Was it a mistake buying windows vista

[Guest]

Was it a mistake buying windows vista,I try to email microsoft only to get a
popup screen with all this crap. I bought windows vista home premium retail
for £250
And now i have to pay £40+ just to talk to somebody or email, And one other
thing,about WGA what if i had new hardware to install,and it activites
again,what if i did not av'e a phone to reactivate, am stuffed? Will i av'e
to go to the phonebox,with computer under my arm? i posted a message last
night about the service charge only 1 reply did not help me. The message is
at the bottom of this post,
THANKS ALOT MS
IQON

Windows Vista Home Premium (All Languages)

E-mail Support
Response Time: By the end of the next working day.


90-day no-charge support begins on the following dates:
From the date you place your first support call
For Windows Vista, from the date you activate the product

Charge: £40.00 + 17.5 % VAT per request after all no-charge support is used.
(Some support may not be covered under this charge.)

You may use one of the following if you have one:
Software Assurance Agreement
Professional Contract

Phone Support
Wait Time: Will Vary
Hours of Operation (see bottom of this page)
90-day no-charge support begins on the following dates:
From the date you place your first support call
For Windows Vista, from the date you activate the product

0870 60 10 100
Charge: £40.00 + 17.5 % VAT per request during business hours after all
no-charge support is used. (Some support may not be covered under this
charge.)

You may use one of the following if you have one:
Software Assurance Agreement
Professional Contract
Advanced Issues support option
0870 60 10 100
For text phone user (e.g. Minicom) or via Typetalk
0870 50 30 400

Could anybody tell me what this lot means i just wanted to email microsoft,
then this lot poped up, does this mean it's going to cost me £40 plus vat
@17.5 %,Am lost?


it's not a oem,copy it's the retail copy of vista,i bought the dvd copy, but
the price for service charge as to be incorrect £40 plus 17.5 %vat,so this
£40 is for one call or email surely not, i thought my isp was ripping me of
with there chargers for service calls @ £1.50 min. But £40 plus vat @17.5 %
what a bloody joke.
Thanks

IQON

 

[Vigilante]

I had a motherboard go bad after the first week with Vista Ultimate.
The entire process of them holding my PC hostage for a new license key left me disgusted.
The website is some sick marketing joke.
I finally had to make a phone call and argue with them about wanting $10 for a new key.
$10 isn't much but, this is extortion nonetheless.
Overall, it doesn't matter what they do at this point, I am seriously considering Linux alternatives.
All it takes is some petty theft attempts by MS for their licensing problems.
My consumer confidence in the product let alone any 1st impressions make me feel used, duped,
& completely cheapened any value associated with the product line.

It is a shame, because the developers are the ones that suffer either way.
I ordered a laptop with Ultimate 64 bit.... I am even less confident in this platform.
Still a long way for prime time of it being useful.
They don’t even support Anti Virus with their One Care for it.

Consumer Confidence at this point: 2 out of 10
Satisfaction with the initial installation: 9 out of 10
Disappointments in the following weeks of use: priceless


Was it a mistake buying windows vista,I try to email microsoft only to get a
popup screen with all this crap. I bought windows vista home premium retail
for £250
And now i have to pay £40+ just to talk to somebody or email, And one other
thing,about WGA what if i had new hardware to install,and it activites
again,what if i did not av'e a phone to reactivate, am stuffed? Will i av'e
to go to the phonebox,with computer under my arm? i posted a message last
night about the service charge only 1 reply did not help me. The message is
at the bottom of this post,
THANKS ALOT MS
IQON

Windows Vista Home Premium (All Languages)

E-mail Support
Response Time: By the end of the next working day.


90-day no-charge support begins on the following dates:
From the date you place your first support call
For Windows Vista, from the date you activate the product

Charge: £40.00 + 17.5 % VAT per request after all no-charge support is used.
(Some support may not be covered under this charge.)

You may use one of the following if you have one:
Software Assurance Agreement
Professional Contract

Phone Support
Wait Time: Will Vary
Hours of Operation (see bottom of this page)
90-day no-charge support begins on the following dates:
From the date you place your first support call
For Windows Vista, from the date you activate the product

0870 60 10 100
Charge: £40.00 + 17.5 % VAT per request during business hours after all
no-charge support is used. (Some support may not be covered under this
charge.)

You may use one of the following if you have one:
Software Assurance Agreement
Professional Contract
Advanced Issues support option
0870 60 10 100
For text phone user (e.g. Minicom) or via Typetalk
0870 50 30 400

Could anybody tell me what this lot means i just wanted to email microsoft,
then this lot poped up, does this mean it's going to cost me £40 plus vat
@17.5 %,Am lost?


it's not a oem,copy it's the retail copy of vista,i bought the dvd copy, but
the price for service charge as to be incorrect £40 plus 17.5 %vat,so this
£40 is for one call or email surely not, i thought my isp was ripping me of
with there chargers for service calls @ £1.50 min. But £40 plus vat @17.5 %
what a bloody joke.
Thanks

IQON

 

[Guest]

Thanks Vigilante, but do u know anything about the wga,if i did not av'e a
phone,and installed new hardware or software,how would i reactivite vista is
it possible? or am i stuffed?
Thanks
IQON

 

[John Barnes]

Should be okay. Copy down all the key data very carefully, go to a
telephone and call in, enter the key data and if it doesn't give you a new
key to copy down, again very carefully, then you will be able to repeat the
process with a live operator. Go back home and enter the new key.

