured.
Solution
Warning: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system.
Click Start
Point to either Search or Find
click Files or Folders
Find and rename the following files:
Pstprx32.dll to Pstprx32.old
Outlph.dll to Outlph.old
Outlcm.dll to Outlcm.old
Click Start
Click Run.
In the Open box, type regedit.
Locate the following keys for your operating system: For Microsoft Windows
NT and Microsoft Windows 2K
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
Messaging Subsystem\Profiles\{current profile}\
For Microsoft Windows 9x and Microsoft Windows Millennium Edition (Me):
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows Messaging
Subsystem\Profiles\{current profile}\
After you locate the registry keys, export and delete the reference to the
Hotmail personal folders (PST) file or the Hotmail account settings.
Close all Microsoft Office programs (except for Outlook) that you are
currently running, and verify that all anti-virus utilities are disabled.
Run Detect and Repair from the Outlook Help menu, and verify that both the
restore my shortcuts while repairing and discard my customized settings and
restore default settings options are in the repair menu.
Reboot the computer, and then restart Outlook. You will receive a prompt to
set up the E-mail accounts.
