charges with vista

[Guest]

I am new to vista and am having problems with usb devices not working and I
have just been looking around the microsoft web site about help available and
came across something saying about support from a professional by chat or
phone , click on that then onto which product then this opens a window
showing what seems tobe 90 day free support after first use then £40 +vat
each visit after the free period.

can this be right or am I just looking at something wrong?

 

[Spirit]

http://support.microsoft.com/?kbid=310575

General USB Troubleshooting in XP - Vista too

http://www.pcbuyerbeware.co.uk/USBProblems.htm

USB & Fire wire Problems

http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=gb&dlc=en&docname=c00820197

Troubleshooting USB Problems

Cumulative Update Rollup for Windows Vista

http://support.microsoft.com/default.aspx?scid=kb;en-us;936003

Microsoft Knowledge Base Search for USB and Hotfix

http://tinyurl.com/2yebhp

 

[Guest]

Yes, that is correct. You get 90 days and then you are out of luck. I will
never again purchase a Windows operating system on a retail store basis. I
will purchase it from the computer manufacturer so that I have a longer
support period.

I think the 90 day support period is woefully inadequate for either a new or
previous version of Windows. Considering the amount of money I paid for my
Ultimate retail the support period should be at least a year. Ninety days is
nothing. As a matter of fact I consider it a slap in the face by Microsoft. I
don't understand how such a large and prosperous company could be so cheap
with their support warranty.

But then again, who cares?

Have a nice day.

C.B.

 

[Ian Betts]

Yes, that is correct. You get 90 days and then you are out of luck. I will
never again purchase a Windows operating system on a retail store basis. I
will purchase it from the computer manufacturer so that I have a longer
support period.

I think the 90 day support period is woefully inadequate for either a new
or
previous version of Windows. Considering the amount of money I paid for my
Ultimate retail the support period should be at least a year. Ninety days
is
nothing. As a matter of fact I consider it a slap in the face by
Microsoft. I
don't understand how such a large and prosperous company could be so cheap
with their support warranty.

But then again, who cares?

Have a nice day.

C.B.

But support for what I would ask. You see there is nothing wrong with the CD
sold or the system loaded or operating. This is a case where the caller
asked for advice re USB devices. part of the motherboard, nothing to do with
MS. Although you might think the service covers your computer it does not,
only the software supplied.