 

[Guest]

Thanks John, can u tell me about the sevice call chargers at microsoft that
costs £40+ 17.5% is this for one call or one email, I av'e windows vista home
premium, i know u get 90 day free service,but after that date i will after
pay the £40+ ?
Thanks
IQON

 

[Guest]

forgot to ask how much will the phone call cost on a payphone i live in the
uk, ps sorry about the moaning,but am reading alot of horror story's about
windows vista,i don't want to be left with an os that as to be activated all
the time.

 

[Rock]

I had a motherboard go bad after the first week with Vista Ultimate.
The entire process of them holding my PC hostage for a new license key left
me disgusted.
The website is some sick marketing joke.
I finally had to make a phone call and argue with them about wanting $10 for
a new key.
$10 isn't much but, this is extortion nonetheless.
Overall, it doesn't matter what they do at this point, I am seriously
considering Linux alternatives.
All it takes is some petty theft attempts by MS for their licensing
problems.
My consumer confidence in the product let alone any 1st impressions make me
feel used, duped,
& completely cheapened any value associated with the product line.

You're post makes no sense. If it's a retail version then it can be
reinstalled as many times as you want. An OEM version is the same except it
can't can't be moved to a new computer. If you had OEM and your motherboard
died, that could be a problem, but AFAIK no one charges $10 for a key.

 

[Neil Harley]

forgot to ask how much will the phone call cost on a payphone i live in the
uk, ps sorry about the moaning,but am reading alot of horror story's about
windows vista,i don't want to be left with an os that as to be activated all
the time.

the phonecall will depend on the code. Is it 0870, 0800 or what? Either
way it isn't a £40 +VAT call and should take no more than 5 minutes.

 

[John Barnes]

When you get the activation message, select phone activation. Generally you
will get a toll free number and a non toll free number. Generally, the toll
free number will not work from a pay phone due to the charges that must be
accepted. The non toll free number should work and you should expect to
spend between 5-10 minutes getting thru the process.

 

[Guest]

Hi Neil, i think av'e crossed wires here i know activation wont cost £40,what
i was saying was it will cost £40+ if i need help with problems with my pc in
the future, like if i could not install a driver for a sound card or video
card,things like that. And what if an update from ms messed up windows and i
av'e to ring ms up that what i was saying
Thanks again Neil
IQON

 

[Nina DiBoy]

Thanks Vigilante, but do u know anything about the wga,if i did not av'e a
phone,and installed new hardware or software,how would i reactivite vista is
it possible? or am i stuffed?
Thanks
IQON

Hi Gentlemen.

You need to call the MS toll free activation hotline. Extortion is
correct. What this means is you need to be aware of your rights with
activation and specifically you right to privacy:

http://www.microsoft.com/piracy/activation_facts.mspx

Mandatory Product Activation Data
The Installation ID is unique to each product and comprises two components:

Product ID. Unique to the product key used during installation

Hardware hash. Non-unique representation of the PC

The country in which the product is being installed (for Office XP and
Office XP family products only)

You DO NOT need to give them any other information, and it is BS if they
insist you do. If need be, politely explain to the 'difficult' phone
rep that you are only following the policy stated on their website, and
if that doesn't work, politely insist to speak to a supervisor. Good luck.

--
Priceless quotes in m.p.w.vista.general group:
http://protectfreedom.tripod.com/kick.html

Most recent idiotic quote added to KICK (Klassic Idiotic Caption Kooks):
"Spoken like a true NixTurd (oops, NixTard)."

"Good poets borrow; great poets steal."
- T. S. Eliot

 

[Vigilante]

Your right Iqon, the whole process is unchanged from XP.
Microsoft obviously already had problems with this process since it didn’t work out for them so well.
Now they want to farm out the call handling to India as nearly as I can figure from the accents.
I don't mind that. But unless they send me the key in text it is nearly impossible to interpret a code from a foreign accent.
Even using charlie tango bravo comes out chawy,tanno, burvo...........and your going "what the hell did they say?"
First off, they need to make the allowance for hardware changes without punishing me for buying the thing in the first place.
Second they need a web based text communication interface to send me the damn key.
Third they need to rework that web page completely let alone the license key issue system.
It is an insult to the patrons and a logistical nightmare for their support staff.
Utterly ridiculous.

Thanks Vigilante, but do u know anything about the wga,if i did not av'e a
phone,and installed new hardware or software,how would i reactivite vista is
it possible? or am i stuffed?
Thanks
IQON

 

[Vigilante]

Hello Nina, foreign accents while sexy are useless when trying to interpret a license key verbally by phone.
They do not make sense from a verbal standpoint to begin with.
Why in the world did Microsoft think this was going to work the well for them and their staff let alone the customer base?
At some point it needs to be text based sent to the recipient period.
Also, why did they waste my time giving me a sticker that is now not only ugly and cheap but useless gooing up my case?
It would make far more sense to have kept the original license key.
And in 6 months like I am going to know where the hell it is now?
The logistics of this system look horribly executed, and even less well implemented.
I wish I didn't have to say that, because the people on that phone line have to suffer for it because we are suffering for it.

Thanks Vigilante, but do u know anything about the wga,if i did not av'e a
phone,and installed new hardware or software,how would i reactivite vista is
it possible? or am i stuffed?
Thanks
IQON

Hi Gentlemen.

You need to call the MS toll free activation hotline. Extortion is
correct. What this means is you need to be aware of your rights with
activation and specifically you right to privacy:

http://www.microsoft.com/piracy/activation_facts.mspx

Mandatory Product Activation Data
The Installation ID is unique to each product and comprises two components:

Product ID. Unique to the product key used during installation

Hardware hash. Non-unique representation of the PC

The country in which the product is being installed (for Office XP and
Office XP family products only)

You DO NOT need to give them any other information, and it is BS if they
insist you do. If need be, politely explain to the 'difficult' phone
rep that you are only following the policy stated on their website, and
if that doesn't work, politely insist to speak to a supervisor. Good luck.

--
Priceless quotes in m.p.w.vista.general group:
http://protectfreedom.tripod.com/kick.html

Most recent idiotic quote added to KICK (Klassic Idiotic Caption Kooks):
"Spoken like a true NixTurd (oops, NixTard)."

"Good poets borrow; great poets steal."
- T. S. Eliot

 

[Nina DiBoy]

Hello Nina, foreign accents while sexy are useless when trying to
interpret a license key verbally by phone.
_They do not make sense from a verbal standpoint to begin with._
Why in the world did Microsoft think this was going to work the well for
them and their staff let alone the customer base?
At some point it needs to be text based sent to the recipient period.
Also, why did they waste my time giving me a sticker that is now not
only ugly and cheap but useless gooing up my case?
It would make far more sense to have kept the original license key.
And in 6 months like I am going to know where the hell it is now?
The logistics of this system look horribly executed, and even less well
implemented.
I wish I didn't have to say that, because the people on that phone line
have to suffer for it because we are suffering for it.

Hi Vigilante.

I agree with you 100% - MS and this situation they have put you in and
I'm sure thousands of others sucks and is a colossal hemorrhoid! Just
trying to help by offering advice. I hope it turns out as good as it
can for you!

Hi Gentlemen.

You need to call the MS toll free activation hotline. Extortion is
correct. What this means is you need to be aware of your rights with
activation and specifically you right to privacy:

http://www.microsoft.com/piracy/activation_facts.mspx

Mandatory Product Activation Data
The Installation ID is unique to each product and comprises two components:

Product ID. Unique to the product key used during installation

Hardware hash. Non-unique representation of the PC

The country in which the product is being installed (for Office XP and
Office XP family products only)

You DO NOT need to give them any other information, and it is BS if they
insist you do. If need be, politely explain to the 'difficult' phone
rep that you are only following the policy stated on their website, and
if that doesn't work, politely insist to speak to a supervisor. Good luck.

--
Priceless quotes in m.p.w.vista.general group:
http://protectfreedom.tripod.com/kick.html

Most recent idiotic quote added to KICK (Klassic Idiotic Caption Kooks):
"Spoken like a true NixTurd (oops, NixTard)."

"Good poets borrow; great poets steal."
- T. S. Eliot

 

[Guest]

I'm with you Igon! I'm having problems with Vista and had to go to my
PC manufacturer for help - HP was great. They stayed on the phone
with me for 20 minutes until they figured out what the heck was going

 

[pvdg42]

I'm with you Igon! I'm having problems with Vista and had to go to my
PC manufacturer for help - HP was great. They stayed on the phone
with me for 20 minutes until they figured out what the heck was going
on and how to fix it AND it didn't cost me a dime. If you ask
me...Microsoft
has no customer service!

Well, it's nice that HP accepted *their* responsibility to support *their*
OEM software. How you spin this as a support failure on Microsoft's part
defies the imagination.
Perhaps if you read the OEM license agreement, you'd discover that HP has
sole responsibility for support of the OEM software that *HP* chooses to
install on the hardware they sold you.

 

[John Barnes]

Great response.

Well, it's nice that HP accepted *their* responsibility to support *their*
OEM software. How you spin this as a support failure on Microsoft's part
defies the imagination.
Perhaps if you read the OEM license agreement, you'd discover that HP has
sole responsibility for support of the OEM software that *HP* chooses to
install on the hardware they sold you.