Remote Desktop Issue

[Guest]

Dear all,

I use Remote Desktop on Windows XP Pro SP2 with latest updates to help my
users.
On some of the computers, Remote Assistance doesn't work.

I get an error message:

"Remote Assistance connection could not be established because the public
key provided in this connection request did not match."

How can I solve my issue ?
I already check policies and firewall is disabled.

Thanks for your help !

 

[Robert L [MVP - Networking]]

Are you using Remote Assistance over Internet? This search result may help,

remote desktopHow to fix the error "Remote Assistance connection could not be established because the remote host name could not be resolved"? ....
www.chicagotech.net/rdesktop.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Dear all,

I use Remote Desktop on Windows XP Pro SP2 with latest updates to help my
users.
On some of the computers, Remote Assistance doesn't work.

I get an error message:

"Remote Assistance connection could not be established because the public
key provided in this connection request did not match."

How can I solve my issue ?
I already check policies and firewall is disabled.

Thanks for your help !

 

[Guest]

Hi Robert,

No, I use it on our LAN.
But on two different sites.
We have leased line between sites.
But I think that network configuration is not a problem as it work on some
computers !

Brgds,
Rino

 

[Robert L [MVP - Networking]]

Can they ping each other?

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Hi Robert,

No, I use it on our LAN.
But on two different sites.
We have leased line between sites.
But I think that network configuration is not a problem as it work on some
computers !

Brgds,
Rino

 

[Guest]

Hi again,

Yes, they can !
I can use Microsoft Netmeeting for example.

I check points located at http://www.ChicagoTech.net but nothing solve my
issue !

Brgds,
Rino

 

[Robert L [MVP - Networking]]

Can you telnet port 3389?

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Hi again,

Yes, they can !
I can use Microsoft Netmeeting for example.

I check points located at http://www.ChicagoTech.net but nothing solve my
issue !

Brgds,
Rino