Remote Desktop breaks down everytime - getting unusable!

[delatoy]

Hi!

i am experiencing this problem for more than 4 years now... everytime if i
connect to my friend over the internet by "remote desktop help" the
connection is not stable!

mostly the connection quits automatically after a few seconds, sometimes it
stays some minutes - whether it is "screen view only" or "take control".
we tried it with remote help file/email and with live messenger remote
invitation.
it ALWAYS connects! i can see how the other desktop screen is coming up on
my window but while coming/building up it closes again mostly.

-> this makes it impossible to work with!
who can help or have an advice?
(do i have to create an extra user account on every PC - and to select this
one in the system remote panel config "select remote users..."?)


PC no. 1:
AMD 2500+, 2GB RAM, WinXP Pro SP2/SP3 en, nvidia 6600 gforce 94.24
messenger 5 (5.1.0706), live messenger 6/7/8 (14.0.8064.0206)
nforce2/realtek network controller (file and printer sharing for microsoft
networks = on)
system remote: allow remote assistance invitations to be sent from this
computer = on, allow users to connect remotely to this computer = on
windows firewall exceptions: windows messenger, windows live messenger,
remote assistance, remote desktop (tcp port 3389)
sygate firewall 5.6 (off=not possible)
avast 4.8 (on/off)
ISP: cable 2000/200 - 10000/1000

PC no. 2:
AMD 4000+, 2GB RAM, WinXP Pro SP2/SP3 de, nvidia 8500
messenger 5, live messenger 6/7/8 (14.0.8064.0206)
nforce network controller (file and printer sharing for microsoft networks =
on)
system remote: allow remote assistance invitations to be sent from this
computer = on, allow users to connect remotely to this computer = on
windows firewall exceptions: windows messenger, windows live messenger,
remote assistance, remote desktop (tcp port 3389)
sygate firewall 5.6 (off=not possible)
avast 4.8 (on/off)
ISP: cable 4000/400, dsl 3000/300

event logs (the port range is from 1000 to 2600):
"PC1\Administrator has created a Remote Assistance Expert Ticket for use
with Reverse Connect. The Connection Parameters for this Expert ticket are
IP:2421;pc1:2421."
"Remote Assistance (local user: PC1\Administrator) has opened an incoming
data channel on this computer for a Remote Assistance session. The incoming
port is 2421."

 

[Sooner Al [MVP]]

I don't have an answer other than to suggest TeamViewer, free for personal
use, as an alternative.

http://www.teamviewer.com

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

This posting is provided "AS IS" with no warranties, and confers no
rights...
The MS-MVP Program - http://mvp.support.microsoft.com

 

[andrew789]

try LanOnInternet software.no port forwarding required and a freeware

http://www.lanoninternet.com

 

[delatoy]

yes, we tried other programs meanwhile...
ultraVNC did not connect unfortunately, but teamviewer goes well: easy
connection, very fast reaction AND stable! ...OMG, i am so happy that this
works now!

i wonder that MS is not able to provide such an easy and good solution like
teamviewer?!

 

[Shenan Stanley]

yes, we tried other programs meanwhile...
ultraVNC did not connect unfortunately, but teamviewer goes well:
easy connection, very fast reaction AND stable! ...OMG, i am so
happy that this works now!

i wonder that MS is not able to provide such an easy and good
solution like teamviewer?!

Does it matter who makes it?

As more and more things get tacked onto the base operating systems - they
become unweildy and unstable with more and more security holes that have to
be filled by multiple patches and some that never get found (or found too
late) because you have a billion billion lines of code to look over and only
one group of people looking it all over with 100's of different features and
functions that have nothing to do with the base necessities of an operating
system.

In other words - when you get something from a company who focuses on one
thing (like remote desktop software, graphics editing software, etc) - you
are more likely to get a better rendition of that type of software than from
someone who focuses on that type of software and 180 other features
unreleated to it. ;-)

 

[delatoy]

maybe you are right... but then MS should see this too, long time ago. they
should cancel or remove such crap, outdated and bad software. there are many
tools in the windows package that are not necessary!

on the other side, i did not know anything about a software like teamviewer.
if so i would have used this one earlier instead doing troubleshooting with
windows remote.
so where is a help guide from MS for really solving problems on your PC?
(the internal help and solution center is bad joke...)

 

[henryroger]

Try using remote support tools like LogMeIn, Teamviewer, GoToMyPC, RHUB remote support servers etc. for easy remote access of computers.