Usbscan.sys ????

[[ AL ]]

I cannot for the life of me get my HP psc 1200
series All-In-One printer to scan. It will print,
and copy etc, but I keep getting communication
error messages. The HP service site suggest
that the problem is with the usbscan.sys file
and that MS has a hotfix for this particular
problem. Where do I find this?


Thanks,

Al

 

[Wesley Vogel]

Scan Function May Not Work On USB Multifunction Printers
http://support.microsoft.com/default.aspx?scid=kb;en-us;320549#appliesto

--
Hope this helps. Let us know.
Wes

In

cannot for the life of me get my HP psc 1200
series All-In-One printer to scan. It will print,
and copy etc, but I keep getting communication
error messages. The HP service site suggest
that the problem is with the usbscan.sys file
and that MS has a hotfix for this particular
problem. Where do I find this?


Thanks,

Al

 

[[ AL ]]

Hope this helps. Let us know.
Wes

In

Near as I can tell this is going to cost me 35.00 to solve
a software problem that both MS and HP admit is
there. That's just wrong!


Al

 

[Carey Frisch [MVP]]

Read the article carefully and thoroughly:

"....charges that are ordinarily incurred for support calls may be canceled
if a Microsoft Support Professional determines that a specific update will
resolve your problem".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-------------------------------------------------------------------------------------


|
| Near as I can tell this is going to cost me 35.00 to solve
| a software problem that both MS and HP admit is
| there. That's just wrong!
|
|
| Al

 

[Wesley Vogel]

Did you read this part??
[[Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.]]