RealOne Player

[Billie]

I have XP Pro. Since I did a Microsoft update, I lost
RealOne Player. I get a Microsoft message saying "There
was a problem - sorry" I tried to download RealOne
Player and got the same Microsoft Message. I uninstalled
RealOne Player and tried again to download. Same message.
GRRRRR! What can I do? Is there another Player I can
get that will give me audio that doesn't involve
Microsoft? Please help me. This has been going on for
days now. Thanks Billie

 

[Bob Knowlden]

I don't suppose that the "Microsoft update" that you applied involved an
email attachment?

If so, you've been suckered into installing the Swen worm, or similar.

http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

(There are fixes there, as well as more description than most people would
wish to read.)

HTH.

Bob Knowlden

Address may be altered to avoid spam. Replace nkbob with bobkn.

 

[Billie]

No. It was a message on the bottom of my desktop. I
have received email messages about updates but was aware
this was a problem, so I've deleted all those. I've also
been getting emails showing unable to deliver messages
I've not sent. They have attachments but I've been
deleteing those. Several strange things going on with my
computer right now. Anyway, any suggestions for a player
I can use that doesn't involve Microsoft. Thanks for the
reply. BIllie

 

[Rob Schneider]

Billie wrote:

*snip*

Player and got the same Microsoft Message. I uninstalled
RealOne Player and tried again to download. Same message.
GRRRRR! What can I do? Is there another Player I can

*snip*

Ideas/questions you can consider?
- was the error associated with "download" (as described above) or
associted with doing the installatoin subsequent to download?
- is the error message only "there was a problem - sorry"? This is an
unusual choice of words. (Doesn't sound like a Microsoft XP error).
- have you done a check for viruses on your computer? (your second post
mentions other problems)
- have you checked for ad-ware on your computer? (your second post
mentions other problems).
- are you using administrator id (or id with admin permissions) to install?
- RealPlayer works. I use it all the time.

 

[Fox]

Is Real Player disabled in "Set Program Access and Defaults" ?



| I have XP Pro. Since I did a Microsoft update, I lost
| RealOne Player. I get a Microsoft message saying "There
| was a problem - sorry" I tried to download RealOne
| Player and got the same Microsoft Message. I uninstalled
| RealOne Player and tried again to download. Same message.
| GRRRRR! What can I do? Is there another Player I can
| get that will give me audio that doesn't involve
| Microsoft? Please help me. This has been going on for
| days now. Thanks Billie