Scanner - "cannot find required library".

[-;\)]

My scanjet HP 6330C , run under Win XP, when scanning text -
"cannot find required library". And tells me to reinstall the software.
(PrecisionnSoft Pro 2) Any help will be appreciated.

TIA -
Jdr

 

[CSM1]

My scanjet HP 6330C , run under Win XP, when scanning text -
"cannot find required library". And tells me to reinstall the software.
(PrecisionnSoft Pro 2) Any help will be appreciated.

TIA -
Jdr

So, Do it.
Re-install the software.

 

[Alan Meyer]

My scanjet HP 6330C , run under Win XP, when scanning text -
"cannot find required library". And tells me to reinstall the software.
(PrecisionnSoft Pro 2) Any help will be appreciated.

Does it tell you which library?

By "library" it probably means a file on your computer with
the extension ".dll" (which stands for "dynamic link library").

If a re-install doesn't solve the problem, and you have the
name of the dll, you can search Google to see where that
dll might be available and download it.

Alan

 

[JdR]

Reinstallation of software several times doesn't make
and difference...;-)

 

[JdR]

Does it tell you which library?

By "library" it probably means a file on your computer with
the extension ".dll" (which stands for "dynamic link library").

If a re-install doesn't solve the problem, and you have the
name of the dll, you can search Google to see where that
dll might be available and download it.

Alan

Hi Allan,

No, it doesn't say what library it cannot find...However,
I phoned the HP and their "HP Total Care" help offered
a basic help already applied by me earlier.
Here is the text:

"Dear Joseph,
Thank you for contacting HP Total Care.
I understand from your e-mail that you are getting an error message
stating "Sorry, could not find library.(Please reinstall scanning
software)".

I understand your concern and assure you that working together, we will
resolve the issue.

We shall be working together to resolve this specific issue through the
course of the case. If I have misunderstood your concern or if there is
any additional information you wish to share, please do let me know.

Please refer the information mentioned below to make the following
changes to the registry:

WARNING: It is important not to make any changes to the registry
other than the change specified.

1. Always make a backup of the registry before making any changes.
2. Choose Start and Run. Type REGEDIT and click OK.
3. Choose Registry and select Export Registry File, make sure the
export range is set to ALL and that Save As File type says
REGISTRATION FILES.
4. Enter a filename (for example, BACKUP), but do not enter an
extension.REG will be added automatically.
5. Note the directory where you save the file to (for example,
C:\WINDOWS\TEMP).
6. Still in the Registry Editor, open
HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\Scanjet\IST\1.2
7. Click 1.2 key. In the right-hand pane of the registry editor, find
OCR Path.
8. Double-click OCR path and the Edit String dialog box will open.
9. Change the Value data path written on the box to the following
value:

C:\ProgramFiles\
Hewlett-Packard\HPPrecisionscan\ISTech\OCR\api_iris.exe

CAUTION: Beware to add one blank space between HP and
Precisionscan in the Value data field. Otherwise, this
workaround will not work.

NOTE: The exact path to the HP Precisionscan Pro software
directory may vary slightly on different systems.

10. Double-check the spelling of the OCR path is correct before
clicking OK (api_iris.exe is spelled with an UNDERSCORE).
11. Click OK and exit the Registry Editor.
12. Close down regedit, and restart the computer.
13. For non-US languages go to the next section titled Regional
Settings.

=== Regional settings ===

This part of the workaround is for the English (United Kingdom) and
other non-English language regional settings only and may need to be
performed after making the changes in the registry as described above,
if the error persists. It will not be necessary for the English
(United States) default regional setting.

1. Open the HP Precisionscan Pro scanning software.
2. From the Menu select Scan, Preferences.
3. Click the Text tab to open.
4. In Current OCR Language section, change the OCR language from
English (United Kingdom) or appropriate language to English
(United States).
5. Select Apply and Yes when prompted.
6. Start the scanning software, and try a test scan.
7. If no errors occur, change the OCR language setting back to English
(United Kingdom) or appropriate language using the steps 1 to 5
above.

NOTE: In step 3 select English (United Kingdom) for the Regional
Setting.

8. Restart the computer, open the HP scanning software and perform a
test scan.

If the problem still persists, it may be necessary to completely
uninstall the HP scanning software from the registry and try
reinstalling, selecting English (US) language. Then change the
regional settings back to the desired language. Restart the Computer,
the error should be resolved, the error should not reappear.

I hope this information helps, if not or you have any further quarry
about our product, please feel free to contact us. Thank you."

 

[Alan Meyer]

I wrote a big reply to this once and clicked a button in the Google
News service to send it, and it swallowed it whole - destroying my
effort. If this one goes through, I may try again.

