Scanner Issues

[Zecarioca]

I have an eMachine computer running on XP. I have
attached to it a multifunction HP printer, scanner, fax,
model Office Jet R80xi.

With Windows XP, the drivers for this printer/scanner are
included in the operating system and the old drivers that
were provided by HP for Windows 98 do not work with XP.

I recently have been having problems with the scanner
function. The scanner function works fine when I launch
it from the Control Panel, Scanner-Camera icon. The
problem is when I try to launch the scanner directly from
other software. This problem started when I unplugged the
Office Jet from the computer and plugged it back again.

I use to be able to launch the scanner directly from other
programs such as Adobe Acrobat or Paperport. However, I
am no longer able to launch the scanner directly from
these programs. I get messages stating that "scanner not
found" or "error reading from Twain device." The printer
function of the machine still works with all these
programs.

I have unplugged the printer/scanner a few times, and each
time the plug'n'play recognizes the hardware, but gives
the scanner a new name in Device Manager. Whereas
originally it was "HP Office Jet R80xi", it is now "HP
Office Jet R80xi #5". I believe this is causing the
problem with the non-windows software recognizing the
scanner with a slightly different name.

I have tried to uninstall the drivers, the hardware and
even looked in the registry to see if I can modify the
name of the scanner to take away the "#5" designation.
But I have not been successful.

Any thoughts. Thanks

 

[Alvin Brown]

Hello

Well have you tried going to hp.com or even calling
HP Tech support for help. Also see link below you should
try going to hp.com for answers do a little research sometime


http://h10025.www1.hp.com/ewfrf/wc/document?lang=en&lc=en&cc=us&docname=bpu01853&lang=en&cc=us



Alvin