dfranks said:
I have read the other suggestions about incompatible security programs, but
i'm using AVG. I'm having the same probelm: Windows Mail is now not
remembering my username/password. No matter what combination of clicking
on
'remember password' or not clicking apply, etc., that i've read. Also it
is
isolated to my user account as my wife's account is working fine on the
same
machine.
What needs to be repaired?
If you used the standard install for AVG, you may need to uninstall it, then
do a custom install where you tell it to leave out the parts that scan
email.
Did you ever have a Norton or McAfee antivirus program on that
computer, even a trial version?
Also, does your list of installed programs include either SMS Desktop
or Google Toolbar? If so, uninstall them. Web sites that let you do a
Google search are not a problem.
For your main problem, you first need to find a working username and
password pair for that account. If you've already had your email
provider set up that account at their end, use the retry login screens you
get if the first attempt fails. Some email servers require you to enter the
username with no spaces and no CAPITAL LETTERS. Some require
you to follow it with the part of the email address starting with @, and
some require you not to do this. Many require you to be careful about
which letters in your password are CAPITAL and which are lowercase.
Many give you the same rather vague error message if they find any
problem in your username or password, no matter what the problem is.
Once you find a working pair, it's time to tell Windows Mail to
remember it. Click on Tools, then Accounts, then the email account with
problems, then Properties, then Servers. If there is a checkmark in the box
before Remember Password, leave it alone. If there isn't, click on this
box,
then OK, then Close, then use the same method to come back to the
window containing Remember password. A quirk in Windows Mail
often makes it forget the password if you click Apply in the same session
where you put the checkmark before Remember Password; that's why
you often need to start a new session before continuing. Once you
start a session with the checkmark already in place, check if you need
any change in the username. If you do, click at the end of it, then
backspace over it, then type the correct username. Assume the password
needs changing, so click at the end of the dots for it, backspace over them,
then type the correct password. Click on Apply, then OK, then Close.