 

[Alan Meyer]

The response you got from HP sounds to me like an automated
wild goose chase - intended to make it look like a human was
responding to your question when in fact it wasn't. Or if it
was a human, he just pasted your question into a form response
for a different question and emailed it to you - scoring high
points for solving a query in only 20 seconds.

That guy will eventually be promoted, perhaps to director of
the Bombay support group - if he isn't there already, or
perhaps to chief trainer of support staff.


I don't know why your scanner isn't working. Some things that
I have sometimes tried in screwy Windows install situations
include:

1. Look for detritus in log files.

In c:\Windows, and maybe in c:\Program Files\Hewlett...\*.log

c:\Windows\setupapi.log is good place to start. Look for
anything related to "HP", "Scan", etc.

Maybe there will be some clues.

2. Try looking in logs after generating the error again.

Do whatever you have to do to generate the could not find
library error, then search for files modified in the last
few minutes. You'll probably have to use Start / Search /
Find in Files and Folders / Modified ... to just look at
everything modified that day.

Maybe, if you are lucky and were a good child, there will
be a log message somewhere with more information.

3. Try installing again, checking for recently modified
files and logs.

4. Try installing elsewhere.

If the above straws slip out of your grasp, you can try
a really slim one.

Save information about the file system e.g.,
c:
cd \
dir /s > Before.txt
and the registry, e.g., by exporting the complete registry
from regedt32 as a text file (it will be Unicode, but you
can read it with notepad, and compare it with fc /u ...

Then install the scanner.

Then get after install snapshots of the directory and
registry trees and compare them.

Maybe you'll see some clues there - comparing what changed
in the file system and registry with what you've got on
your primary machine.

I said it was a slim one didn't I?

5. Contact HP again and try to follow up.

That may be the slimmest straw of all, but perhaps still
worth trying. Get all the info you can and call them on
the phone so you don't just get their automated wild goose
chase again.

Good luck with it.

Alan

 

[Alan Meyer]

...
I don't know why your scanner isn't working. Some things that
I have sometimes tried in screwy Windows install situations
include:
...

By the way, if you do get any more clues, you can use them
to search Google again, and to post more messages in this
group, or perhaps more productively, in one of the Windows
groups where some Windows guru may take pity on you and
give you some suggestions.

Good luck.

Alan

 

[JdR]

Thanks Alan,
As for the HP reply, you're absolutely right. Although it was
from a nice sounding very young girl. A bit nervous but willing
to help. She offered me the help - I could not refuse as I suspected,
that it was monitored.

As to the HP scanner ... everything workd but the text scanning .
It must be something either in SP2, because all troubles started
when I instlled it.

At the moment I have bought a second scanner HP 5500C
just for £50, which was used in PCWorld shop for some time.
This works fine. And I am still "fighting" with my older.
Thanks for tips. I'll try them and give perusal to logs.
For some reasons I like more the older scanner than
the newer one...;-)

I have 3 other PCs to experiment with the scanner.
I will see.

Thanks for good luck, I need it all..;-)

Regards -
JDR

 

[CSM1]

Thanks Alan,
As for the HP reply, you're absolutely right. Although it was
from a nice sounding very young girl. A bit nervous but willing
to help. She offered me the help - I could not refuse as I suspected,
that it was monitored.

As to the HP scanner ... everything workd but the text scanning .
It must be something either in SP2, because all troubles started
when I instlled it.

At the moment I have bought a second scanner HP 5500C
just for £50, which was used in PCWorld shop for some time.
This works fine. And I am still "fighting" with my older.
Thanks for tips. I'll try them and give perusal to logs.
For some reasons I like more the older scanner than
the newer one...;-)

I have 3 other PCs to experiment with the scanner.
I will see.

Thanks for good luck, I need it all..;-)

Regards -
JDR

<Snip>

This may have nothing to do with your problems.

I have an old AcerScan 620ST flatbed scanner. When I installed SP2 the
transparency mode went crazy. (Scanner works fine in Win98SE)

The fix I (finally) found is to rename a file in the TWAIN driver that XP
SP2 insisted on putting in the Twain driver folder.
(D:\WINDOWS\Twain_32\Mira3_42) My computer is dual boot, XP is on D:.
Mirascan 3.42 is the TWAIN driver for the Acer.

For my scanner the filename was NT5Supp.sti, I renamed it to
CSM_NT5Supp.sti.
Deleting the file did not work because SP2 kept putting it back.

The tip off to an extra file, was the date code on the file. If you find a
file that is a very different date that the rest of the scanner files, maybe
SP2 is doing it.

Maybe SP2 is doing the same on your HP.

 

[JdR]

Thank you very much, I'll definitely try it ...

JDR