G
Guest
If anyone here has suggestions for getting rid of the errors described below I would appreciate it greatly. If one believes Microsoft, the main obstacle seems to be identifying the offending driver (what strategy to adopt?). And if you have come across this problem before, or have ideas as to other leads to follow, I'd welcome the input
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Looking in the Event Viewer under System, there are runs of either four or six (the precise number seems to vary randomly from boot to boot) successive informational event #26 messages with the same timestamp. These appear on every cold boot (but not on restart) with the source identified as "Application Popup"
In the Description box for each event
Application popup: : Machine Check
Application popup: : Machine Check: Reg
(what is Regs: registers?). The events appear as successive pairs, with the first of the above messages for the first event and the second for the second, etc
On clicking the microsoft link in the Description box it says the file is ntdll.dll and on going to the ms site
Details
Product: Windows Operating System
ID: 26
Source: Application Popup
Version: 5.2
Symbolic Name: STATUS_LOG_HARD_ERROR
Message: Application popup: %1 : %2
Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt
User Action
To correct this problem
Ensure that the program user has sufficient privileges to access the directory in which the driver is installed
Reinstall the program to restore the driver to the correct location
If these solutions do not work, contact Product Support Services
Version: 5.0
Symbolic Name: status_log_hard_error
Message: Unable to Load Device Driver : device driver could not be loaded.
Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt
User Action
To correct this problem
Reinstall the program to restore the driver to the correct location
If these solutions do not work, contact Product Support Services
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Looking in the Event Viewer under System, there are runs of either four or six (the precise number seems to vary randomly from boot to boot) successive informational event #26 messages with the same timestamp. These appear on every cold boot (but not on restart) with the source identified as "Application Popup"
In the Description box for each event
Application popup: : Machine Check
Application popup: : Machine Check: Reg
(what is Regs: registers?). The events appear as successive pairs, with the first of the above messages for the first event and the second for the second, etc
On clicking the microsoft link in the Description box it says the file is ntdll.dll and on going to the ms site
Details
Product: Windows Operating System
ID: 26
Source: Application Popup
Version: 5.2
Symbolic Name: STATUS_LOG_HARD_ERROR
Message: Application popup: %1 : %2
Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt
User Action
To correct this problem
Ensure that the program user has sufficient privileges to access the directory in which the driver is installed
Reinstall the program to restore the driver to the correct location
If these solutions do not work, contact Product Support Services
Version: 5.0
Symbolic Name: status_log_hard_error
Message: Unable to Load Device Driver : device driver could not be loaded.
Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt
User Action
To correct this problem
Reinstall the program to restore the driver to the correct location
If these solutions do not work, contact Product Support Services