service charge for vista

[Guest]

Windows Vista Home Premium (All Languages)

E-mail Support
Response Time: By the end of the next working day.


90-day no-charge support begins on the following dates:
From the date you place your first support call
For Windows Vista, from the date you activate the product

Charge: £40.00 + 17.5 % VAT per request after all no-charge support is used.
(Some support may not be covered under this charge.)

You may use one of the following if you have one:
Software Assurance Agreement
Professional Contract

Phone Support
Wait Time: Will Vary
Hours of Operation (see bottom of this page)
90-day no-charge support begins on the following dates:
From the date you place your first support call
For Windows Vista, from the date you activate the product

0870 60 10 100
Charge: £40.00 + 17.5 % VAT per request during business hours after all
no-charge support is used. (Some support may not be covered under this
charge.)

You may use one of the following if you have one:
Software Assurance Agreement
Professional Contract
Advanced Issues support option
0870 60 10 100
For text phone user (e.g. Minicom) or via Typetalk
0870 50 30 400

Could anybody tell me what this lot means i just wanted to email microsoft,
then this lot poped up, does this mean it's going to cost me £40 plus vat
@17.5 %,Am lost?

 

[Guest]

If it is an OEM copy, not a retail version, of vista installed on your
computer, microsoft does not have to support it. Hence, a charge.
If you bought a new computer with vista installed, it is up to the computer
manfacturer to supply you with "Help"
If you bought an OEM version, and installed it yourself, it is up to you to
fix it.

 

[Guest]

it's not a oem,copy it's the retail copy of vista,i bought the dvd copy, but
the price for service charge as to be incorrect £40 plus 17.5 %vat,so this
£40 is for one call or email surely not, i thought my isp was ripping me of
with there chargers for service calls @ £1.50 min. But £40 plus vat @17.5 %
what a bloody joke.
Thanks

IQON