Real Time Protection

[David]

The security agents status page says 18 agents enabled
and real time protection is active with 100 checkpoints
on duty.

When I click on any of the three active agents showing I
get the following

(Internet agents)
Status in-active
0 of 1 checkpoint monitored
Windows host file agent

(System Agents)
status: in-active
0 of 0 checkpoint currently monitored


(Application Agents)
status: in-active
0 of 0 checkpoint currently monitored

I have gone to the repair section (no change) done the re-
install (no change) and even changed my firewall settings
(no change)

 

[Lego]

I get the same thing. I dont' know what to do.

 

[Bill Sanderson]

Please try this, to start with:

start, control panel, add or remove programs, Microsoft Antispyware

"click here for support info" link

Repair.

--

 

[David]

Bill, I was ahead of you I had already tried the repair
feature on the ad remove. I also tried to completely
remove and reinstall. No help same issue. My real time
protection says:
1 of three active

then when I click in it the security agent sttus page
shows all three active with 18 agents enabled.

then when I try to click on either of the three to check
its status it says its in active and offers me a activate
link below that does absloutly nothing on all three.

 

[Bill Sanderson]

OK - two more thoughts:

1) try these steps:

1) Open up a command prompt (start -> run -> cmd)
2) Type in the following "regsvr32 msvbvm60.dll" (without the quotes).
3) Close and re-open Windows AntiSpyware

(I'm inclined to think they won't do the job, but they are easy and safe, so
worth trying.)

2) if that doesn't do the job, this should, although it is more radical than
I like:

1) uninstall Microsoft Antispyware.
2) delete \program files\microsoft antispyware and all subfolders. You will
lose access to any quarantined items, and will lose all customized settings,
and history information.
3) reinstall Microsoft Antispyware--ideally via a new download so that you
are certain to be on the current build (unchanged since July 18, I believe.)


That one should do the job--and the secret is in step2. In your case,
something is corrupted in one of the .gcd files, I believe, and this is an
easy way of fixing that--just replace them from scratch. I suspect you
could shortcut this by just deleting all the .gcd files and doing a repair
install, but I haven't tried that.
--

 

[David]

Bill~

Step 1) diddnt have any effect.
Step 2) total removal including folders seemed to fix the
problem THANK YOU!!

But I only have 59 checkpoints on duty now?
9 Internet Agents
25 System Agents
25 Application Agents

Before it saif 100 Checkpoints on duty (but it diddnt
work) so I guess 59 working is better, right?

Thanks again

 

[Bill Sanderson]

59 is the correct number--The 100 was interesting--not sure where that
number comes from--it is probably a good indicator of what was corrupted for
someone who knows.

